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Work Background
ProFabricationSystems Administrator
Sep. 2016Concord, North Carolina, United StatesSmall business. Responsible for all Information Technology systems including Virtualized servers, Network, Line of Business Application and Workstations.
Centralina Council of Governments, Area Agency on AgingAdministrative & IT Support at Centralina NC WORKS Career Center (Mooresville)
Aug. 2016 - Sep. 2016MooresvilleAnswer Calls and route calls to appropriate case workers Assist with 1st tier questions and assist customers in the customer resource area.
RP MachineInfrastructure Engineer
Sep. 2009 - Jun. 2014Statesville, NCDiagnosed and resolved hardware, software, or other network and system problems, and replaced defective components when necessary. Planned, coordinated, and implemented network security measures to protect data, software, and hardware. Configured, monitored, and maintained Cisco,HP Procurve, Sonicwall and NetGear network devices. Configured, monitored, and maintained Microsoft applications which included Exchange, Microsoft 365 E3. MS SQL Server, Pervasive PSQL, SaaS ADI Time Clock system on IIS and three different ERP systems, Configured, monitored, and maintained Linux applications which included Apache Web Server, Tomcat App Server, Manage Engine Firewall Analyzer. Operated master consoles to monitor the performance of computer systems and networks, and coordinated computer network access and use. Performed data backups and disaster recovery operations. Monitored network performance to determine whether if adjustments and changes were required and implemented them. Projected and planned future changes larger than simple maintenance.. Managed all IT related projects to include implementation of new hardware and software products, migration from T-1 to Fiber Wan connection, network restructuring.
StartaforceData Conversion Specialist
Sep. 2008 - Sep. 2009Davidson, NCWrote and implemented a screen scrape application, with Visual Basic/ HLLAPI, to retrieve data from the legacy system. Interfaced with the new ERP vendor to get data into a format they could import into their system. Wrote the business logic for the website in PHP so that it would pull data from the new MSSQL database.
UNC CharlotteApplication Support
May. 2008 - Aug. 2008Charlotte, NCAssisted customers with evening and weekend e-learning technical support in the Center for Teaching and Learning. Responded to phone calls and emails, diagnosed and documented all support requests as appropriate. Was responsible for updating the Blackboard Vista lab in accordance with the center's existing standards. Performed lab computer updates and maintenance, and other technical tasks or projects as assigned.
Norfolk Public SchoolsInfrastructure Engineer
Sep. 2005 - Oct. 2006Norfolk, VAPerformed maintenance and configuration of switches and cores for NPS network. Developed and implemented a success and open source equipment monitoring system. Enhanced of reporting for the District Helpdesk application. Created command line utilities to analyze problems with the asset inventory system and enhanced reporting for computer for same. Prototyped an Internet Proxy/Internet Filter Solution that was meant to move them from a per school solution to a centralized solution using open source application. Successfully implemented on dual BSD servers that provided load balancing and failover for the solution.
Teloquent CommunicationsOnsite Systems Administrator
Jan. 2001 - May. 2002Billerica, MAProvided onsite Administration of Teloquent CRM system for Verizon DSL Call centers. Created and implemented disaster recovery methods for the environment, including the automation of backup/restore methods and server transitions. Created and implemented a sucessful monitoring system that policed the application log files on the servers and sent out alerts to email and pagers. Maintained all OS and application patches. Transitioned business specific reports and infrastructure from SCO to Windows servers. Performed hardware maintenance and repair to servers as needed. Automated application installation of PC based phones for call representatives.
Bank of AmericaSystems Engineer
Oct. 1997 - Sep. 2000Norfolk, VAProvided Infrastructure Support for EAGLS (Electronic Account and General Ledger) Technology and Operations in Norfolk. Interfaced with Enterprise groups on matters of network security (firewall/proxy), network performance, IP maintenance of both dynamic and static servers/workstations. Designed, deployed and supported the Windows and Unix workstations for development and support staff. Administered the Reporting Application or testing and production environments of Government and Commercial EAGLS. Assigned to Desktop Support and assisted in the implementation of IBM Tivoli/PVCS Change Management system. Designed and deployed testing environment for programming staff. Acted as systems analyst in the development/creation of an applications model for the transition from OS/2 and Communication Manager to NT Client/Server and SNA Client/Server for the call center. Collaborated with vendor and project consultants to determine Hardware/OS/Networking needs for testing and production environment. Managed Windows 95/ OS/2 Workstations and printers in a OS/2 and Novell 3.12 environment for the administrative staff of the call center.
InfiNet, LLCTechnical Service Representative
Jan. 1996 - Mar. 1998Norfolk, VAProvided technical phone support for Internet Service Provider. Resolved connection and application problems for both Windows and Mac workstations. Cleared email queues, resolved basic HTML and Javascript issues for customers and affiliates.
Johnson ControlsBAS Manager
Jan. 1985 - Dec. 1991
Johnson ControlsBAS Manager
Jan. 1985 - Dec. 1991
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