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Work Background
MastercardNetwork Operations Analyst II
Mar. 2020O'Fallon, Missouri, United States
MTM, Inc.Service Desk Analyst
Aug. 2019 - Dec. 2019Lake Saint Louis, Missouri• Monitor the Service Desk hotline, email, walk-ins, and ticketing system.
• Provision accounts for internal & external customers with Salesforce, Online Access, Active Directory, AS400, Reveal & several other applications.
• Proficient in using ServiceNow Ticketing system.
• Experience working in multiple environments: Citrix Cloud, Dell WYSE, Windows.
• Install/Uninstall Software to Laptops for customers using SCCM within Active Directory.
• Follow proper procedures and documentation in incidents and request fulfillment.
• Provision Physical Badges for new hires, broken, & lost badge requests.
• Outlook Administrator responsible for adding or removing members to email burst.
Retail Technology GroupHelpdesk Analyst
Feb. 2018 - Sep. 2019Fenton, Missouri-Expanded my Knowledge of Aloha & other affiliated products. -Help mentor new hires. -Troubleshoot Hard/SoftWare, Network configurations, Polling issues, IP Printers, Router's, Switches, Firewalls, Servers. -Provide Technical support via phone with Technicians nationwide with installing POS Terminals, Office printers, Firewalls, Kitchen Controllers, Receipt printers & make configuration changes to Aloha for equipment to function properly. -Proficient with NCR Command Center which is a remote monitoring software and diagnostic tool. -Experienced using Netsuite which is our Ticket Management system. -Support inbound calls from 11 concepts that use "Table Service" Software that runs on Aloha. -Use Active Directory to provide password resets.
Sunrise Telecom IncCable Technician
Oct. 2017 - Mar. 2018Maryland Heights, MissouriInstalled Phone, Cable & Internet for Residential customers of Charter Spectrum.
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