Digital RoomCustomer Service Specialist
May. 2018 - Dec. 2019Sherman Oaks, CAResolve product or service issues by clarifying the user's feedback, conducting root cause analysis, and providing a user-centric solution explanation, expediting the correction or adjustment process.
Adhere to procedures, guidelines, and policies to foster sustainable relationships of trust through open, interactive dialogue.
Deliver exceptional customer service by promptly addressing inquiries, concerns, and requests, ensuring high customer satisfaction and building positive relationships with clients.
Effectively communicate with customers via various channels (phone, email, chat) to provide accurate information, resolve issues, and guide them through product/service features, ensuring a smooth and pleasant customer experience.