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Work Background
Unite UsAssociate Director of UX Research
Nov. 2023 - May. 2025• Led efforts to build team structure, culture, and ways of working.
• Conducted rapid-cycle, mixed-methods research across product lines and teams.
• Designed and implemented research roadmaps to deliver user-centric insights to product, design, and engineering teams.
• Served as lead on research and design for our payments products.
• Stood up and trained teams on the use of analytics, team management, and design tools.
• Engaged in company wide assessment and gap analysis to identify areas of opportunity for change and improvement.
• Proven track record of gaining buy-in from executive stakeholders and cross-functional partners.
• Recruited and hired new team members.
• Partnered with, and oversaw the work of junior designers.
Unite UsLead UX Researcher
Mar. 2022 - Nov. 2023Remote• Designed and executed rapid-cycle, mixed-method research studies across multiple product lines, delivering actionable insights to inform product strategy and improve the usability of platforms connecting health and social care providers.
• Designed and launched Unite Us’ first NPS survey. Integrated findings into discovery and roadmap initiatives as well as research reports.
• Selected, launched, and built out AI enabled analytics tools - Pendo and Marvin.
• Mentored junior researchers and cross-functional partners, creating onboarding guides and training sessions to build research fluency across teams.
Unite UsSenior UX Researcher
Jun. 2021 - Mar. 2022Raleigh, North Carolina, United States• Designed and executed comprehensive user research studies to enhance Unite Us product development. • Conducted remote moderated testing, surveys, and focus groups to gather actionable insights. • Mentored junior researchers, fostering a collaborative environment for knowledge sharing. • Collaborated cross-functionally to integrate user research into the design process, improving product usability.
Single StopInterim Executive Director
Mar. 2021 - May. 2021• Managed daily operations of a multi-million dollar technology nonprofit. • Oversaw a team of 40 employees across product, technology, customer success, data, and research. • Collaborated on RFPs, grants, and fundraising efforts.
RAND CorporationContract Researcher
Jun. 2019 - May. 2025
Single StopDirector of Research and Innovation
Dec. 2018 - May. 2021• Built and scaled the UX and data functions from the ground up.
• Directed data analytics and UX functions, driving customer insights and UX improvements.
• Conducted mixed-method research that led to actionable recommendations for product development and customer satisfaction.
• Co-investigated federally funded randomized control trials to measure system effectiveness in connecting individuals to support services.
• Conducted longitudinal research to inform the migration of insights tools from Tableau to native applications.
• Partnered with insurance navigators and tax preparers to improve in-person customer experience.
Temple UniversityDirector of Research Application and Dissemination - HOPE Center for College, Community, and Justice
Feb. 2017 - Oct. 2018Raleigh-Durham, North Carolina Area/ Philadelphia, PA• Managed a team of field researchers, and led onsite observations for ethnography and case studies. • Partnered with external stakeholders to write Department of Education and National Institute of Health research grants. • Designed and implemented qualitative and mixed-method research. • Partnered with designers on prototypes and wireframes. • Authored journal articles and white papers.
Single StopAssociate Director, College Programs
Aug. 2016 - Mar. 2017Raleigh, NC• Led the design and implementation of scalable training programs for college campuses nationwide. • Conducted market and UX research.
• Developed best practices for remote consultations, enhancing training delivery across 9 states. • Managed a multi-million dollar grant, successfully doubling college partnerships in the Single Stop network.
Single StopSenior Program Officer - National College Programs
Apr. 2015 - Aug. 2016Greater New York City Area/ Raleigh, NC• Provided training and consultation to 8 colleges across 3 states, enhancing student access to vital resources. • Conducted market and UX research. • Led the transition to Single Stop Technology 2.0, ensuring effective implementation and user support. • Developed technology-driven resources from in-person tools, improving flexibility and accessibility for college staff.
Oregon State UniversityCSSA Faculty
Jan. 2013 - May. 2015Corvallis, ORAHE 510: Internship Course for Student Affairs Professionals, Winter 2013, Winter, Summer, and Fall 2014 TCE 530: Fundamentals of Counseling, Spring 2014
CSSA 505: Generalist with a lens: Thinking broadly about skill development in Higher Ed., Spring 2013
College and University Food Bank AllianceDirector and Co-Founder
Mar. 2011 - Jan. 2020• Built and scaled a digital team to deliver training and support to college campuses in the United States and Canada. • Supported the creation of over 1000 campus food pantries and food assistance programs in eight years.
• Designed a digital community of practice and learning.
• Wrote journal articles, blog posts, and book chapters to create awareness and build credibility. • Traveled nationally to speak at conferences and college campuses.
Oregon State UniversityHuman Services Resource Center Director
Jan. 2011 - May. 2015Corvallis, Oregon Area• Directed the Human Services department at Oregon State University, enhancing access and retention for over 6,000 low-income students annually. • Formed and led inter-agency teams to innovate programs, resulting in a 300% increase in annual fundraising over three years. • Managed a $450,000 budget and supervised a dedicated team of 10-15 staff, ensuring effective service delivery.
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