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Network Power<100 people
Roles
👍100%
Sales & BizDev
📞100%
Call Center
💬100%
Customer Service
Geos
Work Background
XCaliber ContainerSales Professional
Jul. 2020 - Apr. 2023Texas, United StatesSales Prospecting and Lead Generation: Identify and target potential customers through proactive prospecting efforts, including cold calling, email campaigns, and social media outreach. Qualify leads to determine their fit with the company's products or services. Consultative Selling: Conduct effective sales presentations and product demonstrations to articulate the value and benefits of the company's offerings. Understand customer pain points, challenges, and objectives to tailor solutions that address their specific needs.
Relationship Building: Establish and nurture strong relationships with customers, acting as a trusted advisor and point of contact throughout the sales process. Respond promptly to inquiries, provide accurate information, and offer exceptional customer service. Sales Pipeline Management: Maintain a well-organized sales pipeline by accurately tracking and updating customer interactions, lead status, and sales activities in the CRM system. Continuously prioritize leads and opportunities to maximize conversion rates and meet or exceed sales targets. Negotiation and Closing: Employ effective negotiation techniques to overcome objections, address pricing concerns, and successfully close sales deals. Collaborate with internal teams to ensure smooth order processing and delivery. Market and Competitor Analysis: Stay informed about industry trends, market dynamics, and competitors' offerings. Leverage this knowledge to position the company's products or services effectively and differentiate them from competitors. Collaboration: Partner with cross-functional teams, including marketing, product management, and customer support, to align sales efforts and provide feedback on customer needs and market trends.
T.A.E Solution Marketing Sales And Marketing Specialist
Aug. 2015Dallas-Fort Worth MetroplexAs a Sales and Marketing Consultant, my role is to provide strategic guidance and expertise to clients in optimizing their sales and marketing efforts. I collaborate with businesses across various industries, helping them drive revenue growth, enhance brand visibility, and achieve their business objectives. With a deep understanding of sales techniques, marketing trends, and consumer behavior, I develop tailored strategies and execute targeted campaigns to maximize client success. Strategy Development: Work closely with clients to understand their business goals, target audience, and competitive landscape. Develop comprehensive sales and marketing strategies that align with their objectives, leveraging a combination of traditional and digital channels. Campaign Planning and Execution: Develop and implement integrated marketing campaigns that drive brand awareness, generate leads, and facilitate sales conversions. Utilize a mix of digital marketing, content creation, advertising, and public relations techniques to reach the target audience. Brand Development and Positioning: Assist clients in establishing a strong brand identity and positioning strategy. Collaborate on brand messaging, value propositions, and differentiation strategies to enhance customer engagement and loyalty. Sales Enablement: Provide sales teams with the necessary tools, training, and collateral to effectively promote products or services. Develop sales enablement materials, including presentations, sales scripts, and product documentation, to support the sales process. Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and a point of contact for their sales and marketing needs. Understand client objectives and proactively identify opportunities to add value and drive results.
Time Warner CableTime warner Cable
Feb. 2011 - Aug. 2014Irving, Texas, United StatesCustomer Support: Provide prompt and courteous customer support via various channels such as phone, email, live chat, or social media. Respond to customer inquiries, requests, and complaints in a professional and empathetic manner, ensuring timely resolution and customer satisfaction. Issue Resolution: Investigate and resolve customer issues or concerns, escalating complex cases to the appropriate teams if necessary. Troubleshoot problems, provide solutions, and follow up with customers to ensure successful resolution and a positive customer experience. Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries, provide accurate information, and offer recommendations. Stay updated on product features, updates, and promotions to provide relevant and timely assistance. Order Processing: Assist customers with placing orders, order modifications, cancellations, and returns. Ensure accurate and efficient order processing, verified details, and coordinated with the fulfillment or shipping department to meet customer expectations. Customer Education: Educate customers on product features, usage instructions, and troubleshooting steps. Guide customers through self-service options, tutorials, or knowledge base resources to empower them to find answers and resolve minor issues independently.
Complaint Handling: Handle customer complaints with professionalism and empathy, actively listening to their concerns and seeking fair and satisfactory resolutions. Document complaints, identify trends or recurring issues, and provide feedback to relevant teams for process improvement. Customer Satisfaction Surveys: Conduct customer satisfaction surveys to gather feedback and insights on the customer experience. Analyze survey results, identify areas for improvement, and collaborate with relevant teams to enhance customer service strategies and processes.
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