Rory Symes

CRM and Customer Experience

Content WriterCopywritingAssistantSupport SpecialistCustomer Support RepresentativeCall CenterCRM managerMarketingCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution Specialist

With 6+ years of experience in customer relationship management and customer service, I bring a proven ability to enhance customer satisfaction and foster loyalty. At All Star Tennis, I improved response times and service quality by leveraging AI platforms and data-driven strategies, resulting in higher customer satisfaction. Previously, as CRM & Events Manager at Reef Knots, I transitioned loyalty programs to advanced platforms like Yotpo, boosting retention rates, while cultivating strategic partnerships to enhance customer engagement. I hold a BA (Hons) in Archaeology and Anthropology from the University of Manchester, which has shaped my global perspective and passion for meaningful connections, which I endeavour to develop within my professional and personal journeys.

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Work Background

Customer Experience & Venue Coordinator

All Star TennisCustomer Experience & Venue Coordinator

Mar. 2023 - Nov. 2024London, England, United Kingdom

CRM & Events Manager

Reef Knots LtdCRM & Events Manager

Nov. 2018 - Jul. 2022London, England, United Kingdom

Talent & Brands Assistant

IP PUBLICITY LIMITEDTalent & Brands Assistant

Mar. 2018 - Apr. 2018London, England, United Kingdom

Operations & Events Assistant

Beaufort & BlakeOperations & Events Assistant

Sep. 2017 - Oct. 2018London, England, United Kingdom

Head of Content Assistant

WalpoleHead of Content Assistant

May. 2017 - May. 2017London, England, United Kingdom

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