With 6+ years of experience in customer relationship management and customer service, I bring a proven ability to enhance customer satisfaction and foster loyalty.
At All Star Tennis, I improved response times and service quality by leveraging AI platforms and data-driven strategies, resulting in higher customer satisfaction. Previously, as CRM & Events Manager at Reef Knots, I transitioned loyalty programs to advanced platforms like Yotpo, boosting retention rates, while cultivating strategic partnerships to enhance customer engagement.
I hold a BA (Hons) in Archaeology and Anthropology from the University of Manchester, which has shaped my global perspective and passion for meaningful connections, which I endeavour to develop within my professional and personal journeys.More...