Lillie Ellenburg

Owner/Operator

Complaint Resolution Specialist🏐 SportsCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistChief Customer Officer (CCO)AssistantCustomer ServiceSales & BizDevMarketingBusiness Owner

I’m an experienced business owner and operator with over seven years of success in retail management, operations, and strategic growth. I founded and ran two thriving retail businesses—The Heirloom Shop and Little Bit of Honey—where I led everything from day-to-day operations to long-term planning and brand development. At The Heirloom Shop, I grew revenue by over 300% through smart inventory management, strong vendor relationships, and creative marketing campaigns. I’ve hired and trained more than 18 team members, built a loyal customer base, and executed events and promotions that drove real results. Community involvement has always been important to me. I served on the board of the Downtown Franklin Association and created Retailers Unite—a collaborative group supporting fellow business owners. These roles allowed me to mentor others, lead initiatives, and build meaningful partnerships. I thrive in fast-paced environments, love solving problems, and am passionate about creating systems and experiences that help businesses and people grow.

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Work Background

Owner/Operator

The Heirloom Shop TNOwner/Operator

May. 2017 - Dec. 2024Franklin, Tennessee, United States

Sales Associate

Katy's HallmarkSales Associate

Oct. 2016 - May. 2017Greater Nashville Area, TN

Sales Associate

The Cutest Little ShoppeSales Associate

Dec. 2013 - Aug. 2014Greater Nashville Area, TNOpen and close the store Run the register Take personal orders, in person and over the phone Stock inventory Do the displays through out the stre

Sales Associate

The Heirloom ShopSales Associate

Aug. 2012 - Nov. 2013Franklin TennesseeOpening and closing the store. Running the register Stocking inventory Setting up displays throughout the store

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