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Work Background
Excelsior WellnessVice President Information Technology and Security
Mar. 2022Spokane, Washington, United StatesCreates and maintains enforceable policies and supporting processes that ensure compliance with regulatory requirements and general security best practices (NIST, ISO, HIPPA) communicating concerns and risks to Executives and Boards. Develops and coordinates information security awareness and education programs. * Creates strategies that will increase the efficiency for which we deliver products that meet the business needs the first time.
* Creates long-term strategic vision to support continued organizational growth.
* Lead and develop a best-in-class team through coaching, recognition, best practice sharing, and mentorship
* Partner with key stakeholders to understand short and long-term opportunities to improve the impact and effectiveness of the Technology organization.
* Creates and manages monitoring information security issues related to internal and external systems and workflows to ensure internal security controls are appropriate and operating as intended
* Support cyber and network incidents and warning activities
* Track cyber actions from initial detection through final resolution
* Establish, maintain and monitor a comprehensive information security program to ensure the integrity, confidentiality, and availability of information owned, controlled, or processed by the organization.
* Drive information security projects and enhancements to adapt to existing, changing, and emerging information security threats. Mitigate threats and risks as identified by risk assessments and audits.
* Perform information security risk assessments and coordinate the performance of 3rd-party internal and external network and systems vulnerability assessments.
* Generate security trend analyses and vulnerability reports
Various CompaniesInformation Security Consultant
Sep. 2020United StatesProvided CISO-level advisory services for organizations needing high-level security strategy, governance, and compliance alignment. Led cybersecurity initiatives, including risk assessments, security audits, and compliance readiness (FedRAMP, HIPAA, CMMC, NIST 800-171). Designed incident response and business continuity plans, reducing potential downtime from security threats by 60%. Developed zero trust security architectures for organizations transitioning to modern cloud environments.
RiskLensDirector Of Information Technology
Aug. 2020 - Jan. 2022Spokane, Washington, United States
XeroxDirector of DocuShare Cloud Operations
Feb. 2018 - Aug. 2020Spokane, WashingtonIn this role, I oversaw SaaS Operations, Security and Cloud Engineering functions with a focus on identifying innovative approaches to drive cost reductions. One my numerous achievements occurred after I noticed a lack of governance for data center operations of aged infrastructure; I established enhanced coding patterns, identified key areas of improvement, and implemented DevOps tools to automate the software deployment process, significantly reducing the time spent on projects, increasing productivity by 50%, and slashing costs. After inheriting 4,000+ servers lacking documentation and modernization, I also reconfigured servers into deployment pipeline including Development, QA, and Production and implemented standardized Agile methodology for collecting and documenting business requirements for new web apps, drastically reducing rework, increasing deadline adherence, and saving $3.36M over 7 years.
Managing 3+ globally distributed teams, defined best practices and presented proposals for SRE strategy and direction. Envisioned, defined, and communicated execution plans including scope, objectives, and approach. Proactively identified opportunities and defined changes to system architecture to improve system performance and scale. Oversaw all components of the production services including capacity planning based on the rate of customer acquisition. Identified points of failure and built resiliency as table stakes in services utilizing the latest cloud solutions (e.g. Azure, AWS, GCP). Acquired a wealth of expertise in SaaS operations, data centers, networking, databases, operating systems, monitoring tools, etc.
XeroxDirector of XCM Cloud Infrastructure and Principal Security Engineer
May. 2017 - Aug. 2020Las Vegas, Nevada AreaWorking alongside Senior Leadership, I identified opportunities and risks for architecting the company's infrastructure solutions, conducting thorough assessments of competitive services, innovation opportunities, and marketplace obstacles and technical hurdles. Notably, I reorganized the entire structure and developed a cloud model that enabled net profitability through automation, staff reallocation, and effective resource utilization, successfully creating a profitable cloud solutions business model by reducing annual spend run rate by 60% ($2.85M). Managing an outdated application, I also worked with Development and Engineering to build a robust, modernized platform to capitalize on the next generation of capabilities, reducing deployment time by 80% and increasing the output of demo and production systems by 90%, which in turn enabled a 75% uptick in demo requests. Developed full-stack and reference architecture designs for infrastructure across hybrid environments including cloud platforms.
Created the roadmap through the design and deployment of timely infrastructure to power business goals and applications.
Established governance processes to achieve objectives and continuously enhance risk management and resource utilization.
Collaborated effectively and maintained constant communication with a matrix team including FTEs, consultants, and vendors.
Played pivotal roles across various initiatives, working with PMO and the other IT towers to ensure effective project execution.
Worked in collaboration with Security division to design and manage IAM roles for users, vendors, and other 3rd-party vendors.
EPRISenior Infrastructure Engineer
Aug. 2013 - Jan. 2014Palo Alto, Ca Maintained a DoD system of infrastructure to ensure high availability, leveraging detailed knowledge of Windows 2003/2008 operating systems including advanced troubleshooting, clustering, and monitoring apps (i.e Solarwinds, Nagios, Spiceworks, SCCM). Increased productivity by 50% and reduced cost/spending by 40-60% through SW deployment automation and defining enhanced coding patterns the team used for developing applications by creating example projects and working alongside developers. Developed a strong working knowledge of advanced network topologies and network infrastructure such as load balancers, firewalls, DMZ zoning, and network segregation, as well as integrating Windows systems on a Storage Area Network (primarily NetApp).
Oversaw the administering and implementation of VMware ESX, VMWare VDI, Cloud Foundry, and AWS.
XeroxSenior Global Cloud Infrastructure And Security Engineer
Jan. 2013 - May. 2017Las Vegas, NevadaIn this role, I held accountability for the operational management of all Security tools, executing the Security Incident Response process for any alerts or events found within tool sets or from additional sources, as well as identifying and scoring risk related to the Enterprise. I also actively contributed to the efforts of safeguarding the confidentiality, integrity, and availability of the enterprise infrastructure and information assets across the Enterprise, including customer, employee, and business information. Moreover, I modernized antiquated systems of 4,000 endpoints by moving them to Azure and Google Cloud to enable a larger set of resource pools and better inherent security, reduce total costs by 75-80%, and enhance security posture by a factor of 10. Implemented, maintained, and configured enterprise security tools and initiatives, including Web Application Firewalls, WIPS, DLP, File Integrity monitor, Firewall Rule Auditor, Forensics Tools, Vulnerability Scanning Tools, and Key Encryption.
Served as SME for key security tools, technologies, and processes and implemented risk mitigation tactics to security incidents.
Provides vulnerability and threat management monitoring and mitigation response
Monitored vulnerability and threat management and participated in tactical and operational planning of vulnerability assessment.
US ArmySenior Solutions Engineer
Oct. 2009 - Jul. 2013Centennial ColoradoManager of Cloud service implementation with AWS, Open Stack and VMware Technology. Integrator of Amazon Web Services beta for testing feasibility of to integrate within a DoD environment. Managed Cloud service implementation and integrated AWS beta for testing feasibility to integrate within a DoD environment.
Evaluated, tested, installed, and provided maintenance and technical assistance on HW and system/app SW for communications and information systems; provided technical guidance, analysis, advice, and troubleshooting on a wide range of operational issues.
Performed management functions for the Help Desk group, including training, assigning/monitoring work, and tracking attendance.
Managing IT projects, defined requirements and designed/implemented improved information systems meeting customer needs.
Fransen PittmanIT Consultant
Jan. 2009 - Jan. 2010Maintain and deploy Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment. Analyze inefficiencies in the enterprise from a holistic view. Diagnose and delegate problems as they arise with little supervision. Collaborate across teams on detailed technical requirements, implementation approaches and problem solving. Ability to independently analyze problems, research potential technical solutions, evaluate alternatives, and present recommendations to the leadership team. Assist in developing a roadmap for the production environment. Mentor fellow team members in areas of expertise. Create documentation detailing procedures and controls. Implement and troubleshoot enterprise server architecture. Solve problems using advanced technologies and server scaling techniques. Work to create process and procedures around technology. Automate tasks via scripting and automation tools. Manage re-occurring problems through ITIL processes. Implement and support next generation server, storage, and network hardware to match company growth. Support and maintain communication and project workflow between engineering groups and operational groups. Maintain and update documentation on all production systems. Maintain and build positive customer, partner, and peer relationships.
Army National GuardTier II Support Coordinator
Oct. 2008 - Nov. 2011Colorado National Guard Application and Software Development.
Signal Hill Network SolutionsSystems Administrator
Jan. 2008 - Jan. 2009Manages the day-to-day operations of the PCC host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. 2. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired. 3. Supervises Operations staff including hiring, training, evaluating and disciplining. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation. 4. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 5. Establishes, maintains and manages users Unix accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software. 6. Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components. 7. Ensures high availability and acceptable levels of performance of mission critical host computer resources. 8. Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse. 9. Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications. 10. Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
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