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Work Background
PolicyCoOperations Manager
Dec. 2021Spearheaded client onboarding, ensuring a seamless transition into the platform and increasing user adoption.
Maintained regulatory frameworks within the platform, ensuring 100% accuracy and compliance.
Led data migration projects, ensuring integrity and efficiency in transitioning client policies and procedures.
Provided exceptional customer support, troubleshooting issues and enhancing user experience.
Managed compliance analysts and data entry contractors, improving workflow efficiency.
Conducted QA test
NexRep, LLCQuality Specialist
Apr. 2020 - Dec. 2021In this role, my main objective is to encourage performance improvements and report trends on contractor performance. I share data weekly with the leadership team for weekly and quarterly business reviews. I analyze trends to identify issues and report these findings to leadership as well as the client.
Key Projects o Weekly Scorecard Spreadsheet - Using Functions, Formulas, Conditional Formatting, Vlookups, and Macros I created a spreadsheet that would reduce the time it takes for all specialists to input data. Set a tab to compile all data within the spreadsheet to easily pinpoint qualitative data trends. Created a graph visualization to identify quantitative data trends.
o Started a daily poll using Outlook to send to agents to gather insights on what their strengths and weaknesses are within the company knowledgebase. I report my findings to leadership to help improve our onboarding program and assist the resource specialist in agent coaching.
Cal-Maine Foods, Inc.Compliance Manager
Jul. 2015 - May. 2019Edwards, MississippiLead for the Food Safety, Employee Safety, and Feed Animal Food Safety Programs. Responsibilities included: 1. Regulatory Compliance – Maintain licenses, health cards, and follow safety standards.
2. Food Safety Management – Implement HACCP-based preventive measures.
3. Training & Hygiene – Ensure staff are trained in food handling and sanitation.
4. Raw Material & Supplier Checks – Inspect and verify supplier quality.
5. Production & Storage Monitoring – Oversee processing, sanitation, and safe storage.
6. Packaging & Labeling – Ensure accuracy, safety, and regulatory compliance.
7. Audits & Documentation – Maintain inspection logs and support external audits.
8. Complaint & Risk Management – Handle food safety issues, recalls, and hazard control. Additional Responsibilities • Pest Control Management – Prevent contamination through effective measures.
• Crisis & Recall Management – Develop action plans for non-compliance and safety concerns.
• Food Animal Feed Safety
• Feed Mill Safety
• Employee Safety
• Maintenance Shop Safety Key Accomplishments: o Reduced the number of internal audit deviations within my first year and consistently kept numbers low. o Maintained a 100% external audit score for three consecutive years.
Mississippi State UniversityResearch Technician & Teaching Assistant - Microbiology Research
Jan. 2007 - Jul. 2015Mississippi State, MSAs a Research Technician, I would design research protocols for the Principal Investigator (PI). I would then use the research protocol to conduct microbiology experiments. Data would then be compiled, analyzed for any outliers, and the findings reported back to the PI.
Key Accomplishments: o Presented a scientific poster on a research project that I brought to the PI as an area of interest. Salmonella enterica in Retail Poultry Products: Prevalence and Antibiotic Resistance of Isolated Serotypes. o Second author on 2 scientific article publications.
Mississippi State UniversityStudent Worker
Sep. 2006 - Dec. 2007Mississippi State, MSI assisted the research technician, gaining insight into the workings of a research laboratory and becoming proficient in general laboratory protocols and the operation of specialized lab equipment.
Maxxim MedicalQuality Control/Regulatory Affairs Coordinator
Jan. 2003 - Apr. 2004Columbus, MSContacted vendors to request credits on rejected raw materials, and issued noncompliance reports. Investigated and responded to complaints from customers (Pilgrim/Smart Solve Used). Tracked, revised, and distributed controlled documents and raw material specifications. Inspected in-process materials in cutting department and products shipping to customers. Kept log of all products manufactured on a daily basis. Conducted product testing: tensile strength, absorbency, thickness test, & leak test. Internal Audits: ensure that work instructions were being followed per ISO 9001/FDA standards.
Maxxim MedicalImport Export Coordinator, Local and Misc. Purchasing
Aug. 2001 - Dec. 2002Columbus, MsScheduled shipments to Dominican Republic from various locations in America, Mexico, and China.
Tracked shipments coming from the DR, dealt with customs issues, and updated customs forms.
Ordered office supplies, cleaning supplies, maintenance parts, and services for Columbus plant and DR Plant.
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