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Work Background
Optimum Healthcare ITBusiness and Data Analyst
Aug. 2022 - Feb. 2023New Jersey, United StatesEngaged to help with the transition from on-site to Google Cloud data reporting services. Responsible for creating quality and executive measures from initial customer engagement through technical and non-technical definitions, specifications, and code development. Coordinated with third-party organizations to translate completed specs to data mart creation, population, and data visualization. Served as technical subject matter expert for multiple healthcare quality measures and processes.
Computer Enterprises, Inc.Data Governance Lead
Sep. 2021 - Apr. 2022Denver Metropolitan AreaDeveloping and implementing stronger data governance frameworks within a technical fraud analysis team for a large telecommunications company. Analyzing internal and external systems and data sources for use with data science and statistical modeling tools. Classifying data and generating metadata as needed. Coordinating with multiple business groups to ensure proper identification, use, and security of data - particularly personally identifiable information (PII). Working within team and across groups on innovative ways to identify and prevent fraud.
UCHealthSenior Analytics Developer
Jan. 2017 - Sep. 2021Aurora, ColoradoUCHealth is a premier healthcare system in Colorado with one of the top-performing academic medical centers in the country - and the only one in the state of Colorado. I supported the Clinical Quality department as the only Analytics Developer on the Clinical Quality Data team. I focused on developing data sources for quality reporting including streamlining and automating reporting processes to support quality initiatives, meet regulatory and compliance requirements, and improve patient safety and outcomes. In this role, I worked with a variety of groups from executives to physicians, senior management to IT teams, and quality staff to front-line groups to ensure my solutions were effective and meaningful. Being both in a Senior role and the primary technical expert on the Quality team, I worked closely with the analysts in the department across the system to design and implement solutions that reduced their workload, supported automation, enabled end-user self-service, and allowed them to focus on ad-hoc data report requests for high visibility and high impact executive-led quality initiatives and associated projects. As a liaison between quality operations and IT, I supported and maintained weekly, monthly, and annual system-wide extracts including mandatory reporting to the Centers for Medicare and Medicaid, the Joint Commission, and other regulatory bodies. I led the team of analysts that handled real-time data requests during regulatory and accrediting organization visits and audits across the system.
Centura HealthSenior Decision Support Analyst
Nov. 2014 - Oct. 2016South Denver Group, Porter Adventist Hospital, Denver, COCentura Health is one of the largest health care organizations in Colorado, with additional operations in western Kansas. As the senior analyst for the South Denver Operating Group (SDG), I worked closely with the executive team, directors, and managers to identify and create reports for regular operations, regulatory compliance, and strategic planning, including reporting to Adventist Healthcare Services, the parent organization for five of the Centura hospitals. I worked with the corporate IT and reporting groups to improve data availability and quality, data access, and data usability. I coordinated with analysts, managers, and directors in other departments to ensure agreement between reports from multiple sources, standardization of measures, and minimize duplication of effort while identifying targets for report automation. As the most experienced and knowledgeable member of my team, I was the primary source of assistance for my team, served as the point of contact when my director is not available, established policies and procedures to improve our effectiveness, and provided technical and functional training to the rest of the team. Our team was also responsible for the budget process in EPSi for the SDG hospitals, including standardizing and improving the process between facilities. I also produced, presented, and coordinated training on budgeting, finance, productivity, Excel skills, and understanding and using data to improve operations and planning. Additional Key words: Allscripts EPSi, Business Intelligence (BI), SQL, Oracle, Crystal Reports, Microsoft Excel, Microsoft Access, Documentation, Training, Process Mapping, Process Management, Process Improvement, Data Modeling, Data Quality, Database Design, Epic Certified - Cadence Data Model, Healthcare
The Forest & Trees, Inc.Founder/Principal Consultant
Jan. 2014Thornton, Colorado, United StatesForest & Trees is a technology consulting company that helps clients with both specific technology projects - individual trees in our model; and overall strategy and solutions - known as the forest in our model. Our goal is to free our clients time to focus on their core business, instead of worrying about their technology and support needs. We work individually with clients to assess and document current processes, determine technology needs, create and update technology and business strategies, recommend process changes and improvements, and work with our client's staff to implement solutions. For larger projects, we have a network of specialists we can call on for additional assistance, and partner with local and global service providers, such as co-location providers and maintenance professionals, to create the unique solution that works best for each client. As Principal Consultant, I am responsible for the full range of services we offer. From initial meetings and preliminary assessments, to leading strategy sessions, through solution design, project management, and solution delivery, to final hand-off, I am the primary contact for each of our clients.
Presbyterian Healthcare SystemDecision Support Analyst III
Jun. 2011 - Nov. 2014Albuquerque, New Mexico AreaPresbyterian is New Mexico’s largest healthcare organization, with 8 hospitals across the state, and a diverse mix of urgent care, primary care, and specialty physician practices. Presbyterian is also one of the few integrated care organizations across the country to include their own health insurance company. I worked with people from across all areas inside and outside the organization and at all levels to learn each group’s data and procedures, make recommendations on reports and processes, and develop custom reports enabling them to manage their business, make strategic decisions, drive process improvements, and meet all legal and local, state, and federal regulatory requirements.
As a bridge between IT and operations, I also captured and translated business reporting requirements into IT specifications as needed, helped develop data sources, extracts, and variables for reporting, and explained IT capabilities (and limitations) to operational staff and clinicians to help them use the available data more effectively. Additional Key words: Business Intelligence (BI), Enterprise Data Warehouse (EDW),Extract, Transform, Load (ETL), SQL, PL/SQL, Oracle, Business Objects (BOE, Webi, Deski), Crystal Reports, Microsoft Access, Documentation, Six Sigma, Lean, Training, Process Mapping, Process Management, Process Improvement, Data Modeling, Data Quality, Database Design, Epic Certified - Cadence Data Model, Healthcare
Self EmployedSelf Employed
Jul. 2010 - Jun. 2011Albuquerque, New Mexico AreaAfter Aerospace Innovations Group shut down, I worked for myself for a year, managing a variety of different technical contracts across the state. For most clients, I provided basic IT services, including server and network maintenance, documenting equipment, locations, and configurations, and provided on-call support. As a courtesy, I also documented all existing and new processes I used, and made recommendations for improvements, to make it easier for future administrators. For a local telecommunications company, I mapped current processes and procedures, and documented equipment, locations, and configurations, then generated a proposal to standardize the existing processes and configurations to allow the business to grow by more than 400% a year, based on improved efficiency and reduced reliance on specific individuals. Another project involved a financial services client with international exposure, where I finished a website upgrade (including troubleshooting significant upgrade issues), before serving as project sponsor and Agile team member for an upgrade to their flagship software package. During this time, I served as a volunteer webmaster and on the web development team for two non-profit organizations. I also created and presented volunteer leadership and planning seminars across the state for one non-profit organization while I continued to volunteer and serve in various capacities with several other organizations. Additional Keywords: Windows 2003/2008 Server, AIX / UNIX / Linux, Novell, Lotus Domino, Lotus Notes, System Administration, Risk Management, Technical Support, Object Oriented Analysis / Design / Development / Programming (OOA / OOD / OOP), C/C++, PHP, HTML, CSS, Shell Scripting, Version Control, Linux / Apache / MySQL / PHP (LAMP), Web Development, Joomla, Model / View / Controller (MVC) framework, Database Design, Content Management System (CMS)
Aerospace Innovations GroupSystems Technologies Chief
Aug. 2008 - Jul. 2010Albuquerque, New Mexico AreaAerospace Innovations Group was a privately funded scientific research and development startup that shut down after funding was delayed and alternative funding was not able to be arranged. As is typical in most startups, I wore many hats, collectively lumped under the “Systems Technologies Chief” title. My primary responsibilities were creating the Systems Department, which combined IT / IS and technology / software development roles, and serving as project manager and software developer for a tracking and audit system to capture all research, development, and manufacturing notes, including electronic communications. Secondary responsibilities included developing business processes for the research and manufacturing groups to use to document and manage their processes (for legal, regulatory, and audit purposes), and help develop all corporate policies and procedures. Additional Keywords: IT Management, Technical Support, System Administration, MySQL, Java, Process Management, Documentation, Human Resources Policies and Procedures, Security, Networking, VPN, Cisco, AIX, Lotus Notes, Help Desk, Vendor Management
SitelProcess & Quality Analyst
Jan. 2004 - Aug. 2008Albuquerque, New Mexico AreaSitel is one of the world’s largest outsourcers, with more than 120 contact centers in 23 countries around the world, and provides phone, email, and online chat services for many well-known brands. As a member of the management team for the Albuquerque call center, I was responsible for managing the processes, quality, and training of a department of 150. In this role, I tripled the department quality rating in 10 months while the department size doubled, helping our client earn the J.D. Powers industry award for two consecutive years. We were the only site to receive Top Quality Site recognition by the client during this period. I also managed the workforce management team for the department, who created and maintained all staffing schedules to ensure coverage met contract requirements. In this role, I was able to make staffing and scheduling changes that improved department efficiency by 30% in six weeks, improving service levels and helping grow the department’s monthly gross revenue from $400,000 to more than $1,000,000. In addition, as project coordinator, I managed staffing schedules and metrics for a special holiday program encompassing 14 sites and an additional 300 temporary associates. Prior to accepting the Process & Quality Analyst role, I was also a supervisor for customer retention, call escalations, and an outbound (VIP) tech support team. Additional Keywords: Six Sigma, Business Intelligence, Business Objects, Matrix Management, Data Analysis, Quality Monitoring, Metrics, Key Performance Indicators (KPIs), Contract Management, Microsoft Access, Continuous Process Improvement (CPI/CI), Continuous Quality Improvement (CQI), Project Management, Mentoring
Santa Fe AvionicsOwner, Avionics Technician
Dec. 2002 - Dec. 2003Santa Fe, New Mexico AreaSanta Fe Avionics was a small business that sold, installed, repaired, inspected, and certified aircraft instruments, electronics, and wiring for general aviation aircraft (private pilots and corporate aircraft). As co-owner, I shut down the company when my partner left before I had enough experience to meet FAA requirements to maintain the shop’s certification. In my role as general manager, I was responsible for all aspects of the business including customer service, human resources, technical support, FAA and legal compliance, marketing, ordering, shipping, receiving, accounts, payable, accounts receivable, payroll, and taxes. As avionics technician, I worked under my partner and co-owner to sell, install, repair, inspect, and certify avionics equipment for customers. To make my job easier, I also developed a software program and database to document and track our work and meet FAA requirements, replacing the paper filing system used by the previous owners. Additional Keywords: Java, MySQL
America OnlineDSL Technical Support
Aug. 2002 - Dec. 2002Albuquerque, New Mexico AreaProvided phone support to identify and resolve internet connectivity issues across multiple PC platforms. Resolved customer technical issues using available diagnostic and communication tools. Met or exceeded all performance metrics.
GatewayTechnical Support Professional
Aug. 2001 - Apr. 2002Rio Rancho, New MexicoProvided phone support to identify, track, and resolve system problems across multiple PC platforms. Improved customer satisfaction by mentoring peers through technical issues during daily operation. Improved personal efficiency rating by 20% within 2 months.
NEBSNet Rep
Jul. 2000 - Aug. 2001Flagstaff, Arizona AreaAssisted online and phone customers in order placement, question resolution, and customer service issues. As pilot group member, developed corporate expectations and responsibilities for Net Rep position. Expanded personal job responsibilities to include development of Administration and Human Resources databases and programs to fulfill targeted needs. Mentored and assisted other associates with escalations, personal training, and as a subject matter expert.
Fry's ElectronicsCustomer Service Supervisor/Trainer
Apr. 1999 - Jun. 2000Phoenix, Arizona AreaTrained all new hires for two store locations. Supervised 100 employees in conjunction with other Customer Service Supervisors. Opened new store, including training over 300 new employees in four weeks prior to store opening. Formalized training process through documenting original training materials and developing detailed new hire curriculum with time tables and agendas. Created multiple training modules including new hire orientation, retail procedures, and customer relations/soft skills.
Northern Arizona UniversityCenter for Data Insight - Data Mining Associate
Sep. 1996 - May. 1997Flagstaff, Arizona AreaOne of two students chosen to open a vendor neutral data mining center, in conjunction with industry representatives, to teach and demonstrate to companies the benefits of data mining, and solve sample problems. Administered multiple server systems, including Sun, SGI, Windows, and UNIX systems. Analyzed, inspected, cleaned, transformed, and loaded data for multiple companies for use with data mining programs and tools. Prepared and presented reports and presentations based on results from analyzing data for companies using multiple data mining programs.
Northern Arizona UniversityResident Assistant
Aug. 1996 - May. 1998Flagstaff, Arizona AreaResponsible for oversight, with Resident Hall Director and other Resident Assistants, of student dormitory. As part of duties, mediated issues between building residents, served as a resource for student questions and concerns, and directed residents and visitors to additional resources as necessary. Managed front desk for residence hall, including maintenance requests, lock-outs, and equipment check-in/check-out. Handled on-call rotation, including performing rounds of multiple residence halls for security, and to maintain a positive educational environment. Provided educational and social programs, coordinated inter-floor and inter-building competitions, and encouraged constructive relationship building activities for students.
Northern Arizona UniversitySenior UNIX/Computer Help Desk
Nov. 1995 - May. 1998Flagstaff, Arizona AreaAssisted customers with technical issues across multiple PC platforms through in-person, phone, and email based communication channels. Resolved network related issues regarding connectivity, email, and program access for students and staff. Supervised other Help Desk associates, including scheduling and arranging coverage for absences and time off.
Egghead SoftwareManager of the Day
Jul. 1994 - Aug. 1997Phoenix, Arizona AreaResponsible for opening and closing retail stores, including supervising other associates when Manager and Assistant Manager were not available. Handled all customer issues, questions, and concerns, including troubleshooting and repairing computer issues and software related problems. Assisted in shipping and receiving, including inventory management and verification.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore