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Work Background
Sr. Project Manager (Technology)
Southwest AirlinesSr. Project Manager (Technology)
Sep. 2014Dallas/Fort Worth AreaManaged implementation of technology projects. Led teams, driving and delivering complex multimillion dollar projects and programs
Sr. Project Manager (Contractor)
Southwest AirlinesSr. Project Manager (Contractor)
Jun. 2013 - Aug. 2014Dallas/Fort Worth AreaManaged implementation of technology projects. Led teams, driving and delivering complex multimillion dollar projects and programs
Director, Call Center Technology / Telephony
Windstream CommunicationsDirector, Call Center Technology / Telephony
Jan. 2010 - Dec. 2012$3.5B provider of communications services. Led teams in developing / managing technology for eleven call centers and corporate offices in 29 states. Controlled $10M in operational expense management and $8M capital spend.
Staff Manager, Business Solutions
Windstream CommunicationsStaff Manager, Business Solutions
Jan. 2006 - Dec. 2010Led project planning and implementation within Procurement business unit. Presided over user acceptance testing, process development, documentation, training, databases, reporting, audit compliance and end-user procurement help desk.
Senior Business Analyst
Valor (Acquired by Windstream)Senior Business Analyst
Jan. 2003 - Dec. 2006$500M communications firm. Managed day-to-day operations of ERP system, JDE OneWorld, for procurement group. Accountabilities included project planning / implementation, user acceptance training, process development and internal / external reporting.
Inventory Analyst
BlockbusterInventory Analyst
Jan. 2002 - Dec. 2003Oversaw accounting, inventory control and operations for $2M distribution center inventory, from point of PO approval to shipment to stores throughout North America. Coordinated with operations, IT and A/P on inventory projects, utilizing JDE World.

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Tech & Project Mgmt: Agile Practices
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