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Work Background
Inspire Wave Management Consultancy & CoachingFounder- Management Consultant & Coach
May. 2024United Arab Emirates, Abu DhabiInspire Wave Management Consultancy and Coaching (IWMCC) is dedicated to help you achieve the fullest potential. IWMCC offers personalized life coaching, business management consultancy services, and business coaching tailored to your unique needs. Inspire Wave, your partner in growth & success!
Rabdan AcademyStrategic Planning & Performance Management Manager
Jan. 2021Abu Dhabi Emirate, United Arab Emirates1. Lead the Strategic Planning & Performance Management team in managing and following up the execution of the 2021-2025 strategic, operational plans & KPIs.
2. Improved the strategic planning & performance management end-to-end processes including capability building of the team members.
3. Participated in developing the Corporate Governance Framework and other organizational development/improvement projects.
4. Participated in developing an Integrated Management System that is consisted of implementing ISO standards as well as process re-engineering activities.
Ashraqat Management Training CenterFreelance Management Consultant/Trainer
Jul. 2019 - Dec. 2019Abu Dhabi Emirate, United Arab Emirates1. Conducted Performance Oriented Leadership Training Course - Sharjah – during 23-25 Jul 2019
2. Conducted Customers Happiness Training Course - Abu Dhabi – during 02-12 Sep 2019
3. Provided variety of management consultancy services and developed management training materials.
Central Bank of The UAEQuality Manager
Mar. 2017 - Nov. 2018Abu Dhabi Emirate, United Arab Emirates1. Leading the IMS (Integrated Management System) project from planning to implementation through a collaborating teamwork.
2. Participated in other projects that influence the governance of the organizational processes, such as, the Strategic Planning Process, Delegation of Authority, Organizational Structure, and the Corporate Governance Framework and other projects.
Emirates Nuclear Energy CorporationPolicy & Procedures Manager
May. 2014 - Mar. 2017Abu Dhabi Emirate, United Arab Emirates1. Developed & improved policies & procedures related to Shared Support Services (HR, Procurement, IT, Finance, Administration & Internal Communication) in compliance with the governmental regulations, ISO standards, and the EFQM Excellence criteria.
2. Developed a Knowledge Management Model in compliance with the Government requirements as well as per the Nuclear Industry requirements.
3. Through teamwork participated in preparing for EFQM submission related to “R4E” award “Recognized 4 Excellence”, which ENEC has succeeded in achieving the award.
4. Developed a Change Management Framework, policy and procedures.
5. Planned and conducted Quality Audits to ensure compliance of the policies and procedures and for ISO
recertification.
Etihad RailQuality System Manager
Jul. 2013 - May. 2014Abu Dhabi Emirate, United Arab Emirates1. Developed number of policies and procedures from scratch in the following areas (Transportation, HR, Finance, Procurement, IT, Corporate Affairs, Legal, Communication, Strategy & Performance) in compliance with the governmental regulations, ISO 9001:2008 standards, and the EFQM Excellence criteria.
2. Developed the Quality System manual as well as the quality mandatory procedures as well an electronic system to manage the company’s QMS.
3. Lead the ISO certification process (as 1st cycle certification). As a result the company got certified for ISO.
4. Developed corporate level and operational level Delegation Of Authority matrix as well as responsibility matrix in coordination with the different organization areas. Involving and managing a third party consultant company for DOA validation and evaluation to ensure compliance with Governance structure and policy.
5. Planned and implemented Quality Internal Audits to ensure compliance with the policies and procedures and to develop QMS improvement plan & initiatives.
National Transport AuthorityHead of Strategic Planning Section
Mar. 2010 - Sep. 2012Abu Dhabi Emirate, United Arab Emirates1. Developed the Strategic Planning & Performance Management policy, process & procedures as a corporate level under the Director’s supervision.
2. Played a role in the Organizational-Restructuring at NTA for the year 2011, which included reviewing the NTA policies & procedures, main entity’s activities, roles, responsibilities, & authorities.
3. Participated in the development of the National Transport Authority (NTA) Strategic Plan 2011-2013. That involved conducting the internal & the external environmental analysis and conducting awareness sessions for the entire organization.
4. Planned and conducted audits to ensure compliance with the Strategic Goals & Plan.
5. Designed NTA’s Strategy Map & the Balanced Scorecard 2011-2013.
6. Presented monthly progress reports to the Top- Management regarding the strategic Plan implementation,
also suggested corrective actions to minimize any risks that will affect the strategic plan implementation.
7. Developed the DOA and sub-DOA matrix as well as organizational responsibility matrix.
8. Played a role as a team leader and vice-leader for number of Cross-Functional Teams to prepare and write the
NTA Excellence Application for Shaikh Khalifa Excellence Award 2010 & 2011.
9. Performed Benchmarking visits within the UAE, and to Singapore in 2011 for various areas such as Maritime
Transportation, Strategy Management, HR, IT, & Communication.
10. Conducted number of awareness sessions on Strategic Planning, Performance Management.
Dubai Electricity & Water Authority - DEWAManager of Knowledge Management
Jul. 2009 - Jan. 2010Dubai, United Arab Emirates1. Developed a policy & procedures for Partnership Management & Knowledge Management.
2. Developed a Strategic Plan for Corporate Knowledge Management (KM) and developed set of (KPIs)
according to the Dubai Government Excellence Program (DGEP) requirements.
3. Plan, manage and lead pilot implementation of transforming the Managing Director office into a
paperless environment, which includes documenting the workflow of the document management & defining the user rights and the required action on each type of the documents. Eventually decide on the proper Information System and deploy.
4. Developed Partnership Management Strategy & processes and developed set of Key Performance Indicators (KPIs) according to best practices in partnership management and based on the Dubai Government Excellence Program requirements.
Dubai HoldingSenior Analyst – Strategy & Business Excellence
Jul. 2007 - Mar. 2009Dubai, United Arab Emirates1. Conducted Benchmarking exercise and gathered best practices in the following areas; Policy Making & Governance, Risk Management, and Contracts Management.
2. Developed end-to-end “Policy Development Framework” with full comprehensive guidelines and templates based on best practices. The framework is used to standardize the policy, processes, procedures, and templates development in the entire company.
3. Conducted Quality Internal Audits to ensure compliance with policies and procedures and for ISO certification.
4. Refresh Corporate Target Framework and ensure effective measurement through data collection, face to face interviews, & analysis.
5. Worked in teamwork to develop and monitor the following:
o Departmental(operational)BalancedScorecards(BSC)ofcascadedstrategicobjectivesand
operational performance indicators.
o CEO’sCorporateBalancedScorecardordashboardoftheStrategicObjectivesandstrategic
KPIs.
6. Assisted the departments’ heads on developing Strategic Goals and Key Performance Indicators
(KPIs) at the corporate level and cascading them into operational objectives and performance indicators that are supported by action plans for implementation.
Dubai Health AuthorityAdministrative Officer – Quality Management
May. 2005 - Mar. 2007Dubai, United Arab Emirates1. Coordinated and assisted in teamwork with Executive Office of Dubai Government that has been assigned to cascade the strategic plan of DOHMS and define the Key Performance Indicators (KPIs).
2. Played a role in business processes documentation, which resulted in having approved process maps, procedures, and standardized templates & forms.
3. Participated in Quality Internal Audits on Quality Systems (ISO 9001:2000) for ISO certification.
4. Participated in writing the Excellence submission for Dubai Government Excellence Program (DGEP),
which is based on EFQM, and this is for all Results’ Criteria (e.g. criteria 9..etc).
5. Prepared KPIs reports of the outcomes of the corporate performance for DOHMS Top Management.
6. Developed and implemented action plans to bridge the performance gap (between targets & actual
performance).
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