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Work Background
TeamtailorCustomer Support Agent
Aug. 2023 - Sep. 2024Stockholm, Stockholm County, SwedenIn my role as a Customer Support Agent at Teamtailor, I was dedicated to delivering top-notch customer service through live chat and email. With a focus on maintaining a 98% happiness rating, I ensured timely responses to user inquiries, fostering positive relationships with existing users, troubleshooting technical issues and training users on all functionalities.
SafeStart InternationalCustomer Success Consultant
Jan. 2023 - Apr. 2023Stockholm, Stockholm County, SwedenGuide clients through implementation from start to finish, ensuring YouFactors® is configured to support client business requirements. Facilitate in onboarding and customer success workshops both on a virtual and face-to-face setting to the client. Assist client with resolving technical issues from initial troubleshooting to escalating to internal teams. Identify and manage leads sourced from the website, convert leads to opportunities as well as effectively position YouFactors® features to qualified opportunities, managing the complete sales cycle for inbound opportunities from beginning to end.
CPA GlobalImplementation Consultant - Professional Services
Jun. 2018 - Jun. 2021London, United KingdomAs an Implementation Consultant of CPA Global, I focused on directing the implementation projects for both corporate companies and law firms while serving as second-line support to other technicalities. My entire responsibilities cover the implementation processes of data migration, documentation, business plans, business analysis, and coordination with other personnel. Through my extensive understanding of the corporate industry, I have delivered significant contributions to the company's goals and mission while continuously honing my knowledge and abilities in this field.
NetNamesClient Service Partner
Jun. 2017 - Apr. 2018London, United KingdomFor about 4 years of progressive career in providing exceptional work performance at NetNames, I have been appointed to various roles in this company. As Client Service Partner, I coordinated diverse functions in providing services to clients while managing accounts, liaising with clients, establishing relationships, and overseeing project & product management. My versatility during this career allowed me to bring organisational gains, drive revenue opportunities, and develop team performance. Moreover, I served as a training leader in guiding and advising clients regarding the procedures of the domain name management platform.
NetNamesCustomer Service Coordinator
Sep. 2015 - Jun. 2017London, United KingdomBeing a Customer Service Coordinator, I managed the entire control and directions of a team for various services, transactions, and work operations. I directed the daily procedures in administrative functions, customer escalations, team development, customer orders, and other office administrations. As a team leader, I created a compelling and workable environment to produce excellent results and maintain the high-quality performance of my team. Along with my duties, I have established a standard where our team will prioritise the service we provide by utilising industry best practices and acting as a client-centric professional.
NetNamesCustomer Support Specialist
Dec. 2014 - Sep. 2015London, United KingdomBefore I attained my leadership position, I was Customer Support Specialist at NetNames. I imparted a commendable performance and robust work ethic in processing multiple business functions, providing services, coordinating with stakeholders, handling support tasks, and monitoring workflows. I also coordinated with clients on the procedures and legislation of domain name management and the company's database management regulation. My dynamic mentality and ability to adapt to complex processes allowed me to perform seamlessly and effectively without losing work quality.
Ukash (Smart Voucher Limited)Customer Service Advisor
Aug. 2014 - Oct. 2014London, United KingdomIn my short career as a Customer Service Advisor at Ukash, I was still able to deliver business aims and substantial influence on the company's vision. I oversaw various fraud cases by assisting with the solution procedures, handled a large volume of calls, and spearheaded the account management of clients. As I managed different fraud cases and issues from clients/victims, I strategically built a positive relationship with them to diminish the negative impact on the company. Not only have I created an amicable setting, but I have also addressed and resolved a multitude of cases/issues successfully.
TicmateTicketing Consultant: French Helpdesk
May. 2013 - Jun. 2014Stockholm, SwedenTicket management, customer & technical support, and communications were my primary responsibilities as the Ticketing Consultant – French Helpdesk of Ticmate. I resolved their issues on payment problems, helped with bookings and cancellations, and offered a variety of assistance to a wide range of support aspects. Apart from customer support, I also functioned as a Translation Consultant in reviewing and analysing the language quality of various websites, mass emails, vouchers, and bookings to create an exceptional and zero-error output.
The EconomistClassified / Delegate Sales Executive
Nov. 2012 - Mar. 2013Stockholm, SwedenMy proven industry abilities and broad scope of knowledge allowed me to be employed by aValex Ltd., UK, Sales Executive, as the Classified – Delegate Sales Executive of The Economist Group. I led the management and organisation of the EuroFinance conferences and other training programs to drive sales of delegate seats. The area of my responsibilities during this career extends to market analysis, program management, competitive analysis, sales functions, and leadership. Moreover, I have engaged with numerous delegates to produce outstanding results in sales by coordinating with the marketing team to obtain business gains in generating sales leads.
GoogleData Quality Evaluator
Jun. 2012 - Aug. 2012Dublin, IrelandEvaluating and tracking data inputs, sourcing data, and maintaining control of the system are my key responsibilities as the Data Quality Evaluator of Google. I thoroughly managed the database of the company, analysed each data input, and identified issues in the entire system to avoid potential issues. As a data-driven and methodical professional, I maintain an accurate and error-free system to achieve the highest possible rating for preciseness and quality of information. While I handled these duties, I also cooperated and communicated with my associates to manage large project operations. In addition, I also carried out outbound calls to a multitude of business representatives to verify and collect information with high percentage accuracy.
DVS Shoes t/a Podium EuropeSales Support Analyst
Feb. 2011 - May. 2012Dublin, IrelandManaging customer relationship on various markets (France, Spain, Italy, Belgium, Luxemburg, Denmark) communicating with the representatives and the retailers.
Monitoring markets activity providing weekly sales reports to representatives on the field. Delivering customer support, returns and exchanges of goods.
Insuring shipping and collection targets are met by working with operations and accounting teams.
Pushing re-orders between the shipping seasons.
National PenTransactional Agent
Aug. 2010 - Jan. 2011Dundalk, IrelandContacting existing clients and offering the new products for 2011.
Managing and processing the orders for the French market.
Adding accurate data in the system.
Contacting customers to push Upsells.
Revive the old contracts.
Ensure customer satisfaction.
Promotion of new products.
Ensuring that data are entered properly for the deliveries
Credit AgricoleAssistant de Clientèle
Sep. 2009 - Dec. 2009Marseillan, FranceManaging basic daily operations for the customers in the Agency.
Booking appointments for the reps and managing the relationship with customers.
Scanning cheques on a daily basis and sending them to HQ.
Phone prospection on variable sales targets.
Tri-Line Network Telephony LtdMarketing assistant
Feb. 2009 - Jun. 2009London, United KingdomParticipated in selecting new advertisement options in the telecom industry magazine
Participated in a new website designing process
Went on sales and promotional fairs like Kent 20/20 Vision with the Sales Manager
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