Ozlem Ongun - Head of Sales and Business Development, 3SC Analytics

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Work Background

SS Supply Chain Solutions (3SC)Head of MEA and SCDP (Special Customer Development Program)

Oct. 2022Turkey• Development of Business Strategy for Supply Chain Analytics Products & Services • Conducting market research, analyzing the market and competitor activity to keep ahead of market trends • Network Development and Geographical coverage for service offerings • Developing new businesses & managing client relationships • Enable growth and profitability of SC Analytics business • Create & Development of Sales Organization • Management of Sales Lead & CRM with the help of Sales Organizations • Expansion of business with existing customers & promoting all products and Services-Software as a Service (SaaS), Analytics as a Service (AaaS) and 4PL across geography • Establish Global Control Tower and 4PL services in MEA with digitalization • Manage Profit & Loss of the business • Setting process and procedures, monitoring and control related to sales & delivery activities • Develop long-term Retention Strategy and monthly reviews with the existing customers • Managing entire sales cycle from qualified lead to POC, contracting and commercials, negotiation & closure • Driving sales initiatives with responsibility of ROI and exploring marketing avenues to build consumer preference and drive volumes • Strengthening relationships with strategic key account customers, opinion leaders, thereby ensuring high customer satisfaction by providing them with complete after sale support services • Able to clearly envision and communicate the future for the business particularly as it relates to digital opportunities Translates the vision into actionable, quantitative plans • Positioning / Representing Organizations in different business forums to gain the brand awareness • Manage teams for high performance. Helps to develop clear responsibilities and a development path for each role within the department • Demonstrate management capabilities including making effective use of external business partners; ensure clear deliverables for Service Partners; prepare budgets and Resource Planning

Demandtex Consulting GroupCountry Manager

Aug. 2020 - Oct. 2022Turkey, EMEA and EuropeBuild the company go to market strategy in Turkey, Middle East, Africa, CIS Countries and Europe Responsible from revenue and the profitability of the company Selling Supply Chain Consultancy Services, Supply Chain Applications Implementation Services, Supply Chain Planning Applications, Pricing Solutions and a Digitalization Platform to the Supply Chain and IT Teams of the both big, medium and small sized organizations around the region Responsible from developing the growth strategy of the company Managed to triple the company revenue and triple the head count in 2 years Responsible both the business development and existing customer relationship management Responsible from people management of the team Managing the partnership relations with Relex, Competera and Cloud Ararat. Having a responsibility of developing new partnerships for the company and finding new business areas and geographies to enter. Managing all the marketing activities and events of the company by using the marketing agencies.

GartnerBusiness Development Director Supply Chain

Jan. 2017 - Aug. 2020Turkey and Middle EastWorking with senior supply chain and IT executive’s to support moving from a traditional supply chain that struggle’s to maximize business benefits across innovation, market demand and operations excellence. I work with clients in Industrial and High Tech, Consumer and Retail, Healthcare and Life Sciences to champion the Demand Driven Value Network model which is designed from the outside in, based on a clear definition of value from the perspective of the customer. Leading global companies recognize the need to move away from a one-size approach to supply chain and are adopting hybrid governance and process schemes that support the delivery of differentiated supply responses to unique segments of demand balanced against the total cost to serve. They are also augmenting their functional processes with cross-functional capabilities that enable synchronization across demand, product and supply value networks to maximize end-to-end value for customers, suppliers, employees and shareholders.

Management EventsCountry Manager

Aug. 2013 - Jan. 2017Accountable for P/L and portfolio Portfolio planning in close cooperation with CEO Timing and direction of sales Sales Results: country sales targets are met, own sales, quality of sales work, growth Coaching Sales Team Managers, ensuring their results & skills Sales Team's performance & job satisfaction Ensuring concept and processes are followed on the local level Atmosphere and local leadership, support for Team Managers

Motorola SolutionsTerritory Account Manager

Feb. 2011 - Jul. 2013istanbul, turkeyResponsible for selling Motorola Mobile Computers, Wireless Products and RFID Solutions in Retail, Telecommunication and Government Industries Responsible for reaching quarterly and yearly sales targets Managing relations at the biggest customers in these industries Managing the Business Partners and Distributers relations with Motorola and customers Visiting customers to explain Motorola vision and products Visiting Business Partners to motivate them to sell Motorola product portfolio Training Business Partners about Motorola Partner Program and Motorola Solutions Assigning the right Business Partner for the customers Providing the suitable pricing for each customer and project Supporting Business Partners for creating new opportunities Training Business Partners about sales techniques for selling Mobile Computers and Wireless Products, Opportunity Management Sales Reporting Partner Management Reporting to the Regional Account Manager in Russia

Best BuyCountry Project Manager

Apr. 2008 - Feb. 2011Istanbul, TurkeyWorking as Project Manager for Best Buy Turkey’s country entry and store opening projects. Responsible for all function establishments in Turkey inline with Best Buy corporate standards. Responsible for opening Best Buy stores in Turkey at the targeted time, within the project budget with the expected qualifications and resources. (Izmir and Ankara stores) Responsible for Project Management, Time Management, Resource Management, Budget Management, Quality Management, Project Plan Updates, Project Status Reporting, Communication Plan Management, Change Request Management. Reporting directly to the Country President.

IBM POS COChannel and Special Projects Manager

Oct. 2007 - Apr. 2008Special Projects Management Working as PM for new business areas. Responsible for developing new solutions and managing the team that implement these solutions. Responsible for end to end solution development and implementation processes at the direct customers and the channel customers. Adapting IBM products and services into these newly developed special projects. Support and manage technical project managers. Examples for special projects are Kiosk applications, CRM solutions, Retail Market researches for new product development, New TL conversion for POS applications, EFT Pos integration projects, Customer specific POS application development and implementation projects. Channel Management Building sales channels, Managing channel team and support with a group, dealer relationships and finding out new dealers across Turkey. Coordinating relationship between the company and resellers. Exploring new members and customers in order to develop market share. Preparing yearly sales targets and budgets. Achieving sales targets, preparing yearly sales reports, negotiating weekly outlook figures with EMEA Territory Management, preparing yearly target sales budget for the Business Partners, account management of strategic win back customers, market and competition analysis, managing all sales activities for Retail sector with sales and consultancy units, including profit and loss responsibility for the business, Creating new marketplace and projects about vertical market of Retail, Generating new products development and sales strategies, Ensuring the satisfaction of the customers, Following technological changes for related products, Process and regulation preparation and apply, Observing the activities of other Retail Automation suppliers in the IT area, Providing feedback to management on any problems in the POS area, Arranging channels school educations, Managing marketing budget and new campaigns, Reporting to Ass. GM and General Manager.

IBM POS COCustomer Relationship Representative

Oct. 1999 - Oct. 2007Working as Client Representative for International Retail Accounts. Primary responsibilities include: Selling IBM and non-IBM Products and Services to major retail companies such as Carrefour, Praktiker, ToysR Us, Metro, Tesco-Kipa, Dia, Marks&Spencer, Real, D&R, Boyner, Ikea, Zara, Mango, Migros, Sephora, Al Shaya. Introducing and presenting retail solutions to current accounts as well as covering new opportunities that are emerging in the Turkish Market. Initiating Business Intelligence and CRM projects in major accounts such as Carrefour, ToysR Us, Tesco-Kipa and Praktiker. Initiating Business Consultancy Services projects. Finding new sectors, new solutions and new products. Increasing customer satisfaction. Reporting to the Assistant General Manager.