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Work Background
PANDA - Perinatal Anxiety & Depression AustraliaPeople and Culture Manager
Feb. 2024Australia
Cooke & Dowsett Plumbing GroupPeople, Culture and Marketing Manager
May. 2023 - Feb. 2024Keilor, Victoria, AustraliaReporting to the Directors, this role is responsible for creating and implementing marketing strategies aligning with the company’s values whilst ensuring the CDPG’s people and culture remains at the forefront of everything we do. This role oversees the development of marketing campaigns, manages the company branding, and works closely with the team to build a positive and engaging team culture. Working closely with CDPG’s Leadership Team, this “hands on” role will effectively build the people and culture capability of the organisation; lead and manage an effective human resources function to support management of the employee lifecycle; and contribute to broader organisational and strategic management as part of the CDPG Leadership Team. The position has a key role as ambassador for organisational culture and values, ensuring they are visible, embedded and upheld.
Kirsty Milligan - StylistKeynote Speaker / Personal Stylist / Personal Brand Stylist / Facilitator / Author
Jan. 2014 - May. 2023Melbourne, AustraliaKirsty provides holistic and dynamic solutions to your image and wardrobe issues through one-on-one personal stylist services, workshops, speaking events and fashion editorial content.
'My clients are business men and women who understand that success has a visual image that is congruent with their business service offerings. They are busy and successful in both their personal and professional lives. They're just too busy to go shopping all weekend.' Services include:
- Personal Styling - Corporate or Business Image Consulting
- Workshops
- Speaking Events If you would like to make the most out of your first impressions and understand how your clothes impact your success, call me for a Corporate Style Consultation. If you have a wardrobe full of clothes, but nothing to wear; if you feel like you're spending too much on clothes that you wear only once; or you have clothes in your wardrobe with the tags still on them, I can help you save time and money, whilst creating a wardrobe you look and feel fabulous in.
Queensland RailBusiness Support Manager
May. 2011 - Jan. 2013Brisbane, AustraliaBusiness Support Manager
•Lead administration and business management processes and practices, advise the Executive Leadership Team representative on issues impacting the administration, governance, reporting, project and business performance of the Function.
•Lead, develop and coach a high performing administration team to provide high quality, value-adding administration and business information, advice and support. •Lead and manage all administration and business performance, safety, project and communications responsibilities for the Function, in relation to business services including:- oImplementing and maintaining effective administrative performance; oProvide on-going management for the monitoring of Key Performance Indicators; oLead the planning for the integration of systems, processes and procedures that will support the administration outcomes of the division; oEnsure management of the risk database, and that exposures are well managed and considered when making key business decisions; o Manage the provision of high quality administration and business processes, systems and guidelines in a timely manner; •Provide business process design/redesign as well as communication strategies and change management plans and advice. •Lead the Business Support Team in line with the Queensland Rail values and performance management process ensuring people engagement, retention and ongoing development;
•Provide audit/advice on proposed and ongoing projects including auditing project performance against the agreed project management framework and maintaining the project methodology employed by the function. •Monitor and maintain the Function's resource planning in alignment with Operational Planning and Forecasting. •Lead and maintain all Functional reporting requirements.
•Produce complex and detailed documentation in support of assigned work and organise/facilitate high level meetings to gather information, inform intentions, negotiate and affect outcomes.
The System Works Group (TSWG)Service Delivery Manager
Feb. 2011 - Jan. 2012The purpose of this position is to develop, lead and motivate a team of Service Delivery professionals to deliver excellent technical and non-technical first line support with outstanding customer service to The System Works Group (TSWG) clients to meet and/or exceed Service Level Agreements.
This position requires the employee to have a professional manner and excellent communication skills. The position includes substantially contributing to the achievement of a successful business including:
· Setting priorities and responding within agreed SLA’s and OLA’s.
· Working within and contributing to a team environment by working closely with other personnel and clients to implement and complete projects and tasks.
· Develop a performance measurement framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
· Manage Service Delivery resources for optimal performance. This will consist of resource management for incoming customer inquiries, projects and administrative work.
Datacom Systems QueenslandBusiness Support Manager
May. 2010 - Dec. 2010Primary Duties and Responsibilities •Manage multiple business areas including Administration, Reception, Sales Support, Events and Marketing, and Warehouse to deliver the timely and cost effective operation of Datacom Systems business support services across Queensland; •Lead the delivery of multiple business unit initiatives to create and deliver the target customer experience;
•Business Unit safety and risk audits;
•Develop and maintain a company strategy on safety and risk whilst implementing a change in culture to engage greater emphasis on safety responsibilities;
•Managing the changes associated with key projects as initiated through the Business Unit Strategy Plan;
•Manage quality assurance;
•Lead and manage corporate social responsibility initiatives;
•Manage Datacom Systems E-commerce capabilities, ensuring customer confidence, employee engagement and technical escalations operate to support the business unit growth and strategy goals;
•Lead the planning, implementation and management of all ISO accreditations; •Lead the Business Support Teams in line with the Datacom values and performance management process ensuring people engagement, retention and ongoing development;
•Talent management, setting KPI’s mapped to annual scorecards with bonus components;
•Skillport Management including the review and implementation of relevant training packages and courses, including cross training, internal and external options;
•Develop and maintain effective partnerships with external suppliers and internal relationships;
•Provision of strategic advice to the Director in order to support operational direction and decisions;
•Budget management;
•Board Report for Support, OH&S, ISO, Warehouse, Administration & Projects;
•Active member of the company’s executive management team.
Bupa AustraliaDocument and Mail Services Operations Manager
Nov. 2009 - May. 2010•Manage 5 Team Leaders to deliver the timely and cost effective operation of Bupa Australia’s mail delivery services across Australia, including the specialised sorting, scanning, distribution and archiving of customer communications.
•Manage Bupa Australia’s reception, console/switchboard, and mailroom services across Australia, including the management of inbound customer communications through workflow;
•Manage Bupa Australia’s archival document solutions of customer inbound communications;
•Lead the delivery of document and mail service initiatives to create and deliver the target customer experience;
•Lead the Document and Mail Services Team in line with the Bupa Australia values and performance management process ensuring people engagement, retention and ongoing development;
•Develop and maintain effective partnerships with external suppliers and any other outsourcing relationships;
•Compliance with all relevant legislation and Bupa Australia policies and processes to ensure that decisions are made in a way that manages risk to Bupa Australia business;
•Other responsibilities as directed by the Document & Mail Services Manager. Manage the implementation and delivery of Information Technology related services to a diverse clientele;
•Provision of strategic advice to senior management in order to support operational direction and decisions;
•Budget management;
•Effective alignment of initiatives and procedures with CVP and Brand Strategy;
•Managing the changes associated with key projects directed by the Document and Mail Services Manager
Cymax Pty LtdOperations and Support Centre Manager
Dec. 2007 - Nov. 2009•Manage the implementation and delivery of Information Technology related services to a diverse clientele;
•Provision of strategic advice to senior management in order to support operational direction and decisions;
•Customise managed services contracts to suit client requirements;
•Mentor and lead a team of technicians, engineers, salesmen and project managers to achieve agreed KPI’s and enhance operational performance;
•Oversee the development and implementation of organisational policies, procedures and systems and develop agreed KPI’s as part of a robust performance and review system;
•Oversee the performance of staff, manage resources - human/equipment/financial and ensure project and program deliverables are realised;
•Oversee the development, implementation and review of annual work programs, action plans, and special projects;
•Manage and monitor the annual budget for all programs and projects including expenditure reporting and cash flow allocation;
•Establish and maintain effective liaison, consultation and negotiations with other agencies and key stakeholder organisations;
•Develop, implement and deliver staff training programs on relevant aspects of organisational business;
•Prepare complex correspondence and reports on a daily basis;
•Provision of specialist policy, procedural and legislative advice associated with the delivery of services;
•Prepare briefings to senior management through formal representations and presentations and written submissions; and
•Contribute positively within a team environment.
JDA (John Davidson & Associates Pty Ltd)Executive Assistant to CEO
Jan. 2007 - Dec. 2008
Queensland Liberal PartyExecutive Assistant to State Director
Jan. 2006 - Dec. 2006
GMA Music AustraliaBusiness Development and Admissions Manager
Jan. 2004 - Dec. 2006•Manage and oversee the operational performance of three music schools encompassing some 30 teachers and 1000 students;
•Provision of strategic advice to senior management in order to support operational direction and decisions;
•Oversee the development and implementation of organisational policies, procedures and systems and develop agreed KPI’s as part of a robust performance and review system;
•Oversee the performance of staff, manage resources - human/equipment/financial and ensure project and program deliverables are realised;
•Implement innovative sales and marketing practices and initiatives to enhance productivity and increase student numbers;
•Develop relationships with major stakeholders with the view of creating long term business arrangements;
•Represent the organisation in high profile meetings and conferences with the view to networking and promoting our products and services; •Set sales and advertising targets with management team and take responsibility for achieving same;
•Implement effective recruitment processes to identify and employ quality staff;
•Utilise contemporary human resource management principles in supervising and overseeing staff operations, in monitoring staff performance and identifying training and development needs; •Developed and implemented a regional growth plan for sales and distribution opportunities.
Warner Village Theme ParksAttractions Supervisor
Jan. 1994 - Dec. 2004•Manage and oversee a department of up to 100 staff members operating on a 7 day rotating roster – scheduling staff activities as required to facilitate the effective delivery of services to clients;
•Provision of specialised advice to senior management regarding operational initiatives and outcomes as required; •Develop and implement systems, protocols and policies in order to vastly improve client relationships and service provision;
•Develop and foster key relationships with staff, clients and key stakeholders;
•Provide support, training and mentoring to other staff as required;
•Monitor and maintain adherence to health care related legislation including Workplace Health and Safety Act and its related policies and practices;
•Provision of quality service to clients at all times;
•Manage and monitor the annual budget ensuring budgetary expenditure is maintained within organizational requirements.
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