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Work Background
E-SmithsOwner
Jan. 2017Served in multiple roles, executing a wide-range of activities involving web design, graphic design, and computer, networking, and technical consulting.
Marketing summary includes Web Development & Graphic Design; Online and Inbound Marketing planning and implementation
Technical summary includes: maintenance and troubleshooting of PC/Mac hardware, including dialup, DSL, and LAN/WAN; platforms (Windows 3.x and higher; Macintosh 7.x and higher, Unix/Linux, Geos); databases (Microsoft Access, SQL/MySQL); Internet (Troubleshooting and Support of end-user systems).
Montana SilversmithsManager of e-Commerce and Retail Sales
Feb. 2011 - Sep. 2017Billings, Montana AreaOwner of MT Silversmith's B2B and consumer e-commerce experiences, growing the business and establishing control-related standards and procedures. Managing multiple websites, social media profiles and digital assets, as well as overseeing retail outlet management to serve as the steward for the contract which defines the user experience and the expectation for the consumer, as well as actively supporting marketing operations, merchandising, inventory planning, order fulfillment, customer service and technology.
Computers UnlimitedMarketing
Jul. 2008 - Feb. 2011Demonstrating the ability to adapt to new challenges and take on increasingly responsible roles, I moved up the ranks of this organization from Manager, Internet Montana (2000 – 2007), to Manager, Development & Support - Audiology Department (2007 – 2008), and ultimately Marketing Specialist (2008 – Present). Producer of short promotional flash/video presentations. Copywriter of e-newsletter articles, product literature, buyers’ guides, and marketing-related documents. Contributor to the development of white papers, blogs, webinars, and social networking sites. Contributing organizer of annual product/customer conference. Key achievements include: increasing niche market penetration and visibility and introducing new marketing practices with measurable results.
Computers UnlimitedDevelopment and Techinical Support Manager
Mar. 2007 - Jul. 2008Product development manager. Manager of technical systems. Implementor for new customer. Product trainer for technical support staff and customers. Copywriter of e-newsletter articles and training materials. Contributor to the development of white papers, blogs, virtual trade shows, and social networking sites. Key achievements include: transforming the Audiology Department into a profitable function; facilitating goal attainment for staff by fine-tuning procedures and structures; meeting new product version development timeline goals; product launch to 100% customer base; improving customer retention through improved customer service; achieving efficiency gains; slashing operating costs. In this position I maintained all the usual management responsibilities including budget maintenance, staff management, customer communication, handling support escalations, product planning, etc. In this position I set new standards for customer training and support documentation . We also held an intensive two day customer training conference, for which I oversaw schedule planning, materials production, presentation and follow up.
Computers UnlimitedManager
Aug. 2000 - Mar. 2007Copywriter of white papers, employee and customer training materials, product literature and marketing-related documents. Designer and developer of company website and online marketing resources. Design and development manager for helpdesk management software. Key achievements include: guiding the Internet Montana Department up from severely chronic customer loss into exponential growth; facilitating goal attainment for staff by fine-tuning procedures and structures; improving customer retention through competitive analysis; increasing niche market penetration and visibility; introducing new services and increasing revenue; catapulting sales; achieving efficiency gains; slashing operating costs; and boosting employee morale and retention.
Barnes & NobleDepartment Manager
Nov. 1998 - Aug. 2000Provided leadership and guidance to team members in a retail environment, with oversight of scheduling, conflict resolution, program development, and budgeting. Additional similar roles included Store Manager with The Learning Source and Store Manager with Waldenbooks.
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