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Work Background
CiscoSolutions Engineer
Nov. 2019Iselin, NJ• Expertise in architecting and implementing technical solutions that accelerate business transformation for Fortune 500 companies
• Subject Matter Expert (SME) in Enterprise Route/Switch; concurrently spearheading account engagement strategies across a diverse portfolio including Contact Center (CC), Unified Communications (UC), Security, Data Center, and Cloud solutions
Avaya Inc.Solutions Architect
Apr. 2017 - Oct. 2019• Advise Fortune 100 customers to help understand business requirements and develop a digital transformation road map to achieve measured outcomes
• Architect solutions, including recent $17m CC/UC BPO private cloud platform supporting their current and future healthcare customers • Specialize in customer/agent experiences including integrations to Salesforce, Epic, ServiceNow, etc.
• Work closely with product teams to define and prioritize and incorporate customer feature enhancements
• SME for Avaya Converged Platform (PodFX)
• Consistently overachieved quota
AvayaSenior Systems Engineer
Oct. 2007 - Apr. 2017• For Federal customer, supported technical projects through consultation, design and implementation planning and governance, including infrastructure and application design
• Developed testing procedures, design/user documentation on various solutions
AvayaSystems Engineer
Sep. 2001 - Oct. 2007• Provided pre-sale technical design and post-sale implementation planning for Fortune 100
• Installed, configured, tested, and maintained OS, app software, and system management tools for customer lab
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