CognizantSenior Vice President-Banking & Financial Services
Oct. 2019 - Nov. 2021Greater New York City AreaNorth American leader with full P&L responsibility with 15 direct reports and 37,000 indirect across sales and delivery for business scope of revenue equalling $2.5B. Engaged by leadership to set a new strategy for Banking and Financial Services, to transform operationally, rebrand for digital and to restore to growth. The transformation cut across all aspects of our business, from sales through to delivery, by moving in 2 key dimensions (delivery toward sales leadership and from product to industry solution orientation). At the heart of the people-led transformation was a career methodology that established alignment between individual and collective purpose, focussing on emotional intelligence. Key accomplishments - •Achieved consistent quarterly growth for the first time in 4 years from start point of decline. •Shifted over 60% of the sales associates and relationship leaders within 1 year through aggressive hiring to attain mature C-Suite skills to enable reach beyond the IT Director. •Established a Industry Solutions Team “engine-room” that enabled agile market operations by connecting strategy, partner ecosystem management, analyst and advisor relations and marketing. Recognition within the analyst and advisor community for the shift toward codified business relevant solutions that has begun to change our approach with our client base. •Major rationalization of client base to drive focus and more meaningful relationships to go wider and deeper with selected clients. •Led the charge for aligning individual and collective purpose through the deployment of a unique career development methodology across the BFS organization and extended it across many affinity groups (Pan-Asian, Black and Latino, Women Empowered and LGBT+).