Addie Batson

Enterprise Customer Success Manager @Igloo Software

Startup FounderMarketing📝 Influencer or BloggerSales & BizDevHR🐦 DesignConsultingBrand Marketing ManagerCommunications ManagerPR ManagerContent ManagerCreative ProducerCommunication DesignerPostGraduateCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterTechnical Support AgentCold Calling SpecialistCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistAssistantAdministrative SpecialistCommunity ManagerBusiness Analyst🎓 StudentExecutive AssistantAssociateEngagement ManagerCopywritingAssociate PartnerProject CoordinatorOffice AdministratorCopywriterModelCRM managerUndergraduate StudentGraduate StudentBlog ManagerAdvisorProduct ConsultantData EntryDatabase Coordinator

My name's Addie and I hope you've been 💯. I have extensive experience in customer success, strategic account management, and digital workplace solutions, working with major tech organizations like Clearo, Shopify, Bird Scooters, and Uber. Over the last eight years, I've honed their skills in the Toronto scale-up space, working with several unicorns and managing enterprise-level accounts. Notable achievements include: Driving $1.1M in passive capital renewals through automation at Clearco, maintaining a 91% CSAT score. Leading the customer success journey for key commercial real estate clients, managing $8.5M in ARR at VTS and creating a first-year onboarding activation plan. Managing platinum accounts at CXApp like PepsiCo, DoorDash, and NBC Universal, achieving a 127% NRR and a 148% YoY increase in TCV. Developing North America's first accredited Customer Success program at York University, creating curriculum and practical learning materials. Wining Multiple creative CS and Leadership awards for my out of this world social campaigns for global brands. My approach combines strategic thinking, data-driven insights, and an ability to build lasting relationships, while creating a memoriable laugh or three. Always ensuring customer growth, retention, and satisfaction. I thrive in roles that require innovation, collaboration, and a deep understanding of customer needs. Oh and I make the best pies 🥧

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