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Work Background
DgphotographyPhotographer
Jan. 2021Indiana, United StatesDanielle-g.com Creative, high-energy photographer producing premium-quality photos in and outside of studio settings. Dedicated to creating memories that last a lifetime while driving sales and studio profits. Manage all facets of photoshoots including scheduling, designing sets, shooting, photo editing, collaborating with clients, and closing add-on sales. Strong digital/technical skills; use Adobe Photoshop Lightroom CC daily.
CompareNetworks, Inc.Manager, Customer Success (imsmart Team)
Mar. 2020 - Sep. 2023Fort Wayne, Indiana, United StatesImplementations
Account Management Customer Success Onboarding •Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
•Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
•Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
•Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
•Maintain existing customer success metrics and data as directed
•Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
•Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
•Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. Additional duties: •CMS Maintenance •CMS Training with clients •Maintain CRM •Maintain scheduling for clients & team •Software testing & troubleshooting (Jira)
•Owner of Zendesk, troubleshooting, and resolving issues in a timely manner.
TockAccount Manager
Aug. 2019 - Dec. 2020Chicago, IllinoisManage the new customer implementation and onboarding process from start to finish
Configure software templates, host orientation meetings, ensure customer sites are effective, and train all end-users for customer sign-off and go-live
Manage the handover process from implementation to customer support
Monitor customer success; identify any at-risk customers and triage to find a resolution
Collect customer feedback, feature requests, and share findings across Tock product and engineering teams
Organize, investigate, and resolve issues in a timely and effective manner
Conduct periodic client satisfaction follow-ups
Oversee and coordinate escalation and incident management
Manage subscriptions and resolve any invoicing questions
Oversee and coordinates SLA requirements
OpenTableOnboarding Support & Implementation Specialist - Contract Position
Aug. 2018 - Aug. 2019Greater Chicago Area• Proactively contact our restaurants and guide them through the onboarding process
• Work with our restaurant partners to configure the system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use our product to optimize their operations
• Provide administrative and coordinator functions related to Global On-Boarding program including: scheduling training activities, content collection, and software implementations
• Work with internal stakeholders to help develop and refine the On-Boarding program
• Effectively manage a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community
• Software Implementation, Saas
DUMONT AVIATION GROUP, IncCorporate Lead Cabin Attendant
Jun. 2016 - Jun. 2018New Castle, DelawareDumontde.com Part 91/135 Demonstrate capability to work with executive level personnel, exercise discretion, maintain confidentiality. Responsible for all aspects of cabin management to ensure the very best in safety and service to owners, guests and charter customers. Day to day duties and procedures: •In office administration duties when on the ground.
•Aircraft standardization/ Outfitting of all new aircrafts.
•Scheduling for full-time & contract attendants.
•Hiring for last minute contract attendants.
•Managing catering and provisioning for corporate flights.
•Purchased and maintained inventory for the aircraft and hanger.
•Coordinate service arrangements, including: hotel, food and transportation for clientele.
•Daily pre-flight and end of flight check lists.
• Recruiting, training & hiring of new cabin attendants and contracts attendants.
XTRA AirwaysFlight Attendant
Jun. 2015 - Dec. 2016Cleveland/Akron, Ohio AreaPart 121/135
Familiarization with multiple company aircrafts including location and proper use of all onboard emergency equipment, preparation to perform first aid/CPR as required, and readiness to lead in emergency situations under direction of the aircraft captain. Enhance the customer experience through inflight service while maintaining cabin safety and security; attending to routine passenger comfort needs and ensuring cabin security after deplaning or crew change. Maintenance of company records and reporting flight irregularities including cabin disturbances or threats to flight safety and security. Mentoring new-hire flight attendants, helping them to develop customer service skills and perfecting cabin-security techniques
Contract Flight AttendantCorporate Contract Cabin Attendant
Jan. 2015 - Dec. 2023Fort Wayne, Indiana, United StatesAircraft Experience : Boeing 737
Bombardier Global 6000/5000
Gulfstream 400/450/550/650
Embraer Legacy 600
Bombardier Challenger 850/604/601
Dassault Falcon 900/2000/50 •
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