DellSenior Customer Experience Consultant
Jan. 2011 - Dec. 2017Round Rock, TXLead Business Intelligence / CX consultant from industry award winning team, responsible for strategic insights driving customer-focused growth strategies with proven ROI analytics in B2B and B2C; Voice of the Customer, Employee Engagement, customer journey mapping, customer lifetime value. #BI #CX #ROI #NPS #EnterpriseIntelligence