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Work Background
Spectrum NewsSystems Engineer I
Dec. 2024Austin, Texas, United StatesPassionate about simplifying and enhancing customer experiences through effective system administration and application monitoring. Proficient in configuring and maintaining NMS, troubleshooting application issues, and optimizing database performance. Experienced in change management, documentation, and generating actionable insights through performance reports.
PureSpark SolutionsOwner
Dec. 2023Austin, Texas, United StatesProviding cleaning services to both residential and commercial buildings in Austin TX.
Eagle Eye NetworksInformation Technology Technician
Jun. 2023 - Dec. 2024Austin, Texas, United StatesCollaborate with colleagues to address, analyze, and resolve technical issues reported by employees Provide assistance and guidance to employees experiencing problems with desktops, laptops, or network services, both in person and remotely Ensure timely resolution of tickets by either resolving them directly or escalating them to the appropriate technical personnel Foster positive relationships with users by delivering effective support services Keep track of inventory for all IT-related hardware and software Safeguard the performance, security, and uptime of the corporate network and systems, which includes managing firewall, spam filtering, email, collaboration tools, VoIP, and VPN Provide support for hosted/SaaS ERP systems, VoIP, email, file sharing, and other relevant technologies Communicate with management regarding new purchases needed to meet IT requirements Implement and maintain internal systems and applications Manage access permissions to facility systems and applications, both physically and logically Oversee the management of the WordPress platform
Lowe's Companies, Inc.Merchandising Service Associate
Nov. 2021 - Jun. 2023Austin, Texas, United States- Provides customers with information regarding stock availability, special order items, product features, applications, and warranty details related to Lowe's programs.
- Ensures plant racks are filled and arranged on plant tables according to predetermined planogram standards for a professional store appearance.
- Identifies any damaged or missing signage, displays, or promotional materials and promptly places orders for replacements, adhering to visual merchandising guidelines and plantogram specifications.
- Maintains and updates wayfinding signs and product location signage throughout the store, ensuring accurate information is displayed both physically and digitally.
- Strategically positions cross-merchandise items, side stack products, j-hooks, and gravity feed bins to optimize sales and encourage additional purchases.
- Assists in identifying and pricing dead or distressed plants, maintaining the overall quality of the inventory.
- Maintains open communication and collaborates closely with the manager and other team members to ensure efficient operations and customer satisfaction.
- Reports any issues related to product quality, quantity, or additional requirements to the Red Vest Outside Garden Manager and MSM (Merchandising Service Manager).
- Adjusts fixtures, rotates stock, and effectively displays products and support materials using appropriate power equipment, such as lifts and order pickers, in accordance with service expectations and established processes.
- Upholds a clean and safe environment within the store premises, adhering to established cleanliness standards.
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