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Work Background
Houghton Mifflin HarcourtTechnical Product Owner
Jun. 2024Portland, Oregon, United States- Managed a state assessment application utilized by multiple states for standardized testing, ensuring it met educational and regulatory requirements.
- Oversaw the technical schedule, coordinating tasks and deliverables to align with client deadlines and project milestones.
- Maintained and prioritized the product backlog, collaborating with cross-functional teams to plan and execute application releases.
- Acted as a liaison between technical teams and stakeholders to deliver solutions that met client needs while maintaining high-quality standards.
IndeedProduct Manager
Oct. 2023 - May. 2024RemoteSpearhead the migration strategy from the old Jira Data Center system to the new Jira Software (Cloud) system, ensuring a seamless transition for over 10,000 users. • Conducted thorough needs assessments, risk analysis, and stakeholder engagement to inform migration priorities and timelines.
• Lead a cross-functional team of engineers, UX researchers, product consulting team and Atlassian, fostering a collaborative environment to implement the migration plan. Applied Agile methodologies to manage the project lifecycle, resulting in on-time delivery milestones and enhanced team productivity.
• Oversee the development and execution of a comprehensive communication plan and supporting materials, significantly reducing user downtime and increasing adoption rates.
EpiqProduct Delivery Manager
Mar. 2023 - Oct. 2023Beaverton, Oregon, United StatesManaging a team of Product Owners and Business Analysts to deliver technical solutions for the company. Currently, working on migrating/developing multiple flagship products into a new technical ecosystem.
EpiqSenior Product Owner
Dec. 2019 - Mar. 2023Beaverton, OregonWork directly with other product owners, program managers, developers, testers, and customers to define features and technical user stories
• Launched new tool to manage case for client within 4 months
• Support an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team
• Defining the road map and prioritizing the backlog of work to meet the vision in a timely manner to meet customer demands
• Track budget and delivery of engineering projects and releases
• Provide key performance metrics to management, Client Services and partners on the deliveries and change implementations
Marcus & MillichapProduct Owner / ScrumMaster
Feb. 2018 - Jun. 2019Portland, OregonPrioritized work for 2 agile soft development teams and maintain a backlog of future work for consideration/prioritization
• Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration
• Work directly with department managers and end users to capture and analyze challenges to their workflow
• Successfully launched several products; new reports platform for company, revamped external website for customers and enhanced property workflow for agencies
Umpqua BankSr. Systems Analyst
Aug. 2017 - Feb. 2018Portland, OregonSupervise incentive management system for bank. Act as project manager for new requests and incidents. Develop in-depth reporting tools for operational business units. • “Optymyze” system administrator with experience configuring, monitoring, upgrading and maintaining systems software and related infrastructure
• Develop robust data mapping and process tools. Reengineer data dependencies and streamline ETL processes
• Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues
NikeSr. Data Analyst
Oct. 2016 - Aug. 2017Beaverton, OregonDevelop reporting tools for the department, gather and analyze data as well as create Direct to Consumer (DTC) real estate investment presentations.
• Build and manage reporting tools for department using ETL processes and complex SQL scripts; reporting on CapEx, EBIT, profitability and KPIs from multiple sources
• Developed process in MS Access to save 400 work hours/year
• Streamline business processes using Lean Six Sigma tools to simplify workload
• Gather marketplace data and build investment opportunity reports for Real Estate Committee
• Experience with ESRI Mapping Software, Connect – Salesforce, Siterra, and TM1
Capital OneProduct Owner
Jan. 2014 - Dec. 2016Tigard, OR• Created user stories and managed backlog for development teams as we created a new reporting infrastructure
• Launched Tableau reporting dashboard for credit card division of Capital One, in conjunction with companywide switch to Sigma Lean process change
• Reporting built for COO and department VP’s to communicate results and allow them to manage company
• Multiple iterations to include all departments within credit card division and improved reporting to weekly cadence for 1400+ data points
• Consulted with management teams as Subject Matter Expert on service level agreements while on-boarding 3 new partners
Capital OneSr. Business Analyst
Jan. 2012 - Dec. 2014Tigard, ORManaged partner reporting process for the credit card division; which involved ETL process, creating SQL queries and data visualization
• Managed day-to-day operations of reporting results of our partners and internal portfolios. Reporting included P&L, project budgets and Service Level Agreement (SLA) performance
• Other tasks included developing process and procedures, training documentation, training individuals, risk assessment and incident management
• Gained certification in Business Process Management; improving reporting process across all partnerships using tools like swim lanes and value stream mapping to identify and remove bottlenecks
HSBCSr. Portfolio Liaison
Jan. 2007 - Dec. 2012Tigard, Oregon• Product owner for large and small scale projects driving new development and enhancements to meet partner requests
• Managed portfolio relationships and service level expectations
• Delivered annual operation plans and fiscal year reviews
• Worked on new global multi-platform project to streamline QA testing plans and execution
• Applied customer service concepts to projects to improve user experience for clients, employees and administration
HSBCQuality Analyst
Jan. 2005 - Dec. 2007Tigard, OregonAnalyzed Customer Care quality audits to achieve quality impartiality. Reviewed results and made definitive decisions on audits that I reviewed. • Established a new process to review Quality scores over all sites, as one entity, and as individuals. In this process I was able to see inconsistencies with the Quality Measurement Representatives on how they scored calls within the different sites.
• Facilitated meetings to review and analyze customer service contacts within our department and across departments.
• Trained new representatives in department’s process and coached to improve consistency and fairness.
HSBCSenior Customer Service Representative
Jan. 2000 - Dec. 2005Tigard, OregonManage the partner reporting process for the credit card division. • Managed the day to day operations of reporting results of our partners and internal portfolios • Successfully managed incoming data, analyzed and rationalized the data, influencing others and problem solve.
• Developed and implemented communication tool via Tableau which was key to communicate results and influence change to meet the needs our partners, improved reporting to weekly cadence for 400+ data points
• Worked with legal on 4 new partnerships to cultivate contract agreements for service level within the operational areas • Other tasks included managing small projects, working with the data groups to build new reporting and learning critical systems so I can manage that data needed and not rely on third party associates.
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