My name's Addie and I hope you've been 💯. I have extensive experience in customer success, strategic account management, and digital workplace solutions, working with major tech organizations like Clearo, Shopify, Bird Scooters, and Uber. Over the last eight years, I've honed their skills in the Toronto scale-up space, working with several unicorns and managing enterprise-level accounts.
Notable achievements include:
Driving $1.1M in passive capital renewals through automation at Clearco, maintaining a 91% CSAT score.
Leading the customer success journey for key commercial real estate clients, managing $8.5M in ARR at VTS and creating a first-year onboarding activation plan.
Managing platinum accounts at CXApp like PepsiCo, DoorDash, and NBC Universal, achieving a 127% NRR and a 148% YoY increase in TCV.
Developing North America's first accredited Customer Success program at York University, creating curriculum and practical learning materials.
Wining Multiple creative CS and Leadership awards for my out of this world social campaigns for global brands.
My approach combines strategic thinking, data-driven insights, and an ability to build lasting relationships, while creating a memoriable laugh or three. Always ensuring customer growth, retention, and satisfaction. I thrive in roles that require innovation, collaboration, and a deep understanding of customer needs.
Oh and I make the best pies 🥧More...
A seasoned product and UX design leader with over 20 years of experience creating user-centric digital solutions and mentoring high-performing teams.
I excel at bridging business goals with innovative design to drive impactful results.More...