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Work Background
Application Support Analyst
PaysendApplication Support Analyst
Apr. 2024 - Mar. 2025Belgrade, Serbia| Maintaining efficiency and high definition of transaction flow by identifying errors and anomalies, and trying to resolve them by collaborating with different teams and outside entities | B2C and B2B application support |
Customer Service Specialist
PaysendCustomer Service Specialist
Aug. 2023 - Mar. 2024Belgrade, SerbiaI delivered exceptional customer service at Paysend, addressing payment inquiries, account issues, and transaction issues promptly and effectively. By adhering to SLAs and utilizing ticketing systems, I ensured a seamless customer experience.
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