MTM, Inc.Service Desk Analyst
Aug. 2019 - Dec. 2019Lake Saint Louis, Missouri• Monitor the Service Desk hotline, email, walk-ins, and ticketing system.
• Provision accounts for internal & external customers with Salesforce, Online Access, Active Directory, AS400, Reveal & several other applications.
• Proficient in using ServiceNow Ticketing system.
• Experience working in multiple environments: Citrix Cloud, Dell WYSE, Windows.
• Install/Uninstall Software to Laptops for customers using SCCM within Active Directory.
• Follow proper procedures and documentation in incidents and request fulfillment.
• Provision Physical Badges for new hires, broken, & lost badge requests.
• Outlook Administrator responsible for adding or removing members to email burst.