Protection 1 Security SolutionsNetwork Operations Analyst
Mar. 2017 - May. 2018Newark, DelawareAs Network Operations Analyst, I was entrusted to perform systems testing and operational tasks and oversee incidents, outages, and ticket updates to ensure client networks operated smoothly. I handled installations, configured security protocols, and addressed outrages across all states. Additionally, I provided remote troubleshooting support for security systems, guiding clients through the process and determining whether the issue could be addressed. - Played a key role in installing security when Amazon acquired Whole Foods. Revamped an outdated guide and troubleshoot issues as they arose. Process standardization reduced installation time from 4 hours to 40 minutes and helped to identify troubleshooting points effectively. - Ensured swift responses to incidents, outages, and performance alerts, categorizing issues for escalation to the appropriate technical teams and monitoring various information and network systems. Included systems: Telecommunication circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup solutions, operating systems, and core applications. - Delivered advanced guides and expert support for ongoing NVR and network systems, including procedures and training for Rapidfire and Avigilon DVRs and seamless integration with Windows Active Directory for efficient DVR management. - Configured automation scripting for provisioning Cisco AIR CAP WAPS for internal replacement of Internal Wireless Access points