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Work Background
Medica GroupRegional Head of Project Management Office
Aug. 2022Beirut Governorate, Lebanon• Spearhead the strategic vision of the PMO, focusing on AI implementation, digital transformation, and change management across UAE, KSA, and Lebanon.
• Define and track PMO objectives and KPIs, integrating digital transformation metrics for projects’ success.
• Establish and maintain project management methodologies, standards, and processes tailored to digital initiatives.
• Oversee the organization’s AI and digital transformation portfolio, prioritizing projects and allocating resources.
• Collaborate with stakeholders to align digital transformation projects with business goals.
• Provide visionary leadership and mentorship to the PMO team, promoting excellence in project management. Key Achievements:
• Implemented an AI chatbot, improving internal communication and productivity.
• Introduced a ticketing system, enhancing customer care and customer satisfaction.
• Digitized supply chain operations, strengthening competitive advantage.
• Reengineered the CRM system and finance processes, driving organizational efficiency.
• Developed advanced analytics reporting for financial governance and strategic planning.
• Managed the development and launching of the E-commerce digital platform.
FDC (Food & Drug Corporation)Business Excellence Manager
Dec. 2021 - Jul. 2022Beirut, Lebanon• Led projects using project and change management best practices to optimize resource use and achieve strategic objectives.
• Developed policies and procedures, ensuring alignment with quality standards and compliance.
• Collaborated with stakeholders and IT teams to implement and test automation for corporate process improvement. Key Achievements:
• Launched a digital transformation project to improve warehouse and inventory processes.
• Enhanced compliance monitoring through quality metrics and reporting mechanisms.
Andersen GlobalConsulting Manager
Jan. 2020 - Mar. 2021Riyadh, Saudi Arabia• Directed the change management strategy for a Saudi Ministry’s digital transformation project, using the ADKAR model.
• Collaborated with project managers to ensure project timelines and objectives were met, providing leadership in communication and resource allocation. Key Achievements:
• Successfully managed a large-scale transformation project, improving stakeholder engagement and adoption of new processes.
• Achieved increase in employee engagement and readiness, significantly reducing resistance to change.
• Facilitated seamless transition, leading to improvement in operational efficiency post-transformation.
American University of BeirutProcurement Data Analyst
Nov. 2018 - Nov. 2019Beirut District, Lebanon• Managed data analysis for procurement, enhancing decision-making with regular reports.
• Developed KPIs and automated supply chain processes, resulting in optimized operations. Key Achievements:
• Delivered comprehensive data analysis, enabling more informed procurement decisions and reducing purchase errors.
• Produced actionable reports, leading to cost savings by identifying procurement inefficiencies.
• Developed and implemented Key Performance Indicators (KPIs) that streamlined supply chain processes, improving operational efficiency.
• Automated manual tasks, which reduced processing time and minimized human errors.
Natout DelightManaging Director for Business Startup
Dec. 2016 - Apr. 2018Curitiba Area, Brazil• Led all aspects of business operations, from human resources to sales, ensuring the startup’s success.
• Created SOPs for production, packaging, and distribution functions, improving operational efficiency. Key Achievements:
• Played a key role in achieving early startup success, growing the team and securing major sales deals that boosted overall company performance.
• Developed and implemented Standard Operating Procedures (SOPs) across production, packaging, and distribution functions, resulting in improvement in workflow efficiency and reduction in errors.
• Streamlined operations, which led to reduction in production costs and increase in product output, supporting the company’s scalability and market competitiveness.
Saudi OgerProcess Control & Improvement Manager
Apr. 2014 - Aug. 2016Saudi Arabia• Implemented continuous process improvement strategies in construction operations, increasing efficiency.
• Oversaw construction projects' adherence to the Quality Management System, ensuring timely resolution of deviations and nonconformances in coordination with internal and external audit teams.
• Developed executive reports and KPIs for monitoring and enhancing project performance. Key Achievements:
• Successfully implemented continuous process improvement strategies, leading to increase in operational efficiency across construction projects.
• Reduced project delays and optimized resource utilization, contributing to reduction in overall project costs.
• Ensured full compliance with the Quality Management System across all construction projects, achieving reduction in nonconformances and deviations.
• Collaborated effectively with internal and external audit teams to resolve quality issues, improving overall project quality ratings.
• Developed executive reports and KPIs that enhanced project performance tracking, resulting in project completion times and increase in project success rate.
• Provided data-driven insights to executives, enabling strategic decisions that contributed to better project outcomes and resource allocation.
Kabbani Construction GroupHead of Business Process Management
Jan. 2012 - Mar. 2014Jeddah - Saudi Arabia• Led corporate transformation initiatives, improving HR, finance, and procurement processes.
• Implemented group-wide HR policies and managed process automation projects.
• Developed key performance indicators (KPIs) across process models and identified resource bottlenecks and process weaknesses, resulting in better process execution.
• Managed the project of registering fixed assets within the scope of machinery, equipment, and vehicles of the group across KSA, resulting in accurate data capture for better monitoring and control by management.
• Managed the CEO's management report for the group. Key Achievements:
• Led comprehensive corporate digital transformation initiatives that resulted in significant improvements in HR, finance, and procurement processes, enhancing overall operational efficiency. • Achieved reduction in process cycle times and improved employee satisfaction through streamlined HR operations.
• Implemented standardized HR policies across the organization, resulting in enhanced consistency and compliance across all departments. • Managed process automation projects that reduced manual tasks, increasing productivity, and allowing HR teams to focus on strategic initiatives.
• Developed and implemented key performance indicators (KPIs) across various process models, leading to the identification of resource bottlenecks and process weaknesses. • Achieved improvement in process execution efficiency and enabled data-driven decision-making through actionable insights.
• Successfully managed the project for registering fixed assets, including machinery, equipment, and vehicles across KSA, leading to accurate data capture. • Enhanced management's ability to monitor and control assets, resulting in reduction in asset mismanagement and improved financial reporting.
• Managed the preparation of the CEO’s management report for the group, delivering critical insights and performance metrics that informed strategic decisions.
Saudi OgerSenior Business Analyst
Jan. 2007 - Dec. 2011Business Process Management Department• Spearheaded process improvement in HR, finance, and procurement, aligning projects with business strategies.
• Developed business processes during the company’s ERP implementation in collaboration with KPMG. Key Achievements:
• Successfully developed and updated the company’s policies and procedures, ensuring compliance with industry standards and enhancing operational effectiveness.
• Achieved improvement in employee adherence to policies, resulting in a more streamlined and efficient work environment.
• Implemented continuous process improvement initiatives within the Human Resources, Finance, and Procurement departments, leading to increase in operational efficiency and reducing processing times.
• Enhanced employee satisfaction and productivity through optimized HR processes, reducing onboarding time.
• Collaborated with KPMG to develop all business processes, gathering requirements and creating process maps for the “AS – IS” and “TO – BE” models during the ERP implementation project.
• Contributed to a successful ERP rollout that improved data accuracy and business operations, resulting in a smoother transition and better user adoption.
• Developed and maintained comprehensive organizational charts, providing clarity on reporting structures and facilitating improved communication across departments.
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