Requests
8
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Work Background
State FarmClaims Specialist
Dec. 2022United StatesHandling Liability, Auto Accident & Catastrophe Total Loss, and Complex claims. Determine liability, schedule vehicle inspection, repair or referral to total Loss, referral to SIU, mitigation efforts, set up rental, initiate subrogation efforts across multiple jurisdictions, set reserves authority, complete coverage investigations. Address title issues that prevent title transfers. My direct effort has resulted in $370,000 in salvage sale back to the company.
AllstateABI/LDU Workflow Associate
Sep. 2021 - Dec. 2022Houston, Texas, United StatesDirect Lead in determining and assigning claim files to commercial and inury auto adjusters based on accident severity and injury litigation, Assign claims and transfer following service level agreement. Complete daily reporting, Collaborate with management in ensuring equitable claim assignments, back up other workflow segments, monitor group emails and ensure they are worked timely for claims reassignments, transfers mass pending claims when adjuster transfers to and from the commercial segment.
AllstateSenior Claims Specialist
Dec. 2014 - Sep. 2021Houston, TexasProcessor of Injury Claims medical records and bills, handle customer inquiries regarding claims status, made payments to customers and medical providers, scheduled litigation mediations, arrange travel for trials and depositions, paid travel invoices, daily medical bill input, monitor attorney Demands, contact medical providers regarding treatment, update insureds about claim status, assist with TX Dept of Insurance complaint tracking and responses,
Texas Department of Public SafetyCrime Lab Admin Assist/CSR
Mar. 2013 - Dec. 2014Houston, TexasResponds to request for discovery at crime lab. My primary duties are to respond to subpoenas and court orders requesting results of crime lab
analysis, document imaging, filing, answering emails and calls.
Assist customers with driver's licenses. Assist customers with applying,renewing, and replacing their drivers license and ID cards. Conduct
written and road testing. Verify authenticity of documents. Reconcile and balance cash drawer daily.
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