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Work Background
Community Broadband Action NetworkExecutive Director
May. 2024United StatesThe Community Broadband Action Network (CBAN) is a membership organization and non-profit that supports efforts to improve broadband access, adoption, and affordability. CBAN members are communities seeking better broadband and enhanced digital skills for their residents; independent, community-focused providers, broadband advocates, and solutions providers. CBAN has over 130 members in 19 states - and growing! Membership is free for communities, providers, and advocates. Associate members - solutions providers and vendors - pay a modest fee to support CBAN's activities. CBAN's 501(c)4 operates a Digital Navigator program in four rural counties in southern Iowa as part of a pilot program coordinated by the National Digital Inclusion Alliance (NDIA) and funded from Google.org. We are rapidly expanding services in the digital equity space and hope to convene several Lead For America Digital Fellows in 2023-2024.
SmartSource ConsultingOwner
Jun. 2015Des Moines, Iowa AreaThe mission of SmartSource Consulting is to provide targeted marketing and administrative support to small broadband companies in general and municipal broadband companies in particular. My scope of services include but are not limited to the following: Telecommunications and Broadband Administration
--Community Broadband Engagement and Education (aka Pre-Feasibility Studies)
--Operational review to identify cost savings and efficiencies
--Cable TV contract administration
--Retransmission Consent --Strategic Planning
--Project Management and Coordination
--New product development Marketing and Community Relations
--Marketing planning and implementation
--Event planning and implementation
--Social media implementation, monitoring, and content creation
--Customer service training for customer contact personnel
Iowa Association of Municipal UtilitiesBroadband Services Coordinator
Jul. 2011Ankeny, IAUnder contract through SmartSource Consulting, I serve as IAMU's primary liason to Iowa's municipal communications utilities and to communities considering the creation of a municipal broadband system. Services offered to these members include assistance with strategic planning, product and service development, assistance with programming contracts, development of staff training, and coordinating workshops and networking opportunities.
Eastern Kentucky UniversityMaster Instructor
Oct. 2010 - Mar. 2013I served as an instructor for the course AWR-209: Dealing With The Media for Rural First Responders. This was an occasional, contract position administered by Eastern Kentucky University on behalf of the Rural Domestic Preparedness Consortium and the Department of Homeland Security
Spencer Municipal UtilitiesResource Conservation Coordinator
Jan. 2010 - Jun. 2011As Resource Conservation Coordinator, I administered all aspects of SMU's energy efficiency and water conservation programs. Day-to-day administration of the program includes communicating with customers on energy concerns, processing requests for incentives, and conducting home energy audits. Home energy audits include in-home testing utilizing blower door testing and thermography, and the creation of custom audit reports for customers with recommendations on energy and water savings measures. In addition to daily administration of the program, I am also in charge of setting the direction for our utility's resource conservation policies. This includes continual assessment of the programs efficacy and initiating new efforts to educate customers about the importance of energy and water conservation. In 2010, I led efforts for the community's successful application for an Energy Efficiency Community Block Grant on behalf of the City of Spencer, Spencer Municipal Utilities, and several non-profit organizations. The nearly $250,000 in federal funding (through the American Recovery and Reinvestment Act) was used for energy efficiency upgrades that will save nearly 300,000 kilowatt-hours of energy annually. I also led successful efforts for Spencer Municipal Utilities to receive grants for two projects aimed at customer education. A Iowa Power Fund Community Grant of approximately $26,000 is currently funding the Spencer Energy Efficiency Initiative, which includes various educational events and workshops for residential and commercial customers. We also received a grant of approximately $7,000 from the American Public Power Association for the SMU Neg-A-Watt Challenge. During this innovative customer contest, scheduled to begin in August 2011, five Spencer households will try to reduce their energy usage by the greatest percentage through behavioral changes and energy efficiency improvements to their homes.
Spencer Municipal UtilitiesMarketing and Community Relations Director
Aug. 1998 - Dec. 2009Although my job title during this time at SMU was Marketing and Community Relations, I was also intimately involved with several other aspects of utility operations and leadership. My primary job function was to administer all marketing and public relations programs for Spencer Municipal Utilities. I designed marketing programs to promote products and services, and worked with customer service and sales employees to ensure that we met or exceeded sales goals. I served as our company's primary spokesperson in the community through the mass media and personal presentations. I also hosted a weekly community affairs talk show, "Talk Of The Town", on the local public access channel. My supervisory duties included management of the video services department, which operates three local cable channels. I supervised two full-time and four part-time employees. I was also part of the leadership team for SMU's telecommunications utility. When I joined SMU in 1998, I became involved in the planning and implementation of the utility, approved by Spencer voters in 1997. As part of the leadership team for that project, I developed the business plans for the cable TV, telephone, and high-speed data services that the new utility would offer. I worked closely with technical staff on the launch of those new services throughout 2000, 2001, and 2002. My ongoing engagement with the telecommunications utility included administration of all cable TV network contracts and negotiation of new agreements. I also led visioning efforts of the utility's "digital roadmap", a plan to maximize system bandwidth to allow deployment of advanced services such as high definition and digital video and enhanced broadband data service. The third leg of my diverse duties during this period of time was as administrator for our energy efficiency and water conservation programs. It is those duties that became the basis for my new position as Resource Conservation Coordinator in January 2010.
KICD RadioNews and Public Affairs Director
Apr. 1992 - Dec. 1997I was responsible for organizing and staffing the news department for a landmark radio group. I wrote, produced, and anchored morning and midday newscasts, served as primary field reporter, and anchored special news coverage.
KXIC RadioOperations Manager
Mar. 1990 - Apr. 1992Supervised staff and operations of a news-intensive radio station. Wrote, produced, and anchored afternoon newscasts.
Music Man ProductionsOwner
Sep. 1988Ankeny, IowaMusic Man Productions is dedicated to providing music, entertainment, and hosting services for events ranging from wedding receptions to corporate outings. I put my experience to work for guests by playing music, serving as emcee, providing multimedia presentations, and assisting with event planning. I have two partners, Ron Moss and Michael Dodson. Together be provide Emcee and DJ services across Iowa. I also provide professional voice services for video projects, radio commercials, voice mail systems, and other uses. Call for a demo!
KKRQ RadioAnnouncer
Aug. 1988 - Apr. 1990Evening host for top-rated Oldies radio station.
KHAK RadioAnnouncer
Jan. 1988 - Dec. 1989I was a part-time DJ and announcer, primarily on weekends.
KRUIProgram Director
Jan. 1985 - Dec. 1986I served as Program Director at this college radio station for one year. Although there was a small stipend for this position, it was essentially a full-time volunteer position. I coordinated a volunteer air staff of over 50 college students. One of the accomplishments during my tenure was continuing 24-7 operations during the summer months and interims between semesters when traditionally the station would go silent.
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