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Work Background
MAC Clinical ResearchDirector of Operations North America
Dec. 2021 - Sep. 2023United StatesResponsible for all aspects of managing the US presence/visibility of this pharmaceutical contract research organization (CRO), including client interactions, national conference attendance, website articles, building a US study site network, researching and planning for a physical office space, recommending administrative strategies, etc.
PPDSenior Manager, Proposals
Dec. 2019 - Nov. 2021United States
PPDSenior Manager, Functional Service Provider Proposals
Jul. 2018 - Dec. 2019Greater Philadelphia Area▪ Manage core strategic proposal development team for proposals and responses to RFPs, delivering consistent content accuracy and quality. ▪ Triage incoming RFI/RFP reqeusts, determining resource needs.
▪ Maintain content library for all functional service provider proposals.
▪ Manage company-wide document collaboration and content management software system, including all style and template updates and creation, user maintenance, liaison with vendor, creating and maintaining training materials.
▪ Work with department colleagues to create, edit, and maintain all content for use in proposals for providing functional services for clinical trial management..
▪ Create graphics for use in proposals.
PPDProposal Manager
Jul. 2016 - Jul. 2018Home-based/Remote▪ Managed core strategic proposal development team for proposals and responses to RFPs, delivering consistent content accuracy and quality. ▪ Managed company-wide document collaboration and content management software system, including all style and template updates and creation, user maintenance, liaison with vendor, creating and maintaining training materials.
▪ Worked with department colleagues to create, edit, and maintain all content for use in proposals.
▪ Created graphics for use in proposals.
▪ Researched and revised departmental proposal writing style and usage guide, ensuring adherence to corporate style and all grammar/usage constructs.
▪ Mentored new team members in proposal writing and management best practices.
BioclinicaContent Developer
Sep. 2015 - May. 2016Audubon, Pennsylvania-Collaborate with internal and client project teams to research and write/edit all clinical research study materials, including patient and physician letters and brochures, study websites, online pre-screeners, social media posts and ads, advertorials, email templates for patient communications, and other patient-, physician-, and study site-facing patient recruitment materials.
-Write/edit all patient-facing materials according to client, IRB, Ethics Committees, and other regulatory agencies' requirements.
-Research and provide guidance on creative strategy and study branding, including creating study-specific style guides and creative briefs.
AmeriHealth AdministratorsSenior Proposal Coordinator
Sep. 2011 - Mar. 2015Horsham, PASenior-level proposal coordinator and proposal content manager in Marketing for third-party health and wellness benefits administrator. Also writing and editing in both Spanish and English for marketing communications. Lead diverse project teams of SMEs, sales personnel, underwriters, graphic artists, and other contributors to deliver high-quality proposal content, RFP responses, and client presentations on tight deadlines. Perform all aspects of proposal database management, including content creation and development.
Conduct RFP analysis to identify client requirements and align content with customer needs. Administer internal content review process with SMEs, ensuring content accuracy.
Streamline proposal process, resulting in greater consistency of style and content. Initiate timely communication with employees and executive staff to ensure implementation of current format, content, and submission guidelines on all documents.
Catapult LearningSchool Social Worker
Aug. 2007 - Jan. 2011
Catapult Learning, LLCProposal Manager
Jan. 2007 - Aug. 2007Philadelphia, Pennsylvania, United StatesStreamlined entire proposal process, resulting in greater consistency of style and content for all proposals; communicated new proposal process to sales and other executives; ensured that all RFP responses strictly adhered to format, content, and submission guidelines, including style, consistency, packaging, and managing team members.
Germantown Jewish CentreAdministrative Assistant
Aug. 2004 - Sep. 2005Philadelphia, PAIn addition to general office support, responsibilities included managing web site content, processing contributions, and creating graphic flyers, brochures, etc. Devised a streamlined method for tracking contributions and producing related documentation. Edited monthly newsletter.
Self-employedFreelance Spanish teacher/tutor; writer/editor
Mar. 2001 - Sep. 2015-Edited wide variety of materials including RFPs, SME-provided content, marketing articles, press releases, newsletters, case studies, pharmaceutical monographs; medical textbooks, and advertising materials, delivering consistent content accuracy and quality. -Served as bilingual editor for multiple companies and publishers, editing content for projects including Spanish language course curricula and promotional materials, monthly Spanish sales newsletter; Spanish and English versions of 401(k) educational web site and accompanying promotional materials, and Spanish textbooks. -Wrote and edited proposals and case studies for e-commerce division of a national telecommunications company.
-Designed volunteer newsletter, effectively increasing organization-wide communications. -Developed new corporate writing style and usage guide, resulting in increased client satisfaction and a positive company image.
-Researched and wrote articles for Weaver's Way Cooperative's The Shuttle newsletter, Germantown Friends School's Alumni Bulletin, and Philadelphia’s City Paper.
QWEST COMMUNICATIONS CORPBusiness Development Writer
May. 2000 - Mar. 2001Philadelphia, PAImproved company image and client satisfaction by writing company-wide writing style/usage guide for all client proposals for eBusiness department of national telecommunications company. Increased client communication by creating and maintaining internal case study Web site, exclusively for client use. Wrote and edited all proposals, including gathering information from subject matter experts.
Germantown Friends SchoolDirector, Middle School After School Program
Aug. 1996 - Jun. 1998
Strategic Management Group, Inc.Senior Writer/Editor
Sep. 1994 - Apr. 2000Philadelphia, PAWrote computer-based training programs for a variety of industries/job functions, including healthcare, drug development process, customer service, project management, retail sales, manufacturing, etc.
IOP PublishingOffice Administrator/Marketing Assistant
Aug. 1991 - May. 1993Philadelphia, PASet up entire benefits plan for newly-formed office; wrote employee handbook; processed all payroll and maintained all HR and benefits records; orchestrated office move from signing of lease through office move; served as liaison to building manager. Also acted in a marketing assistant capacity when called upon, including travel to scientific trade shows, nation-wide, including shipping all booth components and materials, setting up and breaking down the booth, and staffing the booth to greet authors and customers.
W. B. Saunders Co.Editorial Assistant
Sep. 1990 - Aug. 1991Philadelphia, PA
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