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Work Background
The Kreative FortressFounder and Content Creator
Jan. 2024Westchester County, New York, United StatesDeveloped and manage "The Kreative Fortress," a social media brand focused on cybersecurity awareness and creative empowerment, for the culture. Create and curate content that educates and engages a diverse audience, emphasizing technology trends, cybersecurity basics, and creative entrepreneurship. Utilize branding, design, and marketing strategies to grow the brand's presence and connect with the community.
Pace UniversityFinancial Aid Coordinator
Jun. 2019 - Aug. 2020Pleasantville, NYDelivered exceptional customer service and support to students, families, and authorized personnel by answering financial aid inquiries, improving client satisfaction and understanding Educated students on federal and state financial aid policies to enhance financial literacy across NYC and Pleasantville campuses Conducted administrative tasks, aided the call center in answering phone calls, and communicated department-appropriate information with colleagues via Microsoft Office, ensuring smooth office operations and timely coordination of support Processed financial aid documents and facilitated the disbursement of federal and state funds, preparing students for financial success Collaborated with department supervisors and assistant director to support tasks related to student focus group of ABSN (Accelerated Bachelor of Science in Nursing) students Mastered Pace University's Oracle Banner 9 system for precise and efficient data entry and retrieval
Pace UniversityFinancial Aid Call Center Agent
Nov. 2017 - May. 2019Pleasantville, NYPromptly administered an average of 70-100 customer support calls per day via Cisco phone systems, in a 3 month time frame, addressing concerns about facilities, financial aid, and costs reaching a 80-90% customer satisfaction rate Guided prospective undergrad students and staff on financial aid policies and procedures at NYC and Pleasantville campuses, effectively communicating complex information to ensure understanding and compliance Evaluated costs and benefits of potential actions to make informed decisions, by reviewing finanical aid award packages compared to current family or individuals finances Utilized Pace University's internal processing system, Oracle Banner 9, to streamline workflows and ensure data accuracy
Kreative Hue Design Studios, LLC Creative Service Specialist - Custom Websites, Branding & Digital Design Assets
Jan. 2016 - Aug. 2024Implement customized design solutions using Squarespace and WIX for 15 new small businesses and freelancers, enhancing their web presence and brand image and contributing to a 45% increase in customer engagement over a 3-month period Design custom logos, stationery, marketing materials, and 8+ types of digital assets and media types for websites and brands to enhance brand identity and marketability using design tools as Adobe Photoshop and Canva Controlled 3+ client projects concurrently, ensuring timely delivery and adherence to client specifications, while incorporating a passion for creativity and a commitment to excellence to help clients achieve set goals and stand out in their respective industries Work closely with clients to refine design expectations, identify the strengths and weaknesses of alternative solutions and influence outcomes that provide functional solutions while maintaining client satisfaction Incorporate the Honeybook platform to consolidate client interactions, invoicing and communications, streamlining workflows and enhancing project management Leverage AI tools like ChatGPT and Midjourney in conjunction to produce cohesive, visually appealing, and strategically sound content across digital platforms tailored to brand voice and marketing strategies, enhancing engagement and audience reach
United Concordia DentalInbound Customer Service Representative
Aug. 2014 - Mar. 2016Williamsport, Pennsylvania AreaManaged 90 incoming calls daily to provide comprehensive education on insurance benefits and coverage, process dental claims and resolve service complaints with empathy and professionalism to ensure customer satisfaction Collaborated with colleagues and cross-functional teams to streamline processes and enhance customer experience Maintained precise records of customer interactions, transactions and account maintenance to ensure accuracy and adherence to company policies Exceeded daily goals such as call duration, after call usage, and amount of calls taken
Kingdom Inc.Print Production Operator
Jun. 2012 - Aug. 2014Mansfield, Pennsylvania, United StatesDemonstrated expertise in pre-press and print production, ensuring high-quality output and adherence to company standards Proficiently operated Firey Print Servers, cutting, bindery, production, and assembly machines, effectively managing print projects from start to finish Designed and managed custom graphics for media packages and over 50 clients, leveraging creativity and attention to detail to meet client specifications and expectations Utilized Adobe Photoshop, InDesign, and Illustrator to create and modify graphics, optimizing visual appeal and print quality Occasionally covered front desk receptionist responsibilities, including answering incoming calls through the company's switchboard, processing outbound mail packages and pickups, and greeting potential clients in person. Connected clients with respective salespersons for meetings Collaborated closely with a small team of 6 and clients to ensure accurate project specifications, timelines, and deliverables Maintained a strong commitment to quality control, conducting thorough inspections and implementing necessary adjustments throughout the print production process
SprintInbound Customer Service Representative
Nov. 2009 - May. 2011Bethlehem, Pennsylvania, United StatesSkilled in customer retention, focusing on new and prospective members by performing all aspects of customer service, including answering approx 70-80 incoming phone calls from clients and providing instant message chat support Communicated with customers and internal departments via Avaya phone systems, connecting clients to bilingual representatives, conference calls with credit verification companies and enterprise account services Informed prospective customers of special promotions, explained detailed membership and contract information for various Sprint-supported cell phones and wireless devices Ultimately, proceeded with new customer applications and credit approval process when necessary, gathering customers' sensitive information and handling according to HIPAA guidelines Collaborated with third-party vendors to complete security background checks for new customers or upgrade requests from existing customers and continued with processing of activation deposit payments for new account services Trained in handling personally identifiable information (PII) when verifying customer information and PCI DSS (Payment Card Industry Data Security Standard) when processing payments Maintained 100% of customers’ feedback from customer surveys
Burlington Coat Factory StoreRetail Sportswear Associate
Jul. 2005 - Jul. 2009Whitehall, Pennsylvania, United StatesWorked with a team of 4-6 individuals to maintain a well-kept and systematically arranged sales floor, creating an atmosphere of orderliness ensuring customers' experience was exceptional Extended warm greetings and assisted customers in locating merchandise on displays around the department store and sales floor when required Executed floor rearrangements, adeptly assisted with visual merchandising, upheld display integrity, and diligently managed cleanliness. Additionally, contributed to the sales process by operating registers and occasionally aiding in packaging purchases
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Clerk @ Hazel Hawkins Memorial Hospital