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Work Background
Lexi Grace Design, LLCHospitality Manager
Oct. 2021 - Jul. 2022Gilbert, Arizona, United States- Built the LGD hospitality brand as a start-up within the existing design company
- Designed and launched property websites, social media, and property listings based on market research
- Wrote and implemented policy and procedures manual in partnership with legal counsel
- Managed LGD Hospitality budget, internal hiring, and payroll of contractors and staff within the start-up
- Lead weekly stakeholder and team meetings
- Created brand guidelines, branding, and marketing voice
- Acted as event coordinator and concierge for guests and group events held across all properties
- Handled logistics including; holiday gift-giving, food and beverage management, transportation, personalized guest itineraries, and implementation of a warehouse-wide organization of staging and design items for the LGD Design company. - Assisted staging and design teams with projects to ensure delivery of goods within client timelines
Yelp for RestaurantsSenior Support Manager
Jan. 2021Work from home- Manage multiple cross-channel product design projects and present updates to stakeholders
- Design, develop, and present product recommendations based on client feedback and market research
- Work closely with clients, repairing any relationship damage and overcoming client objections
- Develop operations procedures, training curriculum, and best practices for Yelp for Restaurants teams
- Manage project budgets and timelines
- Design marketing, product pitch, and value conversation templates aligning with updated brand voice
- Lead weekly team meetings
- Plan and execute internal and external company events for Yelp Elite, Atlanta teams, and the global office
- Manage accounts in the local, mid-market, and national sectors
- Identify, triage, design, and strategize product updates in collaboration with design and marketing teams
Arizona Biltmore - A Waldorf Astoria ResortPersonal Concierge
Oct. 2019 - Dec. 2021Phoenix, Arizona, United States- Managed resort VIP concierge division and curated the concierge experience for high-profile guests - Pitched and implemented a tool kit to increase revenue from upsold room types at the front desk
- Identified and resolved negative guest experiences before check-out to maintain a 5-star resort rating
- Planned and managed high-revenue events including, but not limited to, the annual NFL Owners Meeting
- Scheduled and planned VIP travel itineraries and transportation in coordination with their team
Arizona Biltmore - A Waldorf Astoria ResortFront Desk Agent
Dec. 2018 - Oct. 2019Phoenix, Arizona, United States- Provide True Waldorf Service to guests
- Execute Forbes-luxury certified service to guests checking in and out of hotel stay
- Anticipate guests' needs and create unforgettable experiences that reflect positively on the Hilton and Waldorf Astoria brands.
- Sell enhanced room types and amenities to enhance the guest experience
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