Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Moment StudioUX/UI Designer (Good Vibes)
Apr. 2023 - Oct. 2023- Redesign of the client's B2C web application pages to align with their business objectives and enhance overall user experience efficiency. - Conducted comprehensive UX research, including user testing and evaluation of usability issues, while also exploring the market for design inspiration to inform the redesign process. - Collaborate within a team of 5 to develop comprehensive unmoderated user testing strategies, create high-fidelity wireframes, prototypes, and deliverables for seamless hand-off to the development team.
Business Data Inc.Help Desk Support
Dec. 2019Inglewood, California, United StatesDeliver outstanding customer service by swiftly addressing end users' support inquiries and assisting them with fundamental troubleshooting activities, guaranteeing a smooth user journey.
Offer thorough and efficient support to customers, consistently resolving issues to their complete satisfaction, and optimizing user satisfaction and engagement.
Manage customer inquiries through various communication channels, such as email, chat, and phone, maintaining consistent service quality across platforms.
Diagnose and troubleshoot hardware, software, and network-related problems, utilizing a comprehensive knowledge base and excellent problem-solving skills to deliver effective solutions for end users.
Acting as a liaison between the SAAS development, Hardware Engineering, Operations, Sales and Manufacturing to ensure the smooth communication and execution during system deployments and new market introductions.
Digital RoomCustomer Service Specialist
May. 2018 - Dec. 2019Sherman Oaks, CAResolve product or service issues by clarifying the user's feedback, conducting root cause analysis, and providing a user-centric solution explanation, expediting the correction or adjustment process.
Adhere to procedures, guidelines, and policies to foster sustainable relationships of trust through open, interactive dialogue.
Deliver exceptional customer service by promptly addressing inquiries, concerns, and requests, ensuring high customer satisfaction and building positive relationships with clients.
Effectively communicate with customers via various channels (phone, email, chat) to provide accurate information, resolve issues, and guide them through product/service features, ensuring a smooth and pleasant customer experience.
JLM EnvironmentalFront Office Assistant
Feb. 2016 - Apr. 2018Lawndale, California, United StatesCoordinated with different departments to ensure adherence to established policies, promoting cross-functional collaboration and compliance by utilizing analytical abilities and problem-solving aptitude to address challenges and find effective solutions.
Exhibited excellent written and verbal communication skills, facilitating clear and concise exchange of information by scheduling and planning meetings and appointments, utilizing organizational skills to coordinate seamlessly with various stakeholders.
Showcased exceptional organizational and time management skills, contributing to effective task prioritization and completion while orchestrating office operations by optimizing procedures, effectively organizing the workspace, and aiding associates in tasks to enhance overall efficiency.
Leveraged proven experience as a back-office assistant, virtual assistant, or in administrative roles, bringing expertise in enhancing operational efficiency demonstrating a working knowledge of various office equipment, ensuring their efficient use and maintenance.
Intch is a Professional Networking App for the Future of WorkSee more people like Marisela on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
17
Sales Executive @ KAPWA Solutions
19
Administrative
15
Help Desk Specialist @ Huntington Ingalls Industries, Inc.
205903 people
17
Sales Executive @ KAPWA Solutions
15
Help Desk Specialist @ Huntington Ingalls Industries, Inc.
18
AE