VMwareCreative Director and Lead Strategist
Apr. 2021 - Jan. 2024United States, Austin• Lead the transformation to a SaaS model at VMware, enhancing customer engagement through strategic lifecycle marketing and content development which improved customer acquisition (18%), retention (12%), and expansion (32%).
• Constructed data-driven Keynote presentations that distill complex strategies into clear, actionable insights for audiences ranging from internal cross-channel stakeholders to executive leadership, covering go-to-market strategies, business development, campaign performance, and content planning.
• Designed and executed user experience strategies for VMware’s online store, targeting UX improvements and growth marketing initiatives, resulting in a 23% increase in user engagement.
• Developed content that integrated digital and multi-channel nurture programs for clients on VMware on AWS Cloud services aimed at key performance indicators, collaborating with both internal teams and external agencies to implement creative strategies and briefs.
• Achieved a 58% increase in product consumption by innovating trigger-based strategies across various channels,
enhancing messaging and personalization to effectively draw customers into experiencing product value.
• Enhanced customer experience tools and processes, leading to a 30% increase in asset engagement; consistently delivered performance above industry benchmarks in all social media campaigns.
• Successfully led account-based marketing programs that exceeded expectations, increasing lead generation by 8-15% through targeted and strategic campaign planning and content development