Luciano Schiavoni - Project Manager,

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Work Background

Pagos360Project Manager

Feb. 2024ArgentinaProject Manager with extensive experience leading cross-functional teams in a fintech startup environment, specializing in SaaS systems for large-scale service companies. Currently, I am working with a prominent startup in the fintech sector, offering a SaaS solution for the monthly management and collection of payments on behalf of major service companies such as EPEC, Aguas Cordobesas, cooperatives, lotteries, and municipal and provincial governments across Argentina. In my role, I coordinate a team of 18 people across development, QA, and infrastructure, overseeing various service verticals such as multi-payment gateway checkout systems, transactional fraud control systems, unique virtual payment accounts, fund investments, and more. I employ the Scrum methodology and use Jira for task management, ensuring efficient and agile teamwork. My primary focus is to understand the key objectives of the C-level team for each project, translate these goals into actionable plans, and effectively communicate them to the development teams. I also establish and maintain communication channels between internal teams and across different departments (customer support, operations, legal, marketing, etc.), aiming to eliminate internal silos and foster collaboration. Key Responsibilities: Cross-functional Team Coordination: Led a team of 18 across development, QA, and infrastructure to deliver complex projects for large service companies. Agile Project Management: Utilized Scrum methodology and Jira to manage workflows, ensuring alignment with business objectives and team productivity. C-Level Alignment: Worked closely with C-level executives to understand strategic goals, translating these into clear, actionable tasks for the team. Internal Communication: Fostered collaboration between various departments (support, operations, legal, marketing) to eliminate silos and streamline communication. Process Optimization: Analyzed internal workflows and processes, measuring performance and continuously improving operations in each quarter. Key Skills: Project Coordination: Managed large-scale projects with multiple teams and stakeholders, ensuring timely delivery and alignment with business goals. Scrum & Agile Practices: Led teams using Scrum methodology, facilitating sprints, retrospectives, and continuous improvement. Stakeholder Communication: Acted as the primary communication channel between C-level executives, team members, and other departments. Process Improvement: Analyzed and improved team dynamics, workflows, and processes to increase efficiency and collaboration.

ZenriseProduct manager

Nov. 2021 - Jan. 2024ArgentinaProduct Manager with over 2.5 years of experience in a startup environment, specializing in the development and coordination of multiple product verticals within the PropTech and FinTech industries. In my role, I led the development of three distinct product lines: a SaaS solution for managing and collecting property fees (PropTech), a SaaS platform for managing and collecting rental payments (PropTech), and a FinTech product for managing and centralizing collection processes for service companies. I collaborated cross-functionally with three separate development teams to ensure efficient product delivery and alignment with business goals. I was responsible for centralizing the requirements from multiple stakeholders, including C-level executives, administrative teams, customer support, and sales, ensuring a comprehensive understanding of both internal needs and market demands. My work involved analyzing existing products, developing MVPs, and using agile methodologies like Kanban to ensure smooth project management. I utilized Jira to coordinate tasks, track progress, and keep all teams aligned on delivery timelines and objectives. Key Skills: Product Management: Oversaw product development from ideation to delivery, ensuring alignment with business goals. Cross-functional Coordination: Worked closely with C-level, administration, support, and sales teams to gather and prioritize requirements. Agile Methodologies: Applied Kanban principles and Jira for task management and sprint planning, enhancing team collaboration and productivity. Stakeholder Management: Facilitated clear communication between internal teams and external stakeholders, ensuring the timely delivery of value-driven features. Product Analysis & MVP Development: Conducted in-depth product analysis to identify areas for improvement, guiding the development of MVPs that met market needs.

Expensas OnlineCustomer Experience Manager

Sep. 2018 - Oct. 2021Argentina, CórdobaCustomer Experience Manager with hands-on experience in the PropTech sector, specializing in personalized customer service and process improvement. In my first tech role, I worked as a Customer Experience Manager at a PropTech company offering a system for managing and collecting monthly expenses for buildings, divided among the tenants. My primary responsibility was to handle personalized customer support for the company’s largest clients, addressing inquiries related to system usage, expense generation, error correction, and accurate information delivery. Through customer feedback and my own observations, I began identifying system issues and started documenting and reporting these issues to the development team. This experience sparked my transition into the Product Manager role, where I would later work more closely with development teams to improve the product. Key Responsibilities: Customer Support: Provided personalized support to the company’s largest clients, assisting with system usage, error resolution, and accurate expense information delivery. Issue Detection & Reporting: Identified operational issues in the system through feedback and observations, and reported them to the development team for resolution. Onboarding: Managed the onboarding process for new clients, guiding them through their first expense billing and system introduction. Induction & Training: Led the induction of new team members, helping them adapt to the company’s processes and supporting them through their initial client interactions. Process & Documentation: Developed and documented processes, protocols, and best practices for the customer support team. Key Skills: Customer Service: Delivered high-quality, personalized support, ensuring that client inquiries and issues were resolved efficiently. Process Improvement: Identified system flaws and worked to improve the customer experience by collaborating with the development team. Onboarding & Training: Led onboarding processes for new clients and team members, ensuring a smooth transition and quick adaptation to the system. Documentation & Best Practices: Created and maintained documentation for internal processes, contributing to standardized operations and improved team efficiency.