Mark Ashley

Technology Manager @Southwest Airlines

Call CenterITFinanceProduct ManagerProject ManagerData Entry

Mark Ashley is a seasoned professional with extensive experience in the field of technology and is currently serving as a Technology Manager at Southwest Airlines. He has been instrumental in driving digital transformation and integrating advanced technical solutions to streamline operations at the company. Before joining Southwest Airlines, Mark held several positions in various tech companies where he honed his skills in project management, strategic planning, and tech infrastructure development. Mark maintains a deep interest in emerging technologies and currently leading the implementation of AI and citizen development tools at Southwest. Mark is recognized for his leadership abilities and his knack for aligning technology initiatives with business objectives.

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Work Background

Sr. Project Manager (Technology)

Southwest AirlinesSr. Project Manager (Technology)

Sep. 2014Dallas/Fort Worth AreaManaged implementation of technology projects. Led teams, driving and delivering complex multimillion dollar projects and programs

Sr. Project Manager (Contractor)

Southwest AirlinesSr. Project Manager (Contractor)

Jun. 2013 - Aug. 2014Dallas/Fort Worth AreaManaged implementation of technology projects. Led teams, driving and delivering complex multimillion dollar projects and programs

Director, Call Center Technology / Telephony

Windstream CommunicationsDirector, Call Center Technology / Telephony

Jan. 2010 - Dec. 2012$3.5B provider of communications services. Led teams in developing / managing technology for eleven call centers and corporate offices in 29 states. Controlled $10M in operational expense management and $8M capital spend.

Staff Manager, Business Solutions

Windstream CommunicationsStaff Manager, Business Solutions

Jan. 2006 - Dec. 2010Led project planning and implementation within Procurement business unit. Presided over user acceptance testing, process development, documentation, training, databases, reporting, audit compliance and end-user procurement help desk.

Senior Business Analyst

Valor (Acquired by Windstream)Senior Business Analyst

Jan. 2003 - Dec. 2006$500M communications firm. Managed day-to-day operations of ERP system, JDE OneWorld, for procurement group. Accountabilities included project planning / implementation, user acceptance training, process development and internal / external reporting.

Inventory Analyst

BlockbusterInventory Analyst

Jan. 2002 - Dec. 2003Oversaw accounting, inventory control and operations for $2M distribution center inventory, from point of PO approval to shipment to stores throughout North America. Coordinated with operations, IT and A/P on inventory projects, utilizing JDE World.

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