SoluGrowth Senior Manager: Digital Technology
May. 2023www.solugrowth.com• Overseeing daily operations with meticulous attention to detail while leading RPA architecture and automation strategy
• Managing document understanding, handling invoice processing using intelligent automation, natural language processing, and AI
• Supervising, coaching, training, motivating, and mentoring personnel, setting clear goals and expectations, providing relevant feedback, and discipline as required
• Managing a team of developers working on cloud development in AWS
• Overseeing developers working on system and software development using .NET technologies, Java, and Python
• Managing contracts and overseeing the hiring process for new team members
• Establishing, implementing, and overseeing effective systems, processes, and controls
• Designing and implementing process improvements
• Providing customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies, and increase competencies
• Managing budgeting and strategic planning
• Reading and interpreting technical documentation
• Producing various reports, presentations, analyses, correspondence, and other documentation
• Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes, and compliance requirements
• Managing staff effectively to ensure customer growth, brand awareness, and operational excellence