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Work Background
BBI SolutionsCustomer service specialist - EMEA
Mar. 2019
BBI SolutionsCustomer Service Specialist
Aug. 2017CrumlinAs a Customer Services Specialist my role is to assess orders as they come through Salesforce, if there are any issues that arise, i.e. pricing query, the PO invoice address doesn’t match the account or the account itself is on hold then it would be my responsibility to contact either the customer or the account manager to update them of the situation and to ensure that ultimately the customer either internal or external, has a pleasant experience dealing with BBI.
AluK (GB) Ltdmaterial scheduler
Oct. 2014 - Aug. 2017chepstowAs a material scheduler I would have dealings with the internal purchasing team, finance, customer services and the suppliers of all the accessories and hardware required. I was responsible for all purchase orders both through MRP recommendations and requisitions requests for hard ware. Also responsible for providing monthly sales data of all sales products to support the buyer decisions. I processed strict monthly audit procedures on to maintain acceptable inventory levels of stock against sales demand.
Dŵr Cymru Welsh Waterwaste water scheduler
Jul. 2012 - Oct. 2014st mellonsAs a scheduler I would communicate with the call centre, technicians, on site crews, customer liaisons and complaints teams and ultimately the customer. I was responsible for allocating planned, routine and reactive jobs to field operatives, ensuring timescales were adhered to and full job instruction was followed through. Managed field operations resource efficiently, producing an effective schedule of work, minimising on travel, sleep and overtime by use of DCWW IT systems and processes. Provided regular and ad hoc detailed analytical data in support of effective asset management and continuous improvements. Developed strong working relationships with area work management teams but also with the field operatives and ultimately the customer.
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