Marina Mazetto

Account Management Team Leader

Sales ManagerSales & BizDevCustomer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Retention SpecialistAccount Manager

With over six years of experience in the technology sector, I have dedicated my career to enhancing customer success and driving sales growth. My journey began in customer-facing roles, where I developed a passion for creating exceptional experiences that foster long-lasting relationships. At the forefront of my professional experience is my proven track record in managing global operations and leading high-performing teams. I have successfully executed strategies that not only expand customer bases but also enhance operational efficiency, driving substantial revenue retention and business growth. Highlights of my career include achieving 187% of my sales quota as a Senior Global Account Growth Manager and leading my team to achieve 131% of our expansion goals. I thrive in collaborative environments and excel in cross-functional teamwork, focusing on crafting tailored engagement strategies and data-driven decision-making. My aspirations include continuing to innovate within the customer success landscape, leveraging my skills in strategic planning and project management to contribute to transformative initiatives that advance both customer satisfaction and company objectives. As I look to the future, I am eager to connect with like-minded professionals and organizations that share a commitment to excellence in customer experience and operational success. Let's connect and explore opportunities to drive impactful growth together!

People also viewed

TutorCustomer ServiceEducation+4 tags

Delivery Manager | Senior Project Manager @BairesDev

ITEngineerConsulting+6 tags

Creative Director @Cultism

CopywritingTutorContent Writer+11 tags

Director of Finance and Business Management @Academia Cotopaxi

Financial Analyst💼 C-level ExecutiveCFO+4 tags

Dmitriy Petrusevich

✔️ ITiOS Developer

Owner @Acorn Cafe

CEO @ramen.network

🗿 HRFreelancePoland+4 tags

Software Engineer @Avanade

Data ScientistSystem Architect✔️ IT+8 tags

composer, arranger, saxophonist, music producer, educator

musicianBrazilData Entry+8 tags

Matthew Snively

Founder & CEO @Marketverse Technologies dba CCS Wealth

Startup FounderFinanceInvestor & VC+65 tags

Feedback from Marina’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Enterprise Sales Coordinator - BPO and ECS

PipefyEnterprise Sales Coordinator - BPO and ECS

Jan. 2024 - Aug. 2024Lead and coordinate sales strategies targeting Enterprise and BPO sectors. Develop tailored strategies for expanding, upselling, and renewing solutions. Implement effective, repeatable processes and playbooks to drive revenue retention and expansion. Collaborate closely with Customer Success to define and execute engagement rules and customer journey triggers. Measure team success based on revenue expansion and retention, consistently meeting or exceeding monthly and yearly revenue quotas.

Sales Coordinator - Global Expansion Team

PipefySales Coordinator - Global Expansion Team

Feb. 2023 - Jan. 2024Collaborate with cross-functional teams including Business Development Representatives and Account Managers to streamline Global Expansion operations. Develop comprehensive hypotheses and conduct data analysis to identify areas of improvement as well as support top-tier management in informed decision-making. Design and implement best-in-class processes, playbooks, and schedules for team to ensure seamless execution of overall operations. Delivered data-driven insights on progress metrics to Vice President and Chief Executive Officer for facilitating sales forecasts. • Achieved up to 131% of teams’ quota in 2022 by identifying and prioritising deadline-driven tasks. • Enhanced customer success and drove sales growth by supporting development and implementation of robust strategies. • Elevated team’s performance by facilitating coaching sessions, resulting in fostering employee development and growth.

Account Growth - Global Sales Team Leader at Pipefy

PipefyAccount Growth - Global Sales Team Leader at Pipefy

Jan. 2022 - Feb. 2023

Customer Experience Advisory Board Member

Customer Experience at UC Irvine, DCECustomer Experience Advisory Board Member

Apr. 2021 - Sep. 2024

Customer Success

BRG Educacional - BearingsCustomer Success

Mar. 2018 - May. 2018Curitiba

International College Program Internship

Walt Disney WorldInternational College Program Internship

Nov. 2017 - Feb. 2018Orlando, Florida Area · On-siteCollaborated with guests whilst providing comprehensive guidance on products and services of company. Oversaw merchandise activities within outdoor and indoor settings. Managed cash transactions with high level of accuracy. Received and organised product inventories to optimise stock levels. Maintained clean and well-stocked shelves / carts to foster visually appealing workplace environment. • Ensured customer satisfaction by offering gifts and memorable experiences. • Streamlined overall operations of facility by collaborating with cross-functional teams.

Requests

Touchpoint image

26

Looking for a Job

Account Management Coordinator Opportunity

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Marina on Intch

Sales & BizDev

367687 people

18

Jogando alto @ Carmna

15

Web/Mobile programer @ InterSys

19

Project Manager @ Ressarcir Sistemas

Sales & BizDevCustomer Success Manager

87437 people

24

Digital Transformation Consultant @ Virar Digital

18

Project Manager

16

Consultant Engagement and Growth @ GRI Club