Monica Piccinna

Events manager @Serrambi Resort

CopywritingHelp Desk SupportCustomer ServiceExecutive AssistantCustomer Success ManagerOffice AssistantAssistantTranslatorChat SupportPersonal AssistantOffice AdministratorProject CoordinatorAdministrative AssistantLive ChatCall CenterSales RepresentativeBusiness Owner

As the Events Manager at Serrambi Resort, I have successfully organized and executed numerous high-profile events, ensuring smooth operations and client satisfaction. I have demonstrated exceptional leadership by managing a team of event planners and coordinators, and have consistently met and exceeded targets. My creative vision and meticulous attention to detail have led to innovative event concepts that have significantly enhanced the resort's reputation. I have also established strong relationships with vendors and clients, contributing to a significant increase in repeat business. I also work as a spa manager, reservas actions manager, and horse ranch manager and worked for Google as a rater.

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Work Background

Events Manager

Serrambi ResortEvents Manager

Jan. 2018 - Nov. 2024Brazil, Ipojuca• Planning, organizing and executing social and corporate events, ensuring excellence in customer experience and alignment with resort standards. • Management of multidisciplinary teams, from initial customer service to the completion of events. • Development of strategies to increase the profitability of the events sector, including personalized packages and local partnerships. • Logistics coordination, including reservations, schedules and supplier management. • Promotion of the Serrambi Resort brand at fairs, workshops, and other external events, both national and international.

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