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Work Background
AidalyGeneral Manager - Phoenix
Jan. 2024Phoenix, Arizona, United StatesFAMILY CAREGIVING IS WORK. WE GET YOU PAID FOR IT.
Aidaly provides family caregivers with the support, training, and compensation they need to deliver high-quality care in the home.
Spiffy — On-Demand Car CareGeneral Manager
Jan. 2024 - Dec. 2024Phoenix, Arizona, United StatesOversaw a 22-member team while propelling enterprise goals by setting expectations and monitoring employee output and performance. Focused on Customer Satisfaction and building relationships with fleet customers.
Controlled cost by monitoring productivity and holding staff to appropriate levels.
The Husband & Wife Law TeamManager – Operations | Cross-Functional Project Manager
Jan. 2022 - Dec. 2024Phoenix, Arizona, United StatesOversee a 24-member team while propelling enterprise goals by defining and tracking each team's three key performance indicators (KPIs). Monitor evolving laws/statutes to align operations and foster regulatory compliance. Partner with cross-functional leaders to align strategic planning, maximize performance, and streamline processes. Lead multiple concurrent large-scale projects from conceptualization to on-time and budget completion.
CopartGeneral Manager
Jan. 2020 - Dec. 2020Long Beach, California, United States
CopartGeneral Manager (GM)
Jan. 2019 - Dec. 2022San Bernardino, California, United StatesLed two Assistant GMs while overseeing 26 indirect reports and P/L for an $11.2M annual revenue company. Managed a 26-acre facility, overseeing all interior and exterior assets, and related maintenance, safety, and property management. Liaised between the facility and HQ/corporate, leading enterprise initiatives, programs, and rollouts and traveling to underperforming regions to transform facilities.
• Won the Colton City Council’s City Talk Community Impact Award for organizing a local holiday toy drive and partnering with local fire and police departments to facilitate public safety training and education.
• Built an accountable, high-performance culture while fostering compliance, including OSHA, DOT, EPA, CDC, and COVID-19 requirements. Partnered with HR to plan enterprise development and succession, recruit top talent, and train personnel, including three subordinate managers and 25 hourly employees.
• Turned around underperforming facilities, achieving compliance with client service level agreements (SLAs). Conquered COVID-19 challenges, transforming an understaffed facility three weeks behind production schedules.
o Raised internal audit scores, restructured teams, and deployed a performance management system.
o Saved costs and $40K in annual losses. Negotiated favorable terms on third-party vendor and subcontractor contracts and built relationships with local representatives and law enforcement to stop facility thefts.
o Improved late pickup metrics, reducing 257 monthly late pickups to two by remediating tow-truck driver understaffing issues through recruiting efforts targeting local competitors’ drivers.
o Achieved 100% car pickup KPI scores. Enforced one-hour and 24-hour car pickup deadlines.
o Reconciled a two-week backlog in car cleanings/photographs/auction website postings.
o Revitalized the Kentucky facility's operations in 30 days, establishing regular audits and performance monitoring.
CopartAssistant General Manager
Jan. 2019 - Dec. 2020Sun Valley, California
Natural Model ManagementAgency Director
Mar. 2014 - Feb. 2019Greater Los Angeles AreaDirected a two-member team while representing 50 contracted models serving 100+ agency clients. Oversaw agency operations, including P/L management, accounts payable and receivable (AP/AR), human resources (recruitment, hiring, onboarding, training, policies, benefits, and payroll administration), and corporate governance (local, state, and federal compliance, including state licensing, bonds, and annual renewals). Managed client, vendor, and talent relations.
• Grew annual revenue from $850K to $2.5M during the first two years, achieving 90% client retention. Negotiated new contracts and increased renewals by cultivating relationships via honest communication and reliable, top-quality service.
• Established the company's California licensure and registration, driving brand reputation and regulatory compliance.
• Cultivated the loyalty of talent by negotiating fair contract terms that honored models’ rights and financial interests.
Pacific Residential Mortgage, LLC.Project Manager | Loan Processor | Independent Contractor.
Jan. 2013 - Dec. 2014Lake Oswego, OregonManaged loan projects, facilitating data verification, confirming alignment with lender requirements, and expediting underwriting approvals.
• Achieved 100% straight-through loan submissions, closing 30-40 loans monthly with no loans returned for corrections. Served as the liaison between top-tier home buyers and bank, underwriting, and mortgage broker teams.
• Elevated stakeholder experience while ensuring FHA, VA, and USDA compliance. Collected and reviewed income and asset documentation from borrowers and audited files to ensure compliance with loan program requirements.
RCO LEGAL, P.S.Client Reporting Team Lead
Jan. 2010 - Dec. 2013Portland, OrClient Reporting Team Lead. Managed a 12-member team to optimize bankruptcy and foreclosure case management. Acted as the liaison between internal teams and bank representatives, keeping stakeholders informed of the status of bankruptcy and foreclosure cases while providing actionable insights through judicial and non-judicial endorsement data analytics and reporting.
• Escalated productivity defined KPIs and standardized workflows. Aligned priorities and consistent standard operating procedures (SOPs) across departments and conducted weekly one-on-one meetings to set goals and optimize performance.
• Mitigated risks. Managed disparate client, mortgage, financial, and legal documents and audited files and systems. Created rebuttals to banking audit findings while pioneering contract protocols, ensuring compliance with lender agreements.
• Earned top client audit scores. Liaised between the firm and clients, resolving and escalating issues. Created and updated assignment checklists, optimizing the management of a 40+ case pipeline and 11K+ prospect/referral pipeline.
Financial Center MortgageLoan Processor/ Operations Assistant
Jan. 2009 - Dec. 2010Lake Oswego, Oregon
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