Computers UnlimitedDevelopment and Techinical Support Manager
Mar. 2007 - Jul. 2008Product development manager. Manager of technical systems. Implementor for new customer. Product trainer for technical support staff and customers. Copywriter of e-newsletter articles and training materials. Contributor to the development of white papers, blogs, virtual trade shows, and social networking sites. Key achievements include: transforming the Audiology Department into a profitable function; facilitating goal attainment for staff by fine-tuning procedures and structures; meeting new product version development timeline goals; product launch to 100% customer base; improving customer retention through improved customer service; achieving efficiency gains; slashing operating costs. In this position I maintained all the usual management responsibilities including budget maintenance, staff management, customer communication, handling support escalations, product planning, etc. In this position I set new standards for customer training and support documentation . We also held an intensive two day customer training conference, for which I oversaw schedule planning, materials production, presentation and follow up.