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Work Background
4th Watch ConsultingChief Strategy Officer (CSO)
Oct. 2024Moravian Falls, North Carolina, United StatesAs Chief Strategy Officer (CSO) for 4th Watch Consulting, I lead the development and execution of long-term strategic initiatives that drive organizational growth and enhance client outcomes. My role focuses on shaping the company's direction, expanding service offerings, and fostering partnerships that align with our mission to improve public safety and organizational wellness. Key Responsibilities: Strategic Planning & Development: Spearhead long-term planning by identifying trends, challenges, and opportunities in public safety and wellness. Craft actionable strategies to position 4th Watch as a leader in these fields. Partnership Expansion: Build and nurture strategic relationships with key stakeholders, agencies, and organizations to expand service offerings and foster collaborative solutions. Innovative Service Design: Lead the creation and implementation of new consulting services, especially those focused on organizational wellness, leadership, and culture transformation. Client-Centered Solutions: Collaborate with internal teams to ensure client needs are aligned with the company’s mission, while developing tailored strategies that drive impactful results. Data-Driven Decision Making: Use analytics and insights to optimize service delivery, operational efficiency, and customer engagement, continually refining strategy based on measurable outcomes. Leadership Development: Support and advise leadership teams in operational execution, ensuring strategies are communicated effectively and implemented for sustainable growth. Operational Alignment: Work closely with executives to ensure that all areas of the company are aligned with long-term goals, helping 4th Watch operate efficiently and meet evolving client needs.
4th Watch ConsultingAdvisory Board Member
Oct. 2024
TECHNE Innovations llcCXO
Mar. 2024San Antonio, Texas, United StatesAs the Chief Experience Officer (CXO) at Techne Innovations, I embrace a multifaceted role that requires wearing many hats to drive the company's success. My responsibilities encompass a broad spectrum, from strategic planning to hands-on execution, ensuring an exceptional experience for our customers, employees, and stakeholders. Key Responsibilities: Strategic Leadership: Develop and implement the company’s vision, mission, and overall strategic direction to enhance customer experience and drive business growth. Customer Experience Management: Oversee all customer-facing functions, including marketing, sales, customer service, and product development, to ensure a seamless and positive customer journey. Operational Excellence: Optimize business operations across departments to improve efficiency, productivity, and quality of service. Innovation and Development: Lead the development of new products and services, ensuring they meet market needs and exceed customer expectations. Team Leadership: Foster a collaborative and high-performing culture by mentoring and supporting cross-functional teams. Financial Oversight: Manage budgets, financial planning, and resource allocation to ensure financial health and sustainability. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including clients, partners, investors, and the community. Data-Driven Decision Making: Utilize analytics and customer feedback to drive continuous improvement and inform strategic decisions. In this dynamic role, I leverage my versatility and expertise to drive transformative growth and deliver exceptional value, ensuring Techne Innovations remains at the forefront of industry innovation and excellence.
LexipolVice President, Wellness Implementation
Dec. 2021 - Mar. 2024Frisco, Texas, United StatesAs the Vice President of Wellness Implementation at Lexipol, I led a dynamic team dedicated to transforming wellness solutions for our clients, particularly first responders. My role focused on driving change management and overseeing platform migration to ensure seamless transitions and enhanced user experiences. With a strong emphasis on mobile app implementation, I worked to deliver innovative and effective wellness solutions. Key Responsibilities: Change Management: Develop and execute comprehensive change management strategies to support smooth transitions and adoption of new wellness platforms. Platform Migration: Lead the migration process from legacy systems to advanced wellness platforms, ensuring minimal disruption and maximum efficiency. Team Leadership: Manage a team of 13 dedicated professionals and 17 contractors, fostering a collaborative and high-performance culture. Mobile App Implementation: Oversee the development and deployment of mobile applications tailored for first responder clients, ensuring robust functionality and user-friendly interfaces. Client Processes: Collaborate with clients to understand their specific needs and processes, delivering customized wellness solutions that meet their unique requirements. Project Management: Drive project planning, execution, and delivery, ensuring all initiatives are completed on time, within scope, and within budget. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to ensure alignment and satisfaction. Continuous Improvement: Utilize feedback and data analytics to continuously improve implementation processes and outcomes, ensuring high standards of quality and efficiency. In my role as VP of Wellness Implementation, I leveraged my expertise in mobile app technology and client processes to deliver impactful wellness solutions that supported the health and well-being of our clients.
CordicoChief Creative Officer, UI/UX Specialist
Jul. 2019 - Mar. 2024Gold River, CACordico is the world leader in wellness technology for high-stress professions. Serving hundreds of organizations, Cordico helps identify people for critical roles, accelerate leadership, and strengthen workforce engagement, safety, and wellness. Our trusted wellness solutions provide confidential, in-hand, on-demand 24/7 access to the best available wellness support for people working in the most demanding and high-stress professions. Visit www.cordico.com for more information. Responsible for driving conceptual thinking, vision and interpretation of Cordico’s brand strategy, creative, content and design. Define brands that engage our users. Ideation/concept development, graphic design implementation, employing equal parts organization and art in shaping Cordico's strategic direction. * Project launches
* Project management
* Client relations and coordination
* App development and concept
* All graphic design
* Strategize and implement marketing materials
* Marketing mailing campaigns
* Conceptualize and design marketing materials
• Logo development
FIRSTFIRST® Lego League Team Coach
Jan. 2014 - Dec. 2014
ApptologyChief Creative Officer | Project Management | UI/UX Concept
Nov. 2011 - Jul. 2019www.apptology.comShellynn has more than 20 years of experience in graphic design, production and account management with premier high-tech companies throughout California, Oregon and Washington. She has extensive experience developing compelling content, high-impact design and excels at flawless output, client interaction and the ability to illustrate ideas into graphical concepts for app design.
MWHContractor
Jan. 2011 - Dec. 2011
The Pacific Catalog Co.Owner/Creative Director/Project Management
Jan. 2001 - Jul. 2019Achieves Project Management objectives by managing, planning and evaluating all design and photoshoot-related projects.. Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; implementing change. Meets financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, Inventory Control, Verbal Communication
Solutions, a division of Norm ThompsonCatalog Design & Concept/Contractor
Jun. 1998 - Dec. 2001
DMDDesigner
Jan. 1995 - Dec. 1997
Magnolia Hi-FiAdvertising/Design
Jan. 1993 - Dec. 1995
EPS, Inc.Marketing
Jan. 1990 - Dec. 1993
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