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Work Background
MerkleDelivery Manager
Aug. 2022Manager – Delivery lead for the Content COA with in the CX & C division of Merkle. I am managing 9 people and 20+ clients, I am the escalation point for resourcing, planning, pricing, contracts and issues. The Content COA manages projects related to CMS systems, including AEM, Sitecore, Magnolia, Drupal, etc. The team I manage consists of Sr. Managers, Managers and Project Managers focusing on client deliverables. Projects range from new implementations, managed services, upgrades, migrations and a variety of other campaigns. Responsible for overall margin and profitability for the projects as well as utilization for my reports. All aspects of managing direct reports from goal setting, placement, annual reviews, promotions and compensation.
Sr. Project Manager – AEM, Web Redesign, Strategy, Creative
Project Manager – Leading insurance carrier - Led the Redesign of the client’s website, managing a team of Strategy, creative, UI/UX, Visual Designers, Content Strategists and AEM developers. Leading 3 project tracks on the strategy and redesign of their products landing pages, broker/agent portals and online shopping experiences.
Sr. Project Manager – AEM, Web Redesign
Project Manager - Sporting Goods retailer - Led the Redesign of the client’s website, managing a team of UI/UX, Visual Designers, Content Strategists and AEM developers. Converting the clients websites from a custom inhouse platform to AEM. Improving load times, shopping cart abandonment while improving shopping retention.
MerkleSr. Project Manager
Jan. 2022 - Aug. 2022Pharmaceuticals - Led the Redesign of the client’s website, managing a team of UI/UX, Visual Designers, Content Strategists and SiteCore developers. Redesign included Global Navigation and Search, Contact Us, Locations, Meet the experts, etc. Created User Stories, Test cases, project plan, training materials, roll out plan and support for go live. The project was run in Agile methodology.
Pharmaceuticals - Led the effort to upgrade the eCommerce registration and check out process for the client’s website, managing a team of UI/UX, Visual Designers, Content Strategists and Hybris developers. Redesign included Guest Checkout, Light and full registration. Created project plan, roll out plan and support for go live. The project was run in Agile methodology.
Tachyon TechnologiesSr. Project Manager
Oct. 2021 - Jan. 2022RemoteManaging multiple projects including Design, eCommerce and CMS. Responsible for managing all aspects of the projects from resourcing, financials, daily stand ups, weekly status, communication and executive team read outs. Managing multiple teams based globally from India, Europe, the UK and US.
Shift7 DigitalProject Manager
Apr. 2021 - Sep. 2021RemoteResponsible for managing multiple project during my tenure including, Bloomreach CMS and Salesforce eCommerce projects. Managing design, development and testing teams.
Consulting SolutionsDelivery Manager
Sep. 2020 - Mar. 2021Milford, Connecticut, United States
Seeking New Opportunity, Immediate StartSenior Project Manager
Jul. 2020 - Sep. 2020
Deloitte DigitalManager
Apr. 2017 - Jul. 2020Greater New York City AreaManager – Customer & Marketing
Involved in all aspects of the Advertising, Marketing, & Commerce Practice. Project Manager- For a Life Sciences client implementing a new Content Management System to replace their old intranet site. Managed a team of 3 to migrate all legacy content to the new platform. Operations Lead – Reporting into the Chief of Staff to the CEO of the C & M Offering Portfolio. Supporting the CEO in all aspects, from scheduling meetings, logistics, dealing with the Market Offerings leaders and their Chief of Staff. Coordinating National Meetings, setting agendas and all activities related to running a $1.2 Billion dollar business. Subject Matter Expert – eCommerce SME on a portal project for a global chemical manufacturer that allowed the clients customers to log into a portal and see all past and current orders, have the ability to place new orders and to track those orders from the time they are ordered to the time they are delivered at their facility. Subject Matter Expert – SME on a portal project for a global Media company that allowed small business owners to purchase and reserve advertising time and content for their marketing campaigns online with no interaction with an agent. Subject Matter Expert – SME on a Technical Assessment of a world-leading manufacturer of innovative memory solutions. The assessment included Business Capabilities mapping, Solution Architecture, Organizational Design and Technology Roadmap. Project Manager – For a large eCommerce upgrade and an OMS implementation for a large liquor distributor/retailer in Canada. Responsible for the upgrade and integration with AEM and managed the OMS implementation and integrations to all legacy back end systems utilizing Informatica. Managed a team of 25 off shore resources which included Leads, Developers, Testers and Architects. Responsible for the installation and configuration of the new infrastructure for all 4 environments
Apex SystemsSenior Technical Consultant
Jan. 2017 - Mar. 2017Danbury, CTAs a Sr. Technical Consultant for a Transition team between two financial institutions, I am responsible for the technical transition of Leasingsource. Leasingsource is a financial tool leveraged by the business and their clients to produce online credit applications, Account management, portfolio management, document management and user profiles. The application is being transitioned from an internally hosted application to a managed host across 4 environments on a Third Party system. The application is going through testing across Dev, SIT, UAT and Production for both integration and user acceptance.
Hitachi ConsultingProject Manager
Mar. 2016 - Jul. 2016Lexington, Kentucky AreaAs a Project manager for a large global automotive manufacturer I ran a team that produced a presentation for the North American CTO. The presentation was given to the Global CIOs at their annual meeting, the presentation was for their global Internet of Things initiative. Several Proof of Concept projects have been created because of this effort, the Gross Profit on the project was 35%.
Hitachi ConsultingWCS Subject Matter Expert - Business Development, Partner Alliance
Jan. 2016 - Dec. 2016United StatesAs a WCS Subject Matter Expert for a business development project to Partner with IBM to resell licenses and services. I created a working demonstration and sales script of the latest WCS7 application to allow the sales team to demonstrate the eCommerce capabilities to clients. Working with IBM to build strategic Partner Alliances and created new lines of business. Worked at several IBM conferences to build new relationships and spoke at the 2016 IBM Interconnect conference on the HCC Customer Experience Journey on how we took an e-Commerce site from $8 Million a year to over $100 Million.
Hitachi ConsultingProject Manager
Oct. 2015 - Mar. 2016Hartford, Connecticut AreaAs a Project Manager for an Internal HCC project for the new CEO. The project was to transform the company from a services oriented company to a solutions company. Working with the VP and C-level members of HCC to come up with a process and design to deliver “Truck ready solutions” to the market. This was a global effort and changed the way HCC is going to market.
Hitachi ConsultingBusiness Analyst
Jun. 2015 - Oct. 2015Philadelphia PennsylvaniaAs a Business Analyst for a large Cable and Entertainment Company I was in charge of gathering requirements and architecting the solution to integrate a 3rd party commerce solution with the legacy systems to allow for purchase and billing of a cellular phone offering. The integrations included purchase of a device, monitoring usage, billing, collections and payment.
Hitachi ConsultingProject Manager
Aug. 2014 - Jun. 2015Greater New York City AreaAs a Project Manager for the redesign and merging of the Consumer Direct website and the B2B Websites utilizing the latest version of IBM WebSphere Commerce V7 FEP7 FP8 for a Fortune 100 company. This project utilizes Responsive design to replace the mobile sites. I am managing a global development, UI/UX and testing teams, the project is schedule for the next 18 months. The project is merging WebSphere Portal and Commerce for a seamless integration between Content and Transactions. Several new systems are being introduced as part of this project that we will be integrating with Master Data Management for both Customer and Product, a New Content Management System and new payment methods including PayPal, PayPal credit, Purchase Order and Lease.
Hitachi ConsultingSolutions Architect
Mar. 2014 - Nov. 2016Greater New York City AreaThe Solutions Architect is responsible for the overall design of the application and mapping the business requirements to systems/technical requirements. The Solutions Architect works as a team member along with the Engagement Manager, Developer and Technical Architect to deliver the complete solution for the customer.
IBMSr. Project Manager
Jan. 2013 - Mar. 2014Focused in the National Commerce practice, specializing in IBM WebSphere Commerce projects.
Savtira CorporationSr eCommerce Project Manager
Aug. 2011 - Apr. 2012Tampa/St. Petersburg, Florida AreaSr. Solutions Architect
Act as the sales team's technical encyclopedia during the sales cycle, representing the technical aspects of how the product solves specific customer problems. Perform technical presentations for the product. Support the Global Sales team by developing a training program, creating training material, writing White Papers, creating a Demonstration script and running all customer meetings by showing all of the eStore functionality, the eLocker functionality and the Cloud Application. Support the Marketing and Merchandising departments manage the customer sites with CMC. Support the customers with implementation of their new stores, involved from pre-sales to post production. Sr. eCommerce Project Manager
Direct multiple projects for building out the core eCommerce platform and architecture for the extended site model and a distributed model. Contributed to the establishment of a PMO, creating standards, process and documentation to streamline the sales process and delivery of functional eStores. Subject Matter Expert for IBM WebSphere Commerce and Content Management Center, establishing the Workflow for each White Label store created, training the staff on CMC and supporting all aspects of the Store management. Led code reviews on all code moved to production and mentored new developers on the process and fundamentals of WCS and J2EE coding. Supported IBM Coremetrics Analytics and reporting tool, training and customizing each store’s account.
IBM Global Business ServicesProject Manager
Oct. 2010 - Aug. 2011Currently managing the deployment of 36 International Websites for a large commercial client.
Pitney BowesProject Manager
Jul. 2008 - Nov. 2010Project Manager and Subject Matter Expert for eBusiness Applications. Managing projects related to all aspects of the pb.com website. Implementing Interwoven and WebSphere Commerce for our International Web sites. Managing multiple high impact projects, working with multiple teams across towers to deliver a strategic product to retain customers and drive revenue.
GE Commercial FinanceProject Leader
Apr. 2007 - Jun. 2008Responsible for managing projects for the Web Originations team, managing projects across system groups that included Mainframe, Enterprise Datawarehouse, Siebel and 3rd party vendors. Following the PMO process for managing projects including documentation, Tollgates, change control, testing and deployment. Utilized various tools to manage the projects including, MS Project, StarTeam and Mercury TestDirector.
Bradley Taylor and Sons LLCOwner
Oct. 2005 - Mar. 2021Responsible for operating an independent distributorship for Nitro 2 Go Products and various other perishable food items. Run a territory in the New Haven and Fairfield counties, distributing products to local and national stores. Responsible for ordering, inventory control, rotating product, promotions, returns, allocating new locations and invoicing.
Advance Look Building Inspection and Environmental TestingOwner
Oct. 2005 - Dec. 2011Advance Look Building Inspection and Environmental Testing is a recognized leader and innovator in the home inspection and environmental testing industries. With the most comprehensive service offerings in the industry, Advance Look's mission is to help homebuyers and sellers around the country achieve the level of safety, security and peace of mind that they deserve.
GE COMMERCIAL FINANCE VENDOR FINANCIAL SERVIC ESRTS MANAGER
Apr. 2004 - Apr. 2007Responsible for Operations, Support and Maintenance of Leasingsource.com on a 24/7 basis meeting and exceeding the business mandated SLA of 99.7% uptime. Manage a team of on and off-shore developers that support the leasingsource.com web sites (Currently over 80 sites), these developers handle support, maintenance and enhancements for the web sites (J2EE, IBM Websphere, FatWire Content Server, Oracle 9i, Web Service). Manage the outage process and level one support, coordinating with several support teams, communicating to the executive leaders of VFS. Manage all Monitoring and Testing for Leasingsource. Manage the entire process from receiving the change requests to review, to analysis, developing test plans, coordinating the builds in the different environments and scheduling code move to production.
GE Commercial FinanceeProject Leader
Jan. 2002 - Jan. 2004Responsible for managing the System Change Request (SCR) process for the VFS E-Commerce Group, this process utilizes the PVCS Tracker tool to manage the several hundred requests per year for support and maintenance. Managing a team of on and off-shore developers that support the leasingsource.com web sites (Currently over 80 sites), these developers handle support, maintenance and enhancements for the web sites. Manage the entire process from receiving the change requests to review, to analysis, developing test plans, coordinating the builds in the different environments and scheduling code move to production.
GE CapitalManager Content Development
Apr. 2000 - Jan. 2002Responsible for evaluating, analyzing and selecting a Content management system (FatWire Content Server) that supports 81Web sites under the VFS umbrella. Managed the design and implementation of the FatWire application using DMIAC and 6 Sigma methodologies. Developed the user documentation and training program. Program Manager for the Center of excellence, managing a team of 3 cross-functional staff members. Interacting with business units and the IT staff to ensure a smooth transition from Legacy technology to web based technology. Act as an internal consultant and mentor through all phases of web design, with the goal being; the delivery of timely information to the web sites without IT intervention, streamlining the publishing process while adding workflow capabilities. Developing a central repository of content and functionality to be shared across multiple business units. Incorporating XML and Java to enable the system to be J2EE compliant and moving forward towards Web 2.0
FreeLife InternationalSr. Internet Strategist
Sep. 1999 - Mar. 2000Responsible for the introduction of e-commerce and the planning of the infrastructure to support this initiative. Developed and implemented a security plan for Internet connectivity including firewalls and proxy servers. Designed and implemented a high availability, highly redundant, scalable web architecture utilizing the latest technologies and services.
Assisted in the development of the e-commerce website including Cold Fusion and Microsoft SQL 7.0, Dream Weaver, allowing 30,000 marketing executives to have their own website under the Freelife.com domain. Helped in the redesign of the customer service center to handle web calls and e-mail, designed an interactive e-mail system to support the e-commerce effort, utilizing RightNow Technologies. Part of an overall team to accomplish the task of converting the business from a direct seller model to a web based business. Researching and analyzing the latest trends and technologies in order to keep Freelife Int. ahead of the curve.
United IlluminatingSr. Internet Strategist
Aug. 1998 - Sep. 1999Responsible for the design and maintenance of the corporate website. Worked with all business units to coordinate web activity, analyze, implement and support web applications. Including Enernet Pay allowing customers to view and pay their bills online. A Supplier Management system, allowing electric suppliers access to UI customer data in a self-service mode. Customer Survey, allowing customers to complete an on-line analysis of their utility usage, returning a summary of costs and recommendations for lowering those costs. A Power Quality Application for the engineers and outside maintainers to view the status of the transfer stations power outputs via a website with restricted access using a username and password. Established a Privacy Policy for the website, anticipating the FTC's ruling on Internet privacy policies. Established connections to internal data using a reverse proxy server to allow the sharing of information while maintaining a secure internal network.
The Metropolitan Museum of ArtSr. Business Analyst
Dec. 1994 - Aug. 1998Developed and implemented a Time and Attendance Tracking System using third party time clocks and software, while enhancing the functionality using Visual Basic. Project Management and business analysis, to determine the needs of departments with regard to Internet access and office automation. Managed a department of five full time employees and several consultants.
The Metropolitan Museum of ArtSenior Manager of Internet and Imaging Technologies
Jan. 1994 - Dec. 1998Responsible for designing, maintaining and managing an Internet presence, managing a team of developers. Developed and implemented a plan for The Museum's Intranet, to allow access to the Internet for E mail and web browsing. Developed an “extranet” portion of our Website, to allow our award winning membership Category METNET to have access to their on-line benefits. Worked in conjunction with the Photo Studio to implement a plan for creating, storing and managing over 3 million digitized images. Enabled the Thomas J. Watson Library to have full Internet access for accessing On-line cataloging resources and allowed access to their electronic card catalog (Watson line) via a Telnet session. Developed and implemented an electronic resource center within the Watson Library, utilizing the latest technologies in CD ROM Towers and Jukeboxes, and Teaching Facilities. Managing a 5 Million-dollar project to create a virtual space for the Museum using the latest 3-D technologies.
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