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Work Background
Chesapeake EnergySupervisor - IT Infrastructure Technology
Aug. 2022Oklahoma City, Oklahoma, United StatesAs an IT Supervisor at Chesapeake Energy Corporation, I develop strategic plans in line with business needs by collaborating with IT leaders, including senior IT manager, senior manager of cybersecurity, IT manager, and chief information officer. I coordinate application stakeholders with determining optimal infrastructure solutions based on requirement specifications for resource optimization and reclamation of unused resources. I build strategic business cases addressing broader organizational impacts. I translate business requirements into actionable roadmaps and communicate technical information to non-technical stakeholders to bridge gaps between business needs and technical teams.
Highlights of accomplishment in this role include:
➙ I built top-performing teams and stabilized the department by upskilling and enabling teams to maintain reliable infrastructure and support other disciplines during volatility in the oil and gas industry and presenting team performance to executive management.
➙ I reduced department costs by 20% by eliminating unused licenses and contracts, consolidating cloud apps, downsizing server sizes, and redirecting new deployments from the public cloud to on-premise infrastructure.
➙ I led a team of senior cloud engineers, network specialists, senior network engineers, principal cloud architects, data center specialists, and wireless engineering specialists in managing physical data center space, network infrastructure, virtualization, and cloud storage. ➙ I reduced storage usage by 15% over 18 months through optimal resource allocation and data management.
➙ I eliminated a number of servers by 25% by consolidating the workload and improving server performance.
➙ I developed and pushed out MS Updates monthly utilizing SCCM to 1000+ Windows Servers. Company / Organization: Chesapeake Energy Corporation Position / Title: Senior Cloud Engineer | Scrum Master – IT Infrastructure Technology
Chesapeake EnergySenior Cloud Engineer | Scrum Master – IT Infrastructure Technology
Sep. 2014 - Aug. 2022Oklahoma City, Oklahoma AreaThroughout my tenure as Senior Cloud Engineer and Scrum Master at Chesapeake Energy Corporation, I planned and executed Windows server management projects from conception to finalization while acting as a Scrum Master and ensuring the completion of deliverables within strict time, quality, and budget constraints. I managed IT infrastructure technology for companies M&A activities while serving as a primary point of contact/change management coordinator for the technology team. I defined and deployed required resources for various applications in collaboration with application owners. I drove strategic initiatives that drive significant impact while ensuring alignment with organizational goals. Highlights of accomplishment in this role include:
➙ I optimized project efficiency and team collaboration by facilitating agile processes across two departments in addition to managing assigned cloud engineering activities while acting as a Scrum Master for two years.
➙ I reduced and maintained administrative overhead by 40% by streamlining infrastructure deployment and automating and simplifying deployment processes.
➙ I enhanced troubleshooting efficiency by 30% over seven years by reducing environmental variations.
➙ I introduced automation and standardization and promoted team collaboration by driving a mindset shift within the organization, transforming disparate teams, and eradicating barriers.
➙ I managed the company’s software overhead of 10% of expenses, analyzed variance reports, and implemented effective action plans to minimize budget deviations.
➙ I completed automated Windows Server deployments three times over seven years using three distinct methods: PowerShell scripts, VMware vRealize Automation (vRA), and ServiceNow integrated with Azure Automation. ➙ I implemented and managed Windows Servers in a hybrid cloud environment within two data centers and 10+ field locations.
HighMount Exploration & Production LLCSenior IT Technician
Sep. 2010 - Sep. 2014Oklahoma City, OklahomaDevelop our next generation IT management infrastructure utilizing SCCM 2012, SCOM 2012, SCSM 2012.
Administer users, server and computer accounts, and Group Policy within an Active Directory environment.
Build and manage Windows servers (AD and SCCM) utilizing VMware and Hyper-V.
Administer Exchange 2010 user accounts.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM.
Develop and test software packages and OS images that can be installed as standalone packages or via SCCM.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Interact with other departments to coordinate action plans to proactively address technology issues.
Work with software and hardware vendors to procure necessary resources.
The GEO Group, Inc.IT Analyst - Field Support
Sep. 2008 - Sep. 2010Provide Field, Server, and Infrastructure support to 3 facilities within a 3 state region.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Work with user’s in resolving daily IT issues.
Interact with other departments to coordinate action plans to proactively address technology issues.
Administer users, server and computer accounts, and Group Policy within an Active Directory environment.
Regions Financial CorporationIT Manager - Support Center
Mar. 2007 - Sep. 2008Manage a Help Desk team that provides desktop, laptop, printer, software and application support to over 30,000 employees.
Provide advanced troubleshooting on issues that affect user's desktops, laptops, printers, in-house and third party applications, and procedural issues.
Coordinate system wide outage resolutions to aggressively achieve the lowest downtime. Interact with other departments to coordinate action plans to proactively address technology issues.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM 2007.
Develop and test software packages that can be installed as standalone packages or via SCCM 2007.
TeleTech Holdings IncSite IT Director- Site Operations
Sep. 2006 - Mar. 2007Responsible for all IT related technologies and issues in a 1000+ computer customer management relationship center. Responsible for the maintenance and operation of an onsite datacenter that housed over 30+ servers, telecom, fire suppressant, and UPS systems.
Resolved application and network outages utilizing resources from corporate partners and in-house resources.
Develop innovative and progressive IT solutions for local Operations and customer needs; including image development, hardware and software troubleshooting, training of employees on procedures and policies, project management.
Manage and assist a team of 2 technicians and coordinate communicates with corporate headquarters, customer relationship managers, and customer resolution desk.
Develop DVD based images utilizing Norton Ghost.
AmSouth BankTeam Lead - Field Operations Support
Aug. 2002 - Sep. 2006Manage a team of 10 technicians that provide desktop, laptop, printer, software and application support to over 6,000 employees in Alabama. Personally support high profile users and senior management during critical downtime.
Responsible for meeting strict service level agreements and ensuring completion and satisfaction of customer's technology needs.
Williams CommunicationsIT Tech II
Nov. 1999 - Mar. 2002Monitoring and supporting backend operations of the companies' IT networks.
Perform diagnostics and provide support to problems occurring in the infrastructure, server, and desktop areas of a mixed environment.
Collaborate with system owners on corrective actions for complex issues and on special projects or assignments.
Interact with outside customers to reach resolutions of networking malfunctions.
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