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Work Background
GlovoProduct Leader - Identity & Risk Management
Oct. 2023Barcelona, Catalonia, SpainManage the product portfolio for Customer Identity and Risk Management - User creation and management in accordance with the GDPR - Ways to establish user identity - phone verification, email verification, 2FA etc. - Prevent customer fraud and process abuse throughout the pre and post shopping journey; such as new user discounts and voucher abuse that happens though duplicate accounts - Payment method evaluation and and Chargeback risks management during orders checkouts - Refund eligibility to prevent refun process abuse
GlovoProduct Leader - Partner Experience
Mar. 2023 - Sep. 2023Barcelona, Catalonia, SpainManaged the Product Portfolios of self-service tools and experiences for Partner Onboarding, Menu/Catalog Management, and Partner Performance Dashboards
Walmart CanadaProduct Leader: Partner Health & Performance Management
Oct. 2021 - Dec. 2022Greater Toronto Area, Canada
WalmartGroup Product Manager - Marketplace Post Purchase & Partner Performance
Jan. 2020 - Sep. 2021Sunnyvale, California, United States
Walmart LabsSr. Product Manager - Partner Dispute
Oct. 2018 - Jan. 2020Sunnyvale, CaliforniaAutomated Dispute Resolution
- Prevention and disposition of disputes arising in any interaction from on-boarding to post purchase experience.
- Provide faster and fair outcomes through a streamlined workflow and scalable platform to support the business growth
Walmart LabsSr. Product Manager - Marketplace Returns
Jul. 2018 - Mar. 2019Sunnyvale, CaliforniaPartner Enablement to bridge the gap in customer 1P and 3P Omni channel returns experience
AmazonSr. Technical Product Manager, Global Customer Returns Experience
Sep. 2014 - Jun. 2018Greater Seattle Area• Led global strategy and roadmap for customer returns experience, utilizing data analysis and user research to drive continuous improvement.
• Collaborated cross-functionally to prioritize and develop business use cases, resulting in enhanced post-purchase journey for customers.
• Managed post-launch metrics and customer satisfaction assessments to ensure optimal product performance.
Dynamics Inc.Business Development and Product Marketing Intern
Jun. 2013 - Aug. 2013Cheswick, PA• Conceptualized digital marketing strategy to enhance customer acquisition and conversion rate. Used social media analytics to generate insights. Resulted in acquisition of new customers
• Analyzed the competitive landscape and conducted market research to identify strategic gaps in product positioning. Proposed a business plan to reposition the product. • Designed new credit card reward programs for retail, hobbies and education categories. Created and presented the value proposition to potential clients. Resulted in acquisition of new clients that improved the credit card rewards portfolio for end customers.
CenturyLinkSenior Software Engineer
May. 2010 - Jun. 2012Noida Area, India• Managed the Billing and Access Management
• Delivery of Wholesale Telecom Billing, Mediation ,Service Order Application Enhancements and Maintenance (BSS & OSS) using waterfall methodologies
• Lead company lever CSR initiatives
Dell ServicesSr Software Engineer
Jan. 2009 - Jun. 2009Dallas, Texas• Facilitated the Knowledge Management session within the healthcare account to ensure regular account level interactions and exchanges of new ideas/knowledge
• Streamlined the existing system to ensure a more robust and maintainable application
• Coordinated with various teams to ensure smooth release amidst overlapping systems
Dell ServicesSenior Software engineer
Aug. 2006 - Apr. 2010Noida Area, India• Payroll and integrated inventory control management solutions to a leading US based healthcare client.
• Project management - project scheduling, task estimation, effort tracking
• Expertise in all aspects of software development life-cycle
• Part of the Healthcare Mentorship program that is aimed at cultivating a string of Healthcare Business Domain Expert within the ranks of Organization
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