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GartnerSr Director, Operations & Change Management
Dec. 2022 - Jul. 2024
Ball CorporationOrganizational Change Management Leader
May. 2021 - Oct. 2022Westminster, Colorado, United States
Point BOrganizational Change Manager
Nov. 2018 - May. 2021Greater Denver AreaAs the change management lead for eight workstreams under her client's Finance Transformation program, Heather is managing the development and execution of global change strategies.
Upland KapostPrincipal Consultant, Strategy and Change Enablement
Dec. 2017 - Nov. 2018Heather is providing her consulting expertise to support Kapost's clients as they embark on the implementation of a new, disruptive technology that is transforming the marketing landscape. Heather delivers consulting engagements focused on building operational strategy and advising on change management requirements.
UnisysChange Management Manager
Oct. 2016 - Dec. 2017Greater Denver AreaHeather Gossard Russell has 20 years of solid experience with transformational change, training, and organizational design supporting technology implementations. She is a seasoned expert in collaborating with clients in helping them identify and achieve adoption goals for a wide range of transformational change initiatives including ERP, service desk, and data consolidation impact. Heather’s client base includes commercial for Fortune 100 and 500 clients, as well as public sector and higher education. Prosci-certified, Heather always works closely with the stakeholder community to identify gaps in change impact and how to address engagement using communication and training work streams, as well as social media and change agent networks. In this role, Heather is also a key contributor in pre-sales activities—writing proposal responses and representing the Unisys OCM workstream in client-facing sales activities.
Unisys, Unified Social BusinessDirector, Social Business Strategy
Jun. 2014 - Oct. 2016As Director of Social Strategy for Unisys’ Unified Social Business practice, I am responsible for ensuring our customers achieve significant business value through adoption and engagement of their social tools. I work with C-level sponsors to create an effective social strategy, and manage a blended client and consulting resource team to implement and execute on that strategy—driving the change that transforms the way our clients get work done.
Unisys, Unified Social BusinessSenior Social Strategist
Feb. 2014 - Jun. 2014
NewsGator TechnologiesSocial Business Strategist
Apr. 2011 - Nov. 2013Denver, COAs part of a two-person team, Heather co-developed and co-delivered Social Business Strategy services to NewsGator’s Fortune 1000 clients. Heather’s depth of knowledge around social adoption best practices, coupled with her creative energy and passion, gained her a reputation for being able to positively engage her client’s workforce to realize the value in their social business deployments.
United States Air ForceIndependent consultant for SAF/FM
Jun. 2008 - Jul. 2011Heather provided the FM community with insight into how to use technology to capitalize on collaboration and social learning.
Capital City TechnologiesChange Management Manager
Apr. 2007 - Feb. 2008Providing Change Management services for an implementation for the Department of Defense.
The School District of Palm Beach CountyChange Management Consultant
Mar. 2005 - Mar. 2007For 23 months, Heather managed the client and consultant Change Management efforts for a Financials and HCM PeopleSoft implementation, including business process analysis and redesign, leadership alignment and participation, risk assessment, communication planning and execution, and end-user training development and delivery for Financials and HCM. This management effort included planning, development and delivery of classroom and online end-user training for over 1,000 end users with over 20 individual courses. Development and delivery included the following PeopleSoft modules: GL, AP, AR, Projects, ePro and Inventory, as well as Recruiting, HR, Benefits, Time and Labor, Payroll, and Portal.
San Diego City SchoolsChange Management Consultant
Dec. 2002 - Oct. 2004Heather was the Change Management manager for the implementation of PeopleSoft HCM v8.8 and Financials v8.4 as part of a District Wide Applications implementation program. Heather managed all aspects of the Change Management program including the client change management team, communication planning and execution via multiple communication channels, and training planning, development, delivery and tracking for over 6,000 end users who needed to be trained prior to go-live. Training development and delivery included the following modules: GL, AP, AR, Procurement, Inventory and Expenses, as well as HR, Benefits, Time and Labor, Payroll, HR Self-Service, and Portal.
Empower SolutionsManager
Jan. 2001 - Dec. 2004
LearnShare, LLCEditor
Jan. 1998 - Dec. 2001
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