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Work Background
PerkinElmer, Inc.Release Manager, Professional and Technology Services
Jul. 2021Shelton, CT• Direct release activities such as the training, marketing and communication coordination to field service delivery and sales teams
• Manage risks and resolves issues that affect release scope, schedule, and quality
• Conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews
• Define the guidelines and standards that each product/ service go from development to release in a production environment
PerkinElmer, Inc.Sr Project Manager
Mar. 2016 - Jul. 2021Shelton, CT▪ Completed successful implementation of OneSource Laboratory Asset Management programs at three sites for the largest customer and seven sites for the second largest in addition to several smaller programs.
▪ Received recognition as a “Future Leader of PerkinElmer”.
▪ Project lead for development of RFID technology for inventory. Led implementation for largest customer covering 36,000 assets over 12 sites internationally.
▪ Global Subject Matter Expert in RFID Technology and Inventory. ▪ Developed Training program for Smartsheet for PMO.
▪ Led cross functional teams in process improvement including execution of Kaizen deliverables.
Kitchen BrainsSaaS Sales Operations
Nov. 2010 - Apr. 2016Stratford, CT▪ Head of SaaS Global implementation, process development and admin manager for Salesforce, executing major projects for YUM Brands as the Global Implementation Coordinator for QPM. ▪ Project lead for implementation of new Service Management Software: Service Pro (MSI Data) and electronic invoicing. Co-lead for implementation of ERP System: SAGE 500 for international branches. ▪ Engineers SOPs for new ERP System: SAGE 500 and Service Management Software: Service Pro. ▪ Identified communications issues between service and customer service departments, developing successful solutions to decrease evaluation wait time from 68 days to 9 days. ▪ Applied better communications to decrease project mistakes by 58%, leading to a $4k increase in revenue. ▪ Develops and maintains timely metrics reporting as requested by multiple departments. ▪ Manages international export shipments, including certificate of origin, commercial invoices and SLI. ▪ Prepares billing for accounting department, including generating and processing RMAs. ▪ Engineers new form apps from start to finish through GoCanvas. Internet URL: www.kitchenbrains.com
SpecialTeasWholesale Account Manager
Aug. 2009 - Jul. 2010Stratford, CT▪ Managed 750 domestic and international accounts. ▪ Tracked and analyzed customer accounts to increase sales. ▪ Worked on Cross-Functional Team to develop new product line of teas and accessories. ▪ Assisted with planning and execution of trade show booth. ▪ Developed marketing materials including newsletters and catalogs.
Centrix DentalInside Sales
Feb. 2008 - Jul. 2009▪ Assisted in developing training programs for new sales employees.
▪ Built territory by 10% over the course of one year.
▪ Set up and attended trade shows as exhibitor.
SprintStore Manager
Jan. 2006 - Jan. 2008Milford, CT▪ Trained and coached all employees.
▪ Completed and maintained confidential paperwork for employees and clients.
▪ Recruited, interviewed, and hired all new employees.
▪ Raised audit scores from an 84% to an 89% over four months.
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