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Work Background
ContinentalUS PLT Pricing Specialist
Aug. 2018Fort Mill, South Carolina, United States - Daily activities related to the clearing of orders that have been entered into our SAP system - End of month activities as it related to clearing documents that have shipped - Entry of all pricing, special, monthly, quarterly, price changes, etc. into SAP system for all customers that fall under the US Replacement business unit - Bi-weekly claims report analysis to determine validity of claims - Handling of all reporting from SAP systems as it related to pricing - Write up and follow through of system enhancements to benefit US pricing team (or potentially other markets)
- Yearly analysis of Winter tire program to determine dollar amount of cancel and reissued invoices our customers based on specified criteria - Correct pricing errors as needed to ensure correct sales are recorded - Work with car dealers Ford, GM, Chrysler for pricing entry - Work with Passenger and Light Truck Pricing Analysts to obtain and enter monthly and quarterly specials in SAP - Maintained/updated customers on different PLT grids for pricing discounts structures
Continental Tire North AmericaSAP Sales and Distribution Local Key User
Feb. 2014 - Jul. 2018Fort Mill, SC- Manage SAP Sales and Distribution (SD) business processes within order processing, pricing, customer and article masterfile, inventory management, warranty claims, rebates and warehousing. - Manage SAP Sales and Distribution (SD) roles working closely with IT, Controlling, Finance and other SAP module teams. - Create and maintain reference documentation for the local Key User Community. - Assist in the development and implementation of business processes among the USA and Canada. - Coordinate with other SD module teams to improve the functionality of SAP (SD) with the goal of increasing customer service. - Work with all business Units including, Original Equipment, Replacement, Export, Intercompany, National Accounts, and Government Sales for the Passenger/Light Truck, Commercial, Commercial Specialty and Two Wheel Divisions. - Make necessary changes to the Customer Masterfile in relation to any related fields affecting Sales - Manage Winshuttle and MASS programs to make large amounts of changes - Assist with any pricing related functions to assist with invoicing and to ensure end of month sales.
Continental Tire The AmericasSupply/Demand Planner and Inventory Management Analyst
Jan. 2011 - Jan. 2014Fort Mill, SC - Collaborate actively with local Management and the Global Supply Chain Team in Hannover to optimize inventory and order replenishment - Work closely with local Management and Sales Team to analyze sales history and review forecast/demand, to effectively adjust/manage safety stock and replenishment orders - Monitor replenishment and safety stock levels - Efficiently maximize inventory integrity by Inter-DC replenishment and order management support - Ultimately maximize fill rates and minimize back orders - Work collaboratively with the US Logistics team in tracking container and air freight shipments - Alert Management of manufacturing, logistics or other issues and actively identify supply shortages - Utilize Industrial Division tracking system. Organize and monitor the tracking of all orders - Work to proactively identify possible issues as well as resolve issues, providing proposed solutions and corrective actions - Sales and Pricing Support - Set up, maintain and monitor all Industrial customer pricing - Handle billing claims - Create purchase requisitions/orders as needed for the team - Provide reports for management and sales team (e.g. Markis downloads)
Continental Tire The AmericasPricing Administrator
May. 2006 - Dec. 2010Charlotte, North Carolina - Update customer master file with any changes in customer pricing information - Correct pricing errors as needed to ensure sales - Cancel and reissue invoices as needed due to incorrect system pricing or special pricing - Troubleshoot system for pricing errors - Upload pricing into the system for correct billing for customers - Responsible for changing/updating pricing in SAP as needed - Work with Ford, GM, Chrysler, Mazda, Discount Tire, Wal-Mart, Sears, Tire Kingdom and many other dealers for pricing entry/correction - Work/train closely to assist our Canadian counterparts as needed - Maintain/update customers on different PLT grids for pricing discounts structures - Correct sales orders and return goods orders daily for invoicing/credits to be created - Push invoices through for multiple internal divisions based on urgent month end needs deadlines - Interact with numerous in-house contacts in different areas in the company on any pricing related issues - Marketing and Sales Support as related to pricing - Coordinate pricing specials on aged and down-grade appearance inventory to obtain revenue - Move/switch backorders to available stock for additional sales - 90 Day Deletion Report monthly to delete orders older than 90 days that have not been shipped, based on individual customer needs - Process Global Complaint (Warranty) credits in SAP
Continental Tire North AmericasCommercial Pricing Administrator
Oct. 2003 - May. 2006Charlotte, NC - Data Entry of all pricing records for all channels in the Commercial Vehicle Tire Division - Researched inaccuracies in pricing and found solutions - Developed and maintain improvements in workflow processes - Maintained customer pricing spreadsheets for Sales Team - Processed claims from customers in Access database and ensure credit issue - Compiled weekly reports to determine pricing discrepancies - Performed maintenance of pricing process in SAP system
Continental Tire The AmericasIndustrial Sales Support and Logistics Planner
Jul. 2003 - May. 2006Ordered daily/weekly inventory replenishment for NAFTA market from European sources
Tracked in transit containers for customers and warehouse receipt with Kuehne-Nagel on a daily basis
Created customer invoices for received Direct Containers Orders monthly
Maintained various weekly Sales Activity Reports to support monthly goals and objectives which include: Container Logistics, Inventory Status, Back Order Report, and IGrid Forecast Tool
Monitored obsolete inventory and coordinated Excess Inventory Sale
Maintained Inventory accuracy through reports in SAP R3 on a weekly basis
Communicated with warehouse associates to schedule in containers for receipt
Assisted in the development of TireTool from the previous MOASS tool
Responsible for pricing entry in SAP for regular replenishment and Direct Containers
*Pioneer in job share concept between Commercial Vehicle Tire and Industrial Divisions
Continental Tire The AmericasConsumer Relations Order Clerk
Mar. 2000 - Oct. 2003Charlotte, North Carolina Area - Entered daily customer orders into a SAP R2 system database - Tracked daily orders for department efficiency reports - Maintained shipping and delivery of the orders in SAP for customer receipt - Trained new Team members on Department work processes - Maintained accurate customer information to include new accounts for vehicle dealers
Continental Tire The AmericasOperator/Data Entry Order Clerk
Apr. 1999 - Mar. 2000Charlotte, North Carolina Area - Provided Customer Service via telephone support - Handled Consumer Relations inbound overflow calls from US customers and dealers - Performed tasks as assigned by Department Supervisor - Entered in SAP orders for replacement tires thru area dealers
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