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Work Background
Farmers InsuranceLearning And Development Specialist
Jan. 2022VirtualAs a Learning and Delivery Specialist for the Bristol West Claims Department, I excel in delivering engaging training programs virtually. I create and conduct impactful training sessions, leading virtual training for New Hire Onboarding and Progression training. I offer personalized feedback and support, oversee training plans aligned with organizational goals, and enhance skills and efficiency across the organization. I specialize in instructional design, virtual facilitation, employee training, and coaching. My expertise extends to diversity and inclusion, program management, team building, and communication. Committed to continuous improvement and professional growth, I drive performance and success through innovative training solutions.
Farmers InsuranceSpecial Claims Representative
Aug. 2017 - Jan. 2022Jacksonville, Florida AreaEvaluate, investigate and negotiate bodily injury/liability claims with or without attorney representation. Attend mediation’s to bring claims to resolution and attend trials as a company representative. Work professionally with colleagues, management and legal team to effectively and efficiently resolve claims at all levels of a claim file. I have experience training others in claims best practices, system navigation and virtual contacts. Established and maintain the Florida Agency Liaison Program with claims.
Farmers InsuranceSenior Field Claims Adjuster
Feb. 2012 - Aug. 2017jacksonville, floridaDirect adjuster: February 2012 to March 2013. Assess liability, and analyze, evaluate and settle Bodily Injury and Property Damage claims. Review medical documentation for reasonable and necessary treatment and usual and customary charges, while determining causation and mechanism of injury. Scheduling estimates, reviewing damages and issuing payments for property damages. Follow company procedures and acquiring proper documentation, signatures and information to issue settlement payments. Maintain a diary system to monitor claims and review for fraudulent activity. Working in an office environment, at home and while travelling. Build rapport and relationships with insured’s, claimants and other insurance adjusters in person and over the phone. Atty Rep adjuster: March 2013 to April 2014. Handle bodily injury and property damage claims with attorney involvement. Analyze and evaluate medical records and bills for reasonable and necessary treatment and charges. Negotiate settlements and provide excellent customer service to customers, claimants and counsel. Senior field claims rep: direct and atty rep
April 2014 to present Currently serve as the community involvement coordinator for North East Florida, organizing quarterly volunteering for members of my organization. Member of FarmersFit- remote team- which encourages physical activity and accountability as well as support for a healthy lifestyle and habits.
State FarmMultiLine Sales Rep
Apr. 2010 - Feb. 2012Saint Johns, FloridaSell and Service all P&C lines including Fire, Auto, Life, Health, and State Farm Bank products. Make outbound sales calls as well as implement mailers and marketing strategies to increase personal sales production. Trained office staff on new bank software and increased bank production by over 200%. Coached employees in other agent’s office’s on how to increase bank production.
BBVA CompassFinancial Sales Advisor
Apr. 2008 - Apr. 2010Jacksonville, FloridaInitiate contact with new and existing clients to open and retain personal and business accounts, and loans. Advise clients on how to make, save and protect their assets as well as prepare for retirement and other future needs. Exude a level of professionalism and knowledge that allows the customer to feel secure and continue to return for my services.
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