I am an experienced and dependable Resource Specialist with a strong background in call center operations and agent support. With a keen eye for performance metrics and a passion for empowering others. I play a pivotal roles in driving service excellence and team success. I am also known for my coaching ability, offering thoughtful, constructive feedback to agents based on quality reviews and performance trends.More...
Tanya Foss
CSR@NexRep, LLC
Verified
Tanya Foss is a dynamic Customer Service Representative at NexRep, LLC, where she has excelled in enhancing customer satisfaction and streamlining communication processes. With over five years of experience in the customer service industry, Tanya is renowned for her empathetic approach and ability to resolve complex issues efficiently. Her commitment to excellence has contributed to a 20% increase in customer retention rates over the past year. Outside of her professional role, Tanya is passionate about community service and regularly volunteers at local non-profit organizations.More...
Amanda Ates
Compliance and Training Professional
Verified
Amanda Ates is a seasoned Compliance and Training Professional with a proven track record implementing effective compliance programs and developing/implementing training modules. Her experience includes Food Safety Compliance, inforcing Biosecurity protocols, and basic Employee Safety. She helps promote adherence to regulatory standards and ethical business practices. She possesses exceptional leadership skills, with a knack for fostering a culture of continuous learning and improvement. Amanda's ability to simplify complex compliance issues and facilitate comprehensive training sessions has been instrumental in driving operational efficiency, minimizing risks, and enhancing overall business performance.
Additionally, Amanda is highly organized and provides quality work. She can help in other duties such as document creation, data entry, training material creation, and more!More...
Hoko Le
Web Developer Intern@A Free Bird
Verified
As Hoko Le, a Web Developer Intern at A Free Bird, I have successfully contributed to the development and maintenance of the company's website, implementing new features and improving user interface for better user experience. I have also demonstrated proficiency in various programming languages like JavaScript, HTML, and CSS. Additionally, I have participated in team projects, showcasing my ability to work effectively in a team and my problem-solving skills. I have also gained valuable experience in web development and design, enhancing my technical skills and understanding of the field.More...