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Work Background
Self-EmployedConsultant/ Contracted Manager
Mar. 2020 - Mar. 2024South Africa• Strategically position the facilities within the context of University Sports structures
• Achieving double-digit business growth from 2013- 2020 (pre-Covid pandemic)
• Acting as Public Officer (all tax-related matters) for the business and ensuring efficient Corporate Governance practices
• Acting as Chairperson on all committees tasked with capital expenditure projects, driving both capital replacement and addition projects totaling more than R15million.
• Business Development, sales planning, and general marketing, including establishing a dedicated direct sales and marketing team to actively drive revenues
• Establishing supplementary revenue streams to ensure business sustainability and profitability, coupled with efficient operational expense budget controls.
• Leading a team of 35 permanent staff and 28 contracted staff to achieve the overall strategies set for the business
• Overall financial and risk management, including the preparation and presentation of annual revenue and expense budgets, business strategies and overall risk management
• Establishing and implementing all personnel plans in line with the targets and directions set by the university, including Personal Development Plans for all employees.
• Strengthened relationships with internal and external stakeholders to ensure the business is operating as a profitable business unit within the university environment
• Negotiated lease contracts with all tenants
• People management in ensuring that all staff, including Heads of Department, achieve set criteria
• New product development in ensuring that the current gymnasium product offering enhances the member experience
• Set, implement, and manage all facility Standard Operating Procedures
• Facilitated all internal staff training and development, presenting workshops and education sessions on an ongoing basis
• Develop and establish new business systems, including overall member contract administration and debit order system
Stellenbosch UniversityGeneral Manager
Oct. 2012Stellenbosch, Western Cape, South Africa
University of StellenboschGeneral Manager: Stellenbosch University (Maties) Gymnasium
Sep. 2012• Delivering a profitable business unit to increase shareholder value since 2015, overturning a record business overdraft and bi-annual loss of more than R10m from 2012 to 2014. • Acting as Chairperson on all committees tasked with capital
expenditure projects, driving both capital replacement and addition projects valued at more than R25 million since 2017. • Managing all capital projects within budget, ultimately saving the business up to 15% in capital expenditure projects.
• Achieving double-digit business revenue growth from 2015- 2020 (pre-Covid pandemic), and again in 2022/2023. • On target to achieve record profits and shareholder returns in 2024. • Acting as Public Officer (all tax-related matters) for the business and ensuring efficient Corporate Governance practices.
• Business Development, sales planning, and general marketing, regularly achieving both sales and revenue targets. • Establishing supplementary revenue streams to ensure business sustainability and profitability.
• Established all personnel plans in line with the targets and directions set by the university, including Personal Development Plans for all employees.
• Led a team of 40 permanent staff and 28 contracted staff to achieve the overall strategies set for the business, by implementing individual training and development plans for all staff. • Overall financial and risk management, including the preparation and presentation of annual revenue and expense budgets, business strategies, and overall risk management, for Board approval. • Strengthened relationships with internal and external stakeholders to ensure the business is operating as a profitable business unit within the university environment.
• Negotiated lease contracts with all tenants, to add to the bottom line of the business through sustainable business relationships.
• Developed and implemented monthly staff performance plans against set KPIs.
Virgin ActiveClub General Manager
Sep. 2009 - Aug. 2012-facilitating in-house Manager-on- Duty Training -facilitating Train-the-Trainer courses -facilitating in-club Service and Retention strategy training
-training and development of employees (focus on leadership and management), -recruitment, selection and placement of various frontline staff and Heads of Department (HOD’s), -member retention, -member satisfaction and optimising the customer experience (driving service strategy), -coordinating and integrating various departments in line with the business vision and strategy, -sales focus and optimisation, -special events promotions (to actively drive member usage numbers), -general financial management of the club (Income Statement analysis, variance reports, EBITDA), -ensuring all Key Performance Indicators are met on a monthly basis, -staff disciplinary procedures including hearing
Wellness dynamicsCo-Founder/ Director
Apr. 2003 - Aug. 2009Johannesburg Area, South Africa
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Self Employed